May 7, face="Times New Roman"> Revdex.com Attn: [redacted] , Trade Practice Consultant K Street NW, 10th Floor Washington, DC 20005- FAX: ###-###-#### Re: [redacted] - [redacted] UCI# [redacted] Dear ** [redacted] , Thank you for this opportunity to respond to ** [redacted] ’s correspondence In reviewing the complaint and the documentation within our office I offer the following information to assist in the investigation of this complaint United Consumers Inc(UCI) is contracted to collect outstanding tax liability for the Virginia Department of Taxation (VDOT) All accounts placed by VDOT have been assessed by VDOT and are controlled by VDOT It is merely UCI’s responsibility to represent VDOTs’ interests in the collection of that debt First, I must correct a statement made by ** [redacted] in his letter United Consumers Inchas not collected any portion of his tax return, and thus has no ability or authority to refund any money to him It would appear that VDOT did collect some amount via the Federal Tax Offset program That process would have been based on ** [redacted] ’s tax return and his social security number matching up to the taxation records at the Virginia Department of Taxation In regards to Virginia tax debt, it is the taxpayer’s (** [redacted] in this case) burden of proof to show he does not owe the outstanding obligation The periods and balance in question is for individual income taxes for the periods of and ** [redacted] states he has been trying for several years to settle this matter with VDOT UCI has only been involved in this matter for a few months and has never had a conversation with ** [redacted] I suggest that ** [redacted] send copies of his tax returns for the years in question We can get them to our contacts at this client We would like to help get this matter resolved, however we will need this documentation from ** [redacted] If ** [redacted] wishes to call our office, we can also have a representative work with him to clarify the information needed to help get a resolution to his dispute I hope this helps in your investigation of ** [redacted] ’s concerns If I may be any further assistance in this or any matter please contact me at your convenience Sincerely, [redacted] Vice President United Consumers, Inc PO Box Woodbridge, VA ###-###-#### or ###-###-#### Fax ###-###-####
United Consumers, Inc [redacted] ***, Woodbridge, VA [redacted] Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Dec5, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] We have investigated the statements and the information provided We understand [redacted] ’s concerns about calls potentially being made to a wrong number for a person with a similar name However, she did not provide the phone number that was being called, so researching the issue was difficult We did call [redacted] at the number she gave in her letter and did speak with her We confirmed that she is not the same person that we have been trying to reach, and we did confirm what phone number was being dialed We have removed this phone number from our files and marked it as a wrong number This should resolve the issue for [redacted] If she or you have any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Sept17, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for advising us of the concerns of [redacted] While we acknowledge her concerns, we do dispute the allegations she is making in her statement We believe that there has been some misunderstanding of the conversation that took place In an effort to allay her concerns, we are submitting a request to the credit reporting agencies to delete this account We will send a confirmation letter to [redacted] when this request has been submitted Please contact us if there are any further questions Sincerely, Locke S [redacted] , Vice President - UCI
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Jan18, RE: # [redacted] Dear [redacted] , Thank you for forwarding these concerns of [redacted] *** We have investigated these statements and we appreciate their concerns We have reviewed this file and I offer the following response, as there are several issues being addressed UCI is a collection agency which represents the creditor [redacted] owes money to this creditor, and they assigned the account to UCI in order to attempt to collect this debt [redacted] alleges that UCI owns the debt, but this is not true UCI does not purchase any of the accounts that we handle UCI makes every attempt to handle each call in a consistent manner, no matter how upset the consumer may be [redacted] comments on the phone calls and makes statements about the manner in which these calls were handled I disagree with [redacted] ***’s comments about the tone and manner in which the UCI representatives handled the calls However, I respect that she did acknowledge making repeated calls which ultimately became heated in nature, and I agree that the calls did not go as well as anyone would have liked I have reviewed this situation with our Collection Manager and the representatives that were involved [redacted] ***’s initial statement, about the actual account, indicates it was submitted to her insurance However, it is our understanding that the information she provided to our client was incomplete and was not sufficient for them to properly bill the account If she has some explanation of benefits from her insurance company, which indicates her insurance did process this claim, we ask that she provide a copy to our office and we will research the matter further with our client, to determine how the insurance responded If she desires for the client to now submit a bill to her insurance, we ask that she provide a copy of the front and back sides of her insurance card We do need complete insurance information for our client to reconsider this We will then review the matter with our client for billing purposes If her insurance company has not paid this bill, or she cannot provide sufficient insurance information for a billing reconsideration, then we ask that she submit payment of the account within days We have ceased our collection efforts on this account for days, to allow time for [redacted] to review her options, and we have noted her dispute in our file If there are any further questions or concerns, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Aug 8, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] Thank you for the opportunity to respond to [redacted] ’s concerns I have investigated this and reviewed the complaint and desired outcome presented by your office, along with the information in our system There appears to be some misunderstanding of the timelines involved related to this account [redacted] asks that this account be deleted from the credit reporting agencies based on her implication that this account was reported to the credit reporting agencies in error She states that she never owed anything and “it was a cross between my payment going in and the hospital sending the account to collections.” However, the specific account transactions do not support that implication To clarify the timeline on this account, I present the following information The hospital provided services to this patient in June The account was assigned to UCI, as a past-due debt, in November We provided standard notification to this consumer of our involvement and made several attempts to contact her to resolve this matter These contact attempts did not generate any response This account was reported to the credit reporting agencies in February Further attempts were made to contact this consumer regarding this account, but these were also unsuccessful In January of 2013, our client notified us that this account had been paid in full, to them, on Dec20, This payment was made approximately months after the account had been reported to the credit reporting agencies, and approximately months after the service was provided The payment and the credit reporting process did not simply cross in the mail This account was properly and accurately reported to the credit reporting agencies as an outstanding debt After we received notification of the payment, we updated the credit reporting agencies of this payment and the fact that the account was now paid This was done accurately and properly; and [redacted] confirms that the current status is properly reflecting that the account is paid [redacted] implies that this is a reporting error and thus she asks for deletion from her credit record However, this account was not reported in error It was accurately reported as being due, and once the payment was eventually made, it was accurately updated to reflect the payment This account was not reported in error, and thus does not qualify to be deleted We are mailing a copy of the billing statement for this account, to help clarify the charges, and also to confirm the payment and payment date on this account This is being mailed to [redacted] ’s address I hope this clarifies the timing of these actions and resolves these concerns If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was no miscommunication as Locke S [redacted] , Vice President - UCI statesThe manager I spoke with told me multiple times that it was illegal to remove the paid debt from my reportI explained that this was in fact not illegal and that I had gone to great lengths to ensure this was legal and she became very annoyed and irritated and demanded to know the names of the people and companies that told me it wasn't illegal so she could contact them herselfI refusedThe company violated the Fair Credit Reporting Act (FCRA) which is against the law by stating that it was illegal to remove my paid debtI am not denying that the account is mine nor am I denying that it is a valid (paid) debtI am referring solely to the conversation I had with the manager of United Consumers, in which she violated the lawA manager should be well versed on the law, specifically the Fair Credit Reporting Act (FCRA) and violating the law, which is illegal, is not a "miscommunication"That is an unacceptable response Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is only for the Hospital Regards, [redacted]
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: Brenda Freeman K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Nov6, RE: # [redacted] Dear [redacted] , Thank you for forwarding these concerns of [redacted] , which we received from you on October We have put our collection efforts on hold after receiving this notice and we have investigated the statements and the information provided We offer the following response and information UCI is a collection agency representing [redacted] ’s creditor, [redacted] He was provided medical service in June of The creditor assigned this account to our agency in March of as an unpaid debt They did not sell the debt to us We sent notifications to this consumer advising him of our involvement and requesting that he contact us, and we made additional attempts to contact him by phone However no contact was ever made The unpaid account was reported to the credit reporting agencies in June Additional efforts were made to contact [redacted] , in hopes of resolving this account In October of 2015, [redacted] did contact us There was discussion about whether the insurance company had already paid, and whether we could just remove the file from the credit records We advised that we could not remove the file unless there was some type of error, but we could update the file if he could provide documentation to show that his insurance company had already paid The call ended without resolution Subsequent to this call in Oct 2015, detailed insurance information was provided, with the apparent intent of getting the insurance billed We have reviewed this account with our client, and they also received insurance information in Oct They previously did not have this information It is our understanding that our client has submitted this bill to his insurance carrier, as of late October At this time, months after the service was provided, the balance is still correct and due There is no error that would be any reason to remove this from the credit reporting agencies In the meantime, we have held our collection efforts on this account, and will hold it for days, pending a response from his insurance company We would suggest that when he receives an explanation of benefits from his insurance company, that he contact us and submit a copy of their response That will help to determine whether additional steps are needed to get this resolved If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc [redacted] ***, Woodbridge, VA [redacted] Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Dec 11, RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] We have put our collection efforts on hold after receiving this notice and we have investigated the statements and the information provided We offer the following responseIt appears there is some confusion regarding the creditor involved in this situation [redacted] references an original client as [redacted] Hospital and states that payment has already been made to this original creditor However, our company does not represent [redacted] Hospital We do represent a different creditor who works in conjunction with [redacted] Hospital This other creditor has charges that are separate and distinct from the hospital [redacted] has recently provided us a copy of a payment receipt for a payment that was made to the hospital, but again, this payment went to a hospital account, and was not paid to the account of our client, his other creditor If he has made a separate payment to our client, his creditor, then we ask that he provide us with detailed information of that payment so we can research itWe have confirmed with our client that this bill is still outstanding and due We are sending a copy of the billing statement for this account to [redacted] ’s address for his review We ask that [redacted] call our office at ###-###-####, and we will be happy to explain the difference between our client (his other creditor) and the hospital We will be happy to work with him on the best way to get this account paid and/or resolvedWe cannot remove this account from the credit reporting agencies as it is an accurate account and balance We have updated the credit reporting agencies of this dispute If payment is made, then we will further update them of the paymentWe are placing this account on hold for days to allow [redacted] to review this statement and to contact us to discuss how it can be resolvedOur client does consider this the proper balance and is anticipating paymentIf there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Sept5, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] *** We have investigated the statements and the information provided We appreciate [redacted] advising us that the phone number ###-###-#### is not the correct phone number to reach the party we were attempting to contact Now that we have been informed that this is a wrong number, we have removed this number from our file We will no longer attempt to reach this other party at this number If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc [redacted] Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### March 9, RE: # [redacted] Dear Ms [redacted] , Thank you for forwarding these concerns of Ms [redacted] We have investigated this information and we appreciate these concerns We are a collection agency who represents a medical creditor of Ms [redacted] This creditor has forwarded two accounts to us as being past due, for us to make collection attempts Ms [redacted] did contact us in late February and raised concerns about the creditor having billed an incorrect insurance company As a collection agency, we do not normally contact insurance companies for consumers, as the consumer generally has that authority and responsibility Soon after our conversation with Ms [redacted] , the creditor contacted us and advised us to put the accounts on hold, as they were researching an insurance issue We did put the accounts on hold and have made no further collection attempts Several days later we did receive the Revdex.com notification of this dispute We have obtained a copy of the bills for Ms [redacted] , and we are mailing it to Ms [redacted] , for her records Please note that we have not reported these accounts to any credit reporting agency Currently the accounts remain on hold, pending the results of the creditor’s rebilling of her insurance company If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
May 7, face="Times New Roman"> Revdex.com Attn: [redacted] , Trade Practice Consultant K Street NW, 10th Floor Washington, DC 20005- FAX: ###-###-#### Re: [redacted] - [redacted] UCI# [redacted] Dear ** [redacted] , Thank you for this opportunity to respond to ** [redacted] ’s correspondence In reviewing the complaint and the documentation within our office I offer the following information to assist in the investigation of this complaint United Consumers Inc(UCI) is contracted to collect outstanding tax liability for the Virginia Department of Taxation (VDOT) All accounts placed by VDOT have been assessed by VDOT and are controlled by VDOT It is merely UCI’s responsibility to represent VDOTs’ interests in the collection of that debt First, I must correct a statement made by ** [redacted] in his letter United Consumers Inchas not collected any portion of his tax return, and thus has no ability or authority to refund any money to him It would appear that VDOT did collect some amount via the Federal Tax Offset program That process would have been based on ** [redacted] ’s tax return and his social security number matching up to the taxation records at the Virginia Department of Taxation In regards to Virginia tax debt, it is the taxpayer’s (** [redacted] in this case) burden of proof to show he does not owe the outstanding obligation The periods and balance in question is for individual income taxes for the periods of and ** [redacted] states he has been trying for several years to settle this matter with VDOT UCI has only been involved in this matter for a few months and has never had a conversation with ** [redacted] I suggest that ** [redacted] send copies of his tax returns for the years in question We can get them to our contacts at this client We would like to help get this matter resolved, however we will need this documentation from ** [redacted] If ** [redacted] wishes to call our office, we can also have a representative work with him to clarify the information needed to help get a resolution to his dispute I hope this helps in your investigation of ** [redacted] ’s concerns If I may be any further assistance in this or any matter please contact me at your convenience Sincerely, [redacted] Vice President United Consumers, Inc PO Box Woodbridge, VA ###-###-#### or ###-###-#### Fax ###-###-####
United Consumers, Inc [redacted] ***, Woodbridge, VA [redacted] Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Dec5, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] We have investigated the statements and the information provided We understand [redacted] ’s concerns about calls potentially being made to a wrong number for a person with a similar name However, she did not provide the phone number that was being called, so researching the issue was difficult We did call [redacted] at the number she gave in her letter and did speak with her We confirmed that she is not the same person that we have been trying to reach, and we did confirm what phone number was being dialed We have removed this phone number from our files and marked it as a wrong number This should resolve the issue for [redacted] If she or you have any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Sept17, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for advising us of the concerns of [redacted] While we acknowledge her concerns, we do dispute the allegations she is making in her statement We believe that there has been some misunderstanding of the conversation that took place In an effort to allay her concerns, we are submitting a request to the credit reporting agencies to delete this account We will send a confirmation letter to [redacted] when this request has been submitted Please contact us if there are any further questions Sincerely, Locke S [redacted] , Vice President - UCI
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Jan18, RE: # [redacted] Dear [redacted] , Thank you for forwarding these concerns of [redacted] *** We have investigated these statements and we appreciate their concerns We have reviewed this file and I offer the following response, as there are several issues being addressed UCI is a collection agency which represents the creditor [redacted] owes money to this creditor, and they assigned the account to UCI in order to attempt to collect this debt [redacted] alleges that UCI owns the debt, but this is not true UCI does not purchase any of the accounts that we handle UCI makes every attempt to handle each call in a consistent manner, no matter how upset the consumer may be [redacted] comments on the phone calls and makes statements about the manner in which these calls were handled I disagree with [redacted] ***’s comments about the tone and manner in which the UCI representatives handled the calls However, I respect that she did acknowledge making repeated calls which ultimately became heated in nature, and I agree that the calls did not go as well as anyone would have liked I have reviewed this situation with our Collection Manager and the representatives that were involved [redacted] ***’s initial statement, about the actual account, indicates it was submitted to her insurance However, it is our understanding that the information she provided to our client was incomplete and was not sufficient for them to properly bill the account If she has some explanation of benefits from her insurance company, which indicates her insurance did process this claim, we ask that she provide a copy to our office and we will research the matter further with our client, to determine how the insurance responded If she desires for the client to now submit a bill to her insurance, we ask that she provide a copy of the front and back sides of her insurance card We do need complete insurance information for our client to reconsider this We will then review the matter with our client for billing purposes If her insurance company has not paid this bill, or she cannot provide sufficient insurance information for a billing reconsideration, then we ask that she submit payment of the account within days We have ceased our collection efforts on this account for days, to allow time for [redacted] to review her options, and we have noted her dispute in our file If there are any further questions or concerns, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Aug 8, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] Thank you for the opportunity to respond to [redacted] ’s concerns I have investigated this and reviewed the complaint and desired outcome presented by your office, along with the information in our system There appears to be some misunderstanding of the timelines involved related to this account [redacted] asks that this account be deleted from the credit reporting agencies based on her implication that this account was reported to the credit reporting agencies in error She states that she never owed anything and “it was a cross between my payment going in and the hospital sending the account to collections.” However, the specific account transactions do not support that implication To clarify the timeline on this account, I present the following information The hospital provided services to this patient in June The account was assigned to UCI, as a past-due debt, in November We provided standard notification to this consumer of our involvement and made several attempts to contact her to resolve this matter These contact attempts did not generate any response This account was reported to the credit reporting agencies in February Further attempts were made to contact this consumer regarding this account, but these were also unsuccessful In January of 2013, our client notified us that this account had been paid in full, to them, on Dec20, This payment was made approximately months after the account had been reported to the credit reporting agencies, and approximately months after the service was provided The payment and the credit reporting process did not simply cross in the mail This account was properly and accurately reported to the credit reporting agencies as an outstanding debt After we received notification of the payment, we updated the credit reporting agencies of this payment and the fact that the account was now paid This was done accurately and properly; and [redacted] confirms that the current status is properly reflecting that the account is paid [redacted] implies that this is a reporting error and thus she asks for deletion from her credit record However, this account was not reported in error It was accurately reported as being due, and once the payment was eventually made, it was accurately updated to reflect the payment This account was not reported in error, and thus does not qualify to be deleted We are mailing a copy of the billing statement for this account, to help clarify the charges, and also to confirm the payment and payment date on this account This is being mailed to [redacted] ’s address I hope this clarifies the timing of these actions and resolves these concerns If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was no miscommunication as Locke S [redacted] , Vice President - UCI statesThe manager I spoke with told me multiple times that it was illegal to remove the paid debt from my reportI explained that this was in fact not illegal and that I had gone to great lengths to ensure this was legal and she became very annoyed and irritated and demanded to know the names of the people and companies that told me it wasn't illegal so she could contact them herselfI refusedThe company violated the Fair Credit Reporting Act (FCRA) which is against the law by stating that it was illegal to remove my paid debtI am not denying that the account is mine nor am I denying that it is a valid (paid) debtI am referring solely to the conversation I had with the manager of United Consumers, in which she violated the lawA manager should be well versed on the law, specifically the Fair Credit Reporting Act (FCRA) and violating the law, which is illegal, is not a "miscommunication"That is an unacceptable response Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is only for the Hospital Regards, [redacted]
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: Brenda Freeman K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Nov6, RE: # [redacted] Dear [redacted] , Thank you for forwarding these concerns of [redacted] , which we received from you on October We have put our collection efforts on hold after receiving this notice and we have investigated the statements and the information provided We offer the following response and information UCI is a collection agency representing [redacted] ’s creditor, [redacted] He was provided medical service in June of The creditor assigned this account to our agency in March of as an unpaid debt They did not sell the debt to us We sent notifications to this consumer advising him of our involvement and requesting that he contact us, and we made additional attempts to contact him by phone However no contact was ever made The unpaid account was reported to the credit reporting agencies in June Additional efforts were made to contact [redacted] , in hopes of resolving this account In October of 2015, [redacted] did contact us There was discussion about whether the insurance company had already paid, and whether we could just remove the file from the credit records We advised that we could not remove the file unless there was some type of error, but we could update the file if he could provide documentation to show that his insurance company had already paid The call ended without resolution Subsequent to this call in Oct 2015, detailed insurance information was provided, with the apparent intent of getting the insurance billed We have reviewed this account with our client, and they also received insurance information in Oct They previously did not have this information It is our understanding that our client has submitted this bill to his insurance carrier, as of late October At this time, months after the service was provided, the balance is still correct and due There is no error that would be any reason to remove this from the credit reporting agencies In the meantime, we have held our collection efforts on this account, and will hold it for days, pending a response from his insurance company We would suggest that when he receives an explanation of benefits from his insurance company, that he contact us and submit a copy of their response That will help to determine whether additional steps are needed to get this resolved If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc [redacted] ***, Woodbridge, VA [redacted] Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### Dec 11, RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] We have put our collection efforts on hold after receiving this notice and we have investigated the statements and the information provided We offer the following responseIt appears there is some confusion regarding the creditor involved in this situation [redacted] references an original client as [redacted] Hospital and states that payment has already been made to this original creditor However, our company does not represent [redacted] Hospital We do represent a different creditor who works in conjunction with [redacted] Hospital This other creditor has charges that are separate and distinct from the hospital [redacted] has recently provided us a copy of a payment receipt for a payment that was made to the hospital, but again, this payment went to a hospital account, and was not paid to the account of our client, his other creditor If he has made a separate payment to our client, his creditor, then we ask that he provide us with detailed information of that payment so we can research itWe have confirmed with our client that this bill is still outstanding and due We are sending a copy of the billing statement for this account to [redacted] ’s address for his review We ask that [redacted] call our office at ###-###-####, and we will be happy to explain the difference between our client (his other creditor) and the hospital We will be happy to work with him on the best way to get this account paid and/or resolvedWe cannot remove this account from the credit reporting agencies as it is an accurate account and balance We have updated the credit reporting agencies of this dispute If payment is made, then we will further update them of the paymentWe are placing this account on hold for days to allow [redacted] to review this statement and to contact us to discuss how it can be resolvedOur client does consider this the proper balance and is anticipating paymentIf there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc Telegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Sept5, Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### RE: # [redacted] Dear [redacted] ***, Thank you for forwarding these concerns of [redacted] *** We have investigated the statements and the information provided We appreciate [redacted] advising us that the phone number ###-###-#### is not the correct phone number to reach the party we were attempting to contact Now that we have been informed that this is a wrong number, we have removed this number from our file We will no longer attempt to reach this other party at this number If there are any further questions, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI
United Consumers, Inc [redacted] Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-####; Fax ###-###-#### Revdex.com Attn: [redacted] K Street NW , 10th Floor Washington, DC20005- FAX: ###-###-#### March 9, RE: # [redacted] Dear Ms [redacted] , Thank you for forwarding these concerns of Ms [redacted] We have investigated this information and we appreciate these concerns We are a collection agency who represents a medical creditor of Ms [redacted] This creditor has forwarded two accounts to us as being past due, for us to make collection attempts Ms [redacted] did contact us in late February and raised concerns about the creditor having billed an incorrect insurance company As a collection agency, we do not normally contact insurance companies for consumers, as the consumer generally has that authority and responsibility Soon after our conversation with Ms [redacted] , the creditor contacted us and advised us to put the accounts on hold, as they were researching an insurance issue We did put the accounts on hold and have made no further collection attempts Several days later we did receive the Revdex.com notification of this dispute We have obtained a copy of the bills for Ms [redacted] , and we are mailing it to Ms [redacted] , for her records Please note that we have not reported these accounts to any credit reporting agency Currently the accounts remain on hold, pending the results of the creditor’s rebilling of her insurance company If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience Sincerely, Locke S [redacted] , Vice President - UCI