United Dairy Farmers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the explanationI'm weeks away from delivering my babyAfter the doctors clear me to resume my activities, I will instruct my lawyer to proceed with obtaining the video and audio records of the incident and the phone conversation with UDF Insurance through the appropriate channels Regards, [redacted] ***

Thank you for contacting our office We will certainly be happy to contact the manager of the mentioned location and ask the gas receipt paper be checked more often However, there are other factors that may contribute to a customer's receipt not printingOn occasion, if the weather is extremely humid or if a customer tears the receipt at a sharp angle, the receipt paper may need to be reloaded

Thank you for allowing us to investigate and respond to this complaint A representative in upper management of United Dairy Farmers is addressing this personally with the customer and at store level with the associate involved UDF sincerely apologizes for any inconvenience this may have caused our valued customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear Regards, [redacted]

This file has been turned over to our insurance company and we abide bydecisions of liability they determine However, when the customer spokewith the insurance adjuster assigned to this claim the following statementwas made by the customer"went into the store to get the milk She has always done this and thenozzle shuts off when the tank is full This time she came out and the gaswas flowing from her car"This statement was made by the customer and not by our store clerk Andagain, we abide by the decision made by our insurance company.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: UDF stated they sent me an apology in an email As of this evening, I have not received it Regards, [redacted]

Good afternoon Thank you for allowing us the opportunity to respond to thecustomer's recent complaint This issue was investigated by the areasupervisor of the mentioned UDF location The decision was made by said supervisor to allow thecustomer to move the drain tray and continue using his UDF mug Thesupervisorinformed the store manager of his decision last week We will be happy toinform the supervisor of the ongoing issue and have this addressed andcorrected immediately.The customer and his family are not banned from United Dairy Farmers Thiswill also be addressed at store level Thank you for your time.Thank you, [redacted]

Thank you for allowing us to respond to the customer's concernsOur promotions are designed that two of an item must be purchased to receive the sale price Purchasing a single item does not qualify for the promotion and is noted on our promotional signage The customer was offered a refund for the item he chose, but then wanted to purchase two packs of sunflower seeds for the sale price, but were a different brand name and were not on saleWe apologize for any confusion

The employee could have offered to re-ring my purchase for sale price wheI went back to the store the next day

Good afternoon The store's upper management addressed the mentioned issues and miscommunication with the employee between herself and the customer to ensure this does not occur in the futureUnfortunately, they are unable by law to reveal any disciplinary action taken regarding an employee to us, or any customer Again, we extend our deepest apologies for the customer's experienceThank you

I would like an apology and and explanation of what happened and why it happened The supervisor needs to come in and review the video This is my reputation & I need some to help me get this resolved