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United Cooperative Services Reviews (2)

To whom it may concern,United Cooperative Services has received Claimant's complaint and has addressed all concerns with Claimant directlyClaimant has had electric service with the cooperative the last fifteen (15) months, having connected service on September 6, 2016, and has since been delinquent (delinquent being defined as payment not received within sixteen (16) days of when the bills is generated) for fifteen (15) months, and has been disconnected (subject to disconnection once payment is not received within twenty-four (24) days from when the bill is generated) a total of eight (8) times during this periodUnited has agreed and entered into twelve (12) payment arrangements to accommodate Claimant's needs, of which three (3) of these alTangements were broken (i.ebalance due was not paid by the agreed date) and service was disconnectedFor each of the occurrences, United has record of trying to make additional contact (atop the two (2) bill notices that were mailed to Claimant each month) with Claimant before final action was takenThe Cooperative, per its operating tariff, does charge a reconnect fee to member accounts that have been disconnected—in Claimant's case, after Claimant was first disconnected for non-payment on September 13, for a deposit Claimant had agreed to pay to the Cooperative by September 9, 2016, Claimant's electric meter was changed-out to a remote-disconnect meter, of which when disconnected is a $fee to reconnect remotelyPer Cooperative's record of prior interactions with Claimant regarding high bills/usage at Claimant's metered location, the Cooperative offered in January of 2017, its free, in-home energy audit to assist Claimant in identifying the source(s) of high energy consumption within Claimant's homeClaimant denied such services at that timeTo fillther assist Claimant in making timely payments of bills rendered, the Cooperative changed the billing cycle Claimant's account was billed under to better correlate with Claimant's monthly income check.Should you have any further questions or concern, you may contact United Cooperative Services at ( [redacted] **) ***-***.Sincerely,Member ServicesUnited Cooperative Services

To whom it may concern,United Cooperative Services has received Claimant's complaint and has addressed all concerns with Claimant directly. Claimant has had electric service with the cooperative the last fifteen (15) months, having connected service on September 6, 2016, and has since been...

delinquent (delinquent being defined as payment not received within sixteen (16) days of when the bills is generated) for fifteen (15) months, and has been disconnected (subject to disconnection once payment is not received within twenty-four (24) days from when the bill is generated) a total of eight (8) times during this period. United has agreed and entered into twelve (12) payment arrangements to accommodate Claimant's needs, of which three (3) of these alTangements were broken (i.e. balance due was not paid by the agreed date) and service was disconnected. For each of the occurrences, United has record of trying to make additional contact (atop the two (2) bill notices that were mailed to Claimant each month) with Claimant before final action was taken. The Cooperative, per its operating tariff, does charge a reconnect fee to member accounts that have been disconnected—in Claimant's case, after Claimant was first disconnected for non-payment on September 13, 2016 for a deposit Claimant had agreed to pay to the Cooperative by September 9, 2016, Claimant's electric meter was changed-out to a remote-disconnect meter, of which when disconnected is a $10.00 fee to reconnect remotely. Per Cooperative's record of prior interactions with Claimant regarding high bills/usage at Claimant's metered location, the Cooperative offered in January of 2017, its free, in-home energy audit to assist Claimant in identifying the source(s) of high energy consumption within Claimant's home. Claimant denied such services at that time. To fillther assist Claimant in making timely payments of bills rendered, the Cooperative changed the billing cycle Claimant's account was billed under to better correlate with Claimant's monthly income check.Should you have any further questions or concern, you may contact United Cooperative Services at ([redacted].Sincerely,Member ServicesUnited Cooperative Services

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