The homeowner is asking for a refund of the $payment that they would have to pay another contractor to come out and make the repairs? In the case of a home warranty - which this is, the homeowner would not be help responsible to repay the fee in the case of incomplete work? Another contractor would have been dispatched with a zero fee? If the homeowner was charged this fee we would like to see verification of this charge in order to consider making a refund of the service call fee if it was in fact charged to them two times?
Unfortunately, this has been the type of communication that we have been receiving from this customer We do in fact have the call record from speaking with her tenant advising that we were in route, GPS history on our vehicles verifying their location at the time they were at the home, and photos of the unit and it's condition at the time of the technician performing his diagnosis Based on those items we have requested that any and all communication from this customer come from her counsel as we feel she is unjustly slandering our company and since she has chosen to make such serious accusations as fraud in addition to personal insults including name-calling, we stand behind our decision and will gladly speak with her representative We are very sorry to have to involve as many outside parties in this as she has chosen to include
We were issued a work order for Ms [redacted] 's rental property through a warranty company We were instructed to schedule and communicate through her tenant, which we did An appointment was scheduled for Thursday and no one was home at the property Upon reaching the tenant, we were told that he had been informed by his landlord that since his unit was located on the roof, no one needed to be home for our service call We agreed to an appointment time on Friday and called the tenant in route He again stated that he was not home and we informed him that we would be on site within minutes and if it was necessary for him to return to the property he said he would be available to do that Our technician performed a full diagnosis and left the property without needed to contact the tenant We then contacted the warranty company with our information and were informed that the claim had been reassigned at the request of Ms [redacted] and we did not need to take any additional action in this matter Upon receiving a very threatening letter from Ms [redacted] , we looked into the matter and verified via GPS and photographs of the unit that the technician was in fact on site during the scheduled day and time of our appointment as well as reviewing the phone logs with her tenant advising him that the tech was in route While we understand that Ms [redacted] may feel that we did not complete the job to her satisfaction, the payment of $is a Service Call fee which is due and payable upon the technicians arrival at the home and is payment for his time and diagnosis, not for any repair of completion of the work We would have gladly resolved this matter with her, however once she informed us that she was represented by counsel we asked that any further communication come from her attorney and we would proceed accordingly
I was without air for almost two weeks due to the inconvenience caused by the businesses' scheduling systemI should be asking for reimbursement for a hotel stay, but instead I am asking for the $I had to pay another contractorIn the event that this cannot be resolved, I will take further action and request reimbursement for all of the expenses that I incurred from not being able to be at my own residence for two weeks
The homeowner is asking for a refund of the $payment that they would have to pay another contractor to come out and make the repairs? In the case of a home warranty - which this is, the homeowner would not be help responsible to repay the fee in the case of incomplete work? Another contractor would have been dispatched with a zero fee? If the homeowner was charged this fee we would like to see verification of this charge in order to consider making a refund of the service call fee if it was in fact charged to them two times?
Unfortunately, this has been the type of communication that we have been receiving from this customer We do in fact have the call record from speaking with her tenant advising that we were in route, GPS history on our vehicles verifying their location at the time they were at the home, and photos of the unit and it's condition at the time of the technician performing his diagnosis Based on those items we have requested that any and all communication from this customer come from her counsel as we feel she is unjustly slandering our company and since she has chosen to make such serious accusations as fraud in addition to personal insults including name-calling, we stand behind our decision and will gladly speak with her representative We are very sorry to have to involve as many outside parties in this as she has chosen to include
We were issued a work order for Ms [redacted] 's rental property through a warranty company We were instructed to schedule and communicate through her tenant, which we did An appointment was scheduled for Thursday and no one was home at the property Upon reaching the tenant, we were told that he had been informed by his landlord that since his unit was located on the roof, no one needed to be home for our service call We agreed to an appointment time on Friday and called the tenant in route He again stated that he was not home and we informed him that we would be on site within minutes and if it was necessary for him to return to the property he said he would be available to do that Our technician performed a full diagnosis and left the property without needed to contact the tenant We then contacted the warranty company with our information and were informed that the claim had been reassigned at the request of Ms [redacted] and we did not need to take any additional action in this matter Upon receiving a very threatening letter from Ms [redacted] , we looked into the matter and verified via GPS and photographs of the unit that the technician was in fact on site during the scheduled day and time of our appointment as well as reviewing the phone logs with her tenant advising him that the tech was in route While we understand that Ms [redacted] may feel that we did not complete the job to her satisfaction, the payment of $is a Service Call fee which is due and payable upon the technicians arrival at the home and is payment for his time and diagnosis, not for any repair of completion of the work We would have gladly resolved this matter with her, however once she informed us that she was represented by counsel we asked that any further communication come from her attorney and we would proceed accordingly
I was without air for almost two weeks due to the inconvenience caused by the businesses' scheduling systemI should be asking for reimbursement for a hotel stay, but instead I am asking for the $I had to pay another contractorIn the event that this cannot be resolved, I will take further action and request reimbursement for all of the expenses that I incurred from not being able to be at my own residence for two weeks