United Construction Company Inc

We do owe Mr*** an apology for the length of time he had to wait for a resolution for the problems with his pump that he was experiencing. It is unusual for us. We have been experiencing a shortage of experienced personnel, along with the usual weather issues that plague most
construction companies and their scheduling. On April 20, we did install a brand new pump at no charge to Mr***, as well as a new pit top, and serviced the line. It is highly unusual for a pump to fail so soon, so we did try simple repairs first. It is our hope that the new pit top will assist the pump to function efficiently and add to its longevity. The pump carries a standard one year manufacturer's warranty. The homeowner should also do routine maintenance for sustained pump performance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as a first step pending on the results of the warranty service when...

completed, as this should have occurred months ago without me having to use the services of  the Revdex.com. 
Regards,  
[redacted]

Mr [redacted] has been scheduled for service Friday Feb. 3rd