United Credit Education Services

Ms [redacted] signed up for our service on 4/26/in order to assist with restoring her credit She was sent five sets of dispute letters, according to contract, over the course of the next year Ms [redacted] called to express that her credit was not significantly improving and received another year of service, free of charge At the end of this two year period her credit results have not significantly improved as a result of $20,past due and written off debt, much of it accrued in and after she enrolled in our service As part of the credit restoration service, clients are encouraged to sign onto the credit restoration website for additional methods to assist with the improvement of their credit scoreThis site, along with our credit restoration customer service team, clearly point out to her that you cannot increase your credit score while incurring more derogatory accountsIn fact, these new derogatory accounts are the reason Ms [redacted] credit score went down from the score she had when she began the credit restoration serviceThere is nothing our company could have done in regards to something that happened after enrollment into our service Although we worked on Ms [redacted] account for over years and we removed derogatory accounts, to make sure we honor our satisfaction guarantee, we will issue a refund for the remaining balance of money totaling $ The check will be mailed to the address on the complaint on Tuesday 11-4- Thank you [redacted]

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] The expectation was not to receive the dispute letters immediatelyThe issue was not being able to speak to anyone on any of the phone numbers listed on their website on any date or time having called repeatedlyAs stated in the original complaint, I would like to be reassured in writing that copies of my Wcontaining my social security number and personal information have been deleted/destroyedAdditionally, I contacted my bank and advised them of this problem and they issued a "temporary credit" of $pending resolution from this companyI would like to be reassured that this company will not dispute my refund in full Regards, [redacted]

I contacted Mr [redacted] to find out that he was not unhappy with the service from the company, but more so with the individual representative that sold him the product He will be contacting the Revdex.com and withdrawing his complaint We will also issue a 100% refund for both him and his wife Checks will be mailed out to the address in the complaint on Friday December 12,2014.Please contact me with any further questions.Thank you [redacted] ###-###-####

Mrs [redacted] enrolled on 4-9-and attempted to cxl on 4-12-due to lack of service We are sorry but the initial mailing could take up to weeksWe are not aware of any company that can process a customer that quickly and maintain the require security Mrs [redacted] also contacted her bank on 4-19-and charged back the $that represented a full 100% refundAll requests have been completed per her complaint and requestPlease contact us if we can be of any further assistance.Customer SupportUnited-Credit.org

We are sorry Mrs [redacted] was not pleased with our service Part of our refund program is put in place to help the company pay for the time and expense that was spent on each individual customers account Mrs [redacted] did sign up in May and since that time we have pulled credit reports, send out disputes and worked on her behalf to help improve her creditWe have approximately a 20% deletion rate which of course is not points, but is definitely progress from the time she enrolled in our program I am also sad to see someone told her she would be guaranteed 100+ points, as we never make those types of claims on our website or on any of our marketing material Regardless, if Mrs [redacted] feels she in entitled to a 100% refund, we will honor that request We will mail a check out to the address in the complaint on Tuesday Jan 6, in the total amount of $410.00.If you have any further questions regarding this matter, please feel free to contact me directly[redacted] ###-###-####

Based on the information provided, we will be sending a refund check in the amount of $on Thursday 8-13-to the address shown on the complaint We will also be taking disciplinary action against the rep involved United Credit Education Services has a full price program of
$as well as a $down and $per month program Customers can cxl the $per month program at anytime during the process, but it never has a ending dated Many customers continue on past the year point based on the amount of negative items on there credit report We are sorry for the misunderstanding
*** ***
***

*** *** enrolled in our service on 2-10- Since then we have worked her account and remove negative items Our refund policy is very clear and we do offer a 100% satisfaction guarantee(That includes a set up fee to at least cover some of our costs.) No where on any
contacts or websites do we offer a 100% money back guaranteeThis would be a typical case, in that we worked a client for months and only would have received $ With this said, United Credit Education Services will always refund 100% if a client feels we did not provide the service they expectedA credit for the disputed amount of $will be process on the credit card we have on file today, 12-9-2015.Thank you*** ***

Dear Ms***
Based on your conversation with *** *** today, $has
been refunded back to your MasterCard xxxx9638. Please watch for a credit
from “YFL” within the next three days. We strive to provide you with the
best possible service, and when you feel that it
fails to meet your
expectations, it’s important for us to know
We’re sorry that you received service that prompted you to
contact the Revdex.com with a complaint, and we regret any inconvenience or
frustration that your experience has caused youTo ensure that the sales
agents conduct themselves in a manner that reflects the high regard that we
have for our customers, we are reaching out to his superiors to address this
complaint. I understand that you are forwarding *** paperwork regarding
extra charges that were requested by this agent, and we will be following up on
this
Your patronage is important to us, and we hope that you’ll
continue to give us the opportunity to serve you by staying in our program at
no cost.
As *** mentioned, our sales agents are independent
contractors, not company employees, and we hope that you will withdraw your
complaint with the Revdex.com.
Thank you again for bringing these matters to our attention

Mrs. [redacted] enrolled on 4-9-2018 and attempted to cxl on 4-12-2018 due to lack of service.  We are sorry but the initial mailing could take up to 2 weeks. We are not aware of any company that can process a customer that quickly and maintain the require security.   Mrs. [redacted] also...

contacted her bank on 4-19-2018 and charged back the $89.00 that represented a full 100% refund. All 3 requests have been completed per her complaint and request. Please contact us if we can be of any further assistance.Customer SupportUnited-Credit.org

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] The expectation was not to receive the dispute letters immediately. The issue was not being able to speak to anyone on any of the phone numbers listed on their website on any date or time having called repeatedly. As stated in the original complaint, I would like to be reassured in writing that copies of my W2 containing my social security number and personal information have been deleted/destroyed. Additionally, I contacted my bank and advised them of this problem and they issued a "temporary credit" of $89.00 pending resolution from this company. I would like to be reassured that this company will not dispute my refund in full.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] signed up for our service on 4/26/12 in order to
assist with restoring her credit.  She was sent five sets of dispute
letters, according to contract, over the course of the...

next year.  Ms.
[redacted] called to express that her credit was not significantly improving
and received another year of service, free of charge.  At the end of this
two year period her credit results have not significantly improved as a result
of $20,000 past due and written off debt, much of it accrued in 2013 and 2014
after she enrolled in our service.  As part of the credit restoration
service, clients are encouraged to sign onto the credit restoration website for
additional methods to assist with the improvement of their credit score. This
site, along with our credit restoration customer service team, clearly point
out to her that you cannot increase your credit score while incurring more
derogatory accounts. In fact, these new derogatory accounts are the reason Ms.
[redacted] credit score went down from the score she had when she began the
credit restoration service. There is nothing our company could have done in
regards to something that happened after enrollment into our service.
 
Although we worked on Ms [redacted] account for over 2
years and we removed 10 derogatory accounts, to make sure we honor our satisfaction
guarantee, we will issue a refund for the remaining balance of money totaling $376.00.  The check will be mailed to the address on
the complaint on Tuesday 11-4-2014.
 
Thank you
[redacted]

We are sorry Mrs [redacted] was not pleased with our service.  Part of our refund program is put in place to help the company pay for the time and expense that was spent on each individual customers account.   Mrs. [redacted] did sign up in May and since that time we have pulled credit...

reports, send out disputes and worked on her behalf to help improve her credit. We have approximately a 20% deletion rate which of course is not 100 points, but is definitely progress from the time she enrolled in our program.  I am also sad to see someone told her she would be guaranteed  100+ points, as we never make those types of claims on our website or on any of our marketing material.  Regardless, if Mrs [redacted] feels she in entitled to a 100% refund, we will honor that request.  We will mail a check out to the address in the complaint on Tuesday Jan 6, 2015 in the total amount of $410.00.If you have any further questions regarding this matter, please feel free to contact me directly.[redacted]###-###-####

I contacted Mr. [redacted] to find out that he was not unhappy with the service from the company, but more so with the individual representative that sold him the product.  He will be contacting the Revdex.com and withdrawing his complaint.  We will also issue a 100% refund for both him and his wife....

 Checks will be mailed out to the address in the complaint on Friday December 12,2014.Please contact me with any further questions.Thank you[redacted]###-###-####