Re: Complaint #[redacted]We took a call from this client regarding a notice he received and prepared a memo to file regarding the notice and the conversation. We bill for all activity by starting a timer at the beginning of the call and stopping the timer when the call and subsequent memo to...
file are completed. This transaction too .67 of an hour (42minutes). The billing rate for the partner he spoke with was $270.00 an hour and the bill came to $181.28. However he was given a courtesy discount and only billed $100.00.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. At the time of the phone call they did not tell me about their "billing timer" thing. Furthermore they have never returned my call about the bill. I only receive invoices. I am not going to pay for this kind of service. This is so outrageous. I am going to spread their way of doing business far and wide.
Regards,
[redacted]
Re: Complaint #[redacted]We took a call from this client regarding a notice he received and prepared a memo to file regarding the notice and the conversation. We bill for all activity by starting a timer at the beginning of the call and stopping the timer when the call and subsequent memo to...
file are completed. This transaction too .67 of an hour (42minutes). The billing rate for the partner he spoke with was $270.00 an hour and the bill came to $181.28. However he was given a courtesy discount and only billed $100.00.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. At the time of the phone call they did not tell me about their "billing timer" thing. Furthermore they have never returned my call about the bill. I only receive invoices. I am not going to pay for this kind of service. This is so outrageous. I am going to spread their way of doing business far and wide.
Regards,
[redacted]