United Consumer Financial Services

October 16, [redacted] ** [redacted] United Consumer Financial Services Acct# [redacted] Dear [redacted] : I am in receipt of your RevDex.com complaint # [redacted] You entered into a sales contract on 4/9/with [redacted] Company UCFS purchased the contract from [redacted] Company Your contract does not contain a Same as Cash option (SAC) and you did not state that you had a SAC option when the contract was verified with youWe have spoken with the seller and in order to resolve your dispute the seller has agreed to give you a months SAC option We received payments totaling of $1,(the original amount financed on 4/9/14) and your account is in the process of being closed Sincerely, [redacted] Compliance Dept Cc:Revdex.com # [redacted]

October 16, 2014
[redacted]
[redacted]
[redacted]  [redacted]
United Consumer Financial
Services Acct. #[redacted]
            
Dear [redacted]:
I am in receipt of your RevDex.com complaint # [redacted].
You entered into a...

sales
contract on 4/9/14 with [redacted] Company. 
UCFS purchased the contract from [redacted] Company.
Your contract does not
contain a Same as Cash option (SAC) and you did not state that you had a SAC
option when the contract was verified with you. We have spoken with the seller
and in order to resolve your dispute the seller has agreed to give you a 6
months SAC option.
We received payments totaling
of $1,444.00 (the original amount financed on 4/9/14) and your account is in
the process of being closed.
Sincerely,
 
[redacted]
Compliance Dept.
Cc:Revdex.com # [redacted]

November 11, 2014
[redacted]
RE: Account #[redacted]
Dear Mr. [redacted]:
We are writing in response to your Revdex.com complaint.
We apologize for any misunderstanding.
Our records indicate that you purchased a [redacted] Vacuum from [redacted]...

[redacted] Inc. on 11/30/12.  Our records indicate that we confirmed receipt of the merchandise and verified the terms of the contract with you by telephone on 12/1/12.
We mailed an acknowledgement letter to you on 12/6/12 to your address on the contract.  The letter was returned on 12/28/12 by the USPS as no such address.
We attempted calling you by telephone a number of times until 3/13/13 when we learned the number we originally spoke with you on was no longer in service.  
We have no record of any prior complaints.
Enclosed is a copy of the contract along with your payment history.
Please let us know if there are any further questions. Thank you.
Sincerely,
[redacted]
Director Western Region
Revdex.com# [redacted]