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United Credit Solutions, Inc.

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Reviews United Credit Solutions, Inc.

United Credit Solutions, Inc. Reviews (12)

Dear Sir/Madam,
Thank you for your letter regarding Complaint ID ***. On behalf of United Credit Solutions, Inc. I am responding to same. In the case of *** ***'s account with UCS I am pleased to inform you that UCS has negotiated a 40%
settlement on an initial account with *** *** on 7/**/14.
UCS is also actively negotiating the settlement of a second account for *** *** and expects to have this settlement completed shortly. As *** *** was informed during his face to face consultation upon his enrollment with UCS earlier this year it takes UCS approximately months to negotiate a favorable settlement on behalf of its clients. *** *** received his first settlement within the first months of his enrollment into the UCS program and is on pace for a timely graduation upon the completion of his month program
If *** *** would like to discuss the details of his program progress we ask him to contact the quality assurance department directly at ###-###-####.
Thank you for your time
Yours,
*** ***
*** ** *** ***
*

Dear Sir/Madam,I am happy to inform you that this complaint has been resolved directly with the client. We were in touch with the client on April *** and apologized as we are in the process of expanding our customer support offices and our resources were temporarily spread thin at the
time of the issue.The client remains in the UCS program and has indicated that he will continue with us and that the issue is resolved. The negotiation team is actively working on his file and preparing for his first settlement. Please let me know if you have any further questions but again, it is our understanding that the issue has been resolved.Yours,*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although it have been told that settlements have been made are others are being negotiated, no papers indicating these agreements have been forwarded to me as of yetIt has been months since I signed the agreement with this company not as they have responded with on this complaintI do expect this company to complete what was promised, it should not take customers the process of filing complaints to gain a resolution that would have been gained anywayI'm not sure if I could refer this company to anyone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sir/Madam,
It is my pleasure to inform you that we have reached a resolution with the consumer regarding this complaint.  [redacted] will be remaining in the UCS program.  It is my understanding from [redacted]'s correspondence with the client that this compliant is now...

resolved and should be closed.  Thank you.
[redacted]

Dear Sir/Madam,
Thank you for your letter of April [redacted].  On behalf of United Credit Solutions, Inc. (UCS) I am responding to same.  UCS has thoroughly investigated complaint # [redacted].  UCS would firstly like to apologize to [redacted] for these series...

of unfortunate events.
UCS has never experienced a situation like this and has done everything in its power to address and correct the misconduct of [redacted].  [redacted] was suspended without pay for one week after this event and he is currently on a probationary period that will last until 7/*/2014.  Any violations will result in immediate and final termination.
UCS has deleted [redacted]'s summary information and added him to the UCS DO-NOT-CALL list.  UCS would also like to assure [redacted] that it has only summary information stating his address and phone number, similar to the white pages, and has no access to any of his confidential or personal information.
In an effort to respect [redacted]'s wishes not to be contacted, UCS management has not reached out to [redacted] via telephone with a verbal apology.  Please accept this response as a formal apology from UCS.
UCS remains committed to resolving this complaint, and hopes that [redacted] will accept the sincerest apologies of UCS.  Thank you for your time.
[redacted]

Dear Sir/Madam,
This correspondence is to inform you that UCS has reconciled the complaint with [redacted].  UCS has been in consistent contact with the consumer and is actively negotiating the settlement of his accounts.
He has been provided with documentation for the accounts settled thus far and is being kept up to date on the progress of UCS negotiations on his remaining accounts.
Please contact me directly with further questions. Thank you for your time.
[redacted]
[redacted]

Review: a [redacted], with the company , after I hung up on him twice then proceeded to call me from his cell phone twice and told me I have your address and read it to me and told me I should watch my back. is that not infringing on my personal and privacy issues. business' that have your personal information can do that?i told him to stop calling my house.Desired Settlement: privacy policy has been abused by this company

Business

Response:

Dear Sir/Madam,

Thank you for your letter of April [redacted]. On behalf of United Credit Solutions, Inc. (UCS) I am responding to same. UCS has thoroughly investigated complaint # [redacted]. UCS would firstly like to apologize to [redacted] for these series of unfortunate events.

UCS has never experienced a situation like this and has done everything in its power to address and correct the misconduct of [redacted]. [redacted] was suspended without pay for one week after this event and he is currently on a probationary period that will last until 7/*/2014. Any violations will result in immediate and final termination.

UCS has deleted [redacted]'s summary information and added him to the UCS DO-NOT-CALL list. UCS would also like to assure [redacted] that it has only summary information stating his address and phone number, similar to the white pages, and has no access to any of his confidential or personal information.

In an effort to respect [redacted]'s wishes not to be contacted, UCS management has not reached out to [redacted] via telephone with a verbal apology. Please accept this response as a formal apology from UCS.

UCS remains committed to resolving this complaint, and hopes that [redacted] will accept the sincerest apologies of UCS. Thank you for your time.

Review: I went to the company to enroll on a debt relief program, and the person in charge named [redacted] told me that the company will mediate between creditors, and in order to do that they will withdraw the money that the program requires on a monthly basis from my bank account. Since I went to their office on March they have been withdrawing 328.00, but had failed to make an agreement with credit cards creditors. Eight months after I am paying more than I was supposed to when they instructed me to stop paying the credit cards because they will do it for me. I called them and spoke with Carolina, because I can not find the employee that filled out my papers, and she told me that they will be charging me 18% of the total money that they are withdrawing from my bank account for the 3 years I engaged in the program. They never told me that, and they never fullfilled their obligations towards the program.Desired Settlement: I would like to get my money in full. It is my money and I am a person that lives on disability checks. It is not fair that I have to pay 18% to that company without getting any results.

Business

Response:

Dear Sir/Madam,

It is my pleasure to inform you that we have reached a resolution with the consumer regarding this complaint. [redacted] will be remaining in the UCS program. It is my understanding from [redacted]'s correspondence with the client that this compliant is now resolved and should be closed. Thank you.

Review: I was signed up for a program that would have a rep start negotiating settlements on accounts and it has been approx. seven months with over $7,000 dollars in account with nothing being done. I try to fax documents to United Credit Solutions and the numbers provided never work, I email paper work to this company and never receive any confirmations or responses that they have been received. some of these documents are time sensitive. My Contract was signed with [redacted]

I have several attempts to reach my representative to return my calls with no response. The company has an A+ reputation of settlement but has not return my repeated phone calls.

My Client ID # [redacted]Desired Settlement: I want what was promised to me when I signed up for the program.

In the event this cannot be provided I would like a full refund including all money paid to establish this account. If they cannot provide this service they should not be in business.

Business

Response:

Dear Sir/Madam,

Thank you for your letter regarding Complaint ID [redacted]. On behalf of United Credit Solutions, Inc. I am responding to same. In the case of [redacted]'s account with UCS I am pleased to inform you that UCS has negotiated a 40% settlement on an initial account with [redacted] on 7/**/14.

UCS is also actively negotiating the settlement of a second account for [redacted] and expects to have this settlement completed shortly. As [redacted] was informed during his face to face consultation upon his enrollment with UCS earlier this year it takes UCS approximately 6 months to negotiate a favorable settlement on behalf of its clients. [redacted] received his first settlement within the first 6 months of his enrollment into the UCS program and is on pace for a timely graduation upon the completion of his 36 month program.

If [redacted] would like to discuss the details of his program progress we ask him to contact the quality assurance department directly at ###-###-####.

Thank you for your time.

Yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although it have been told that settlements have been made are others are being negotiated, no papers indicating these agreements have been forwarded to me as of yet. It has been 7 months since I signed the agreement with this company not 6 as they have responded with on this complaint. I do expect this company to complete what was promised, it should not take customers the process of filing complaints to gain a resolution that would have been gained anyway. I'm not sure if I could refer this company to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir/Madam,

This correspondence is to inform you that UCS has reconciled the complaint with [redacted]. UCS has been in consistent contact with the consumer and is actively negotiating the settlement of his accounts.

He has been provided with documentation for the accounts settled thus far and is being kept up to date on the progress of UCS negotiations on his remaining accounts.

Please contact me directly with further questions. Thank you for your time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I started this program on March **, 2014. At the time I was gainfully employed but for the last 9 months I have been out of work. I find myself in a very tight situation because I am no longer working and I'm only receiving my monthly Social Security check. It's a struggle keeping up with my payments.

I attempted to contact them several times,my email was not responded to and the phone calls never addressed.

I understand that the contract states that I will have to pay them a service fee, even though they never really provided me with any real service.. What I don't understand is why they have refused to address my issues.Desired Settlement: I see that my efforts attempting to contact this company have been to no avail. I still have a debt that has not been dealt with and a company that after I signed with them 13 months ago, have only shown to be as evasive as the wind. I can only see a refund of my monies and fee's.

Business

Response:

Dear Sir/Madam,I am happy to inform you that this complaint has been resolved directly with the client. We were in touch with the client on April [redacted] and apologized as we are in the process of expanding our customer support offices and our resources were temporarily spread thin at the time of the issue.The client remains in the UCS program and has indicated that he will continue with us and that the issue is resolved. The negotiation team is actively working on his file and preparing for his first settlement. Please let me know if you have any further questions but again, it is our understanding that the issue has been resolved.Yours,[redacted]

Review: Phone calls and letters regarding debt I do not know. They are not supposed to be calling.

Desired Settlement: Stop contacting me by phone, mail or any other means.

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Description: Debt Relief Services, Credit - Debt Consolidation Services

Address: Elk Grove, California, United States, 95757

Phone:

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Web:

www.ucsonline.us

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Shady, yet now dead: once upon a time this website was reported to be associated with United Credit Solutions, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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