United Dental Group Reviews (1)
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United Dental Group Rating
Description: Dentists
Address: 434 Cajon St Ste 101, Redlands, California, United States, 92373-5978
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Review: This is for the location at [redacted].
I had a gum graft surgery in December 2012 for which they fraudulently charged both me and my insurance provider. The office quoted me a per tooth amount of approximately $600 when I SPECIFICALLY inquired about the total out of pocket charge and NOT the contracted amount per their relationship with the insurance company. As it turned out, they submitted a charge of over $1300 per tooth which included a cosmetic element that was neither approved by me nor performed by the dentist. They then claimed that $1300 was, in fact, their per tooth charge which GREATLY exceeds market value in D.C. or anywhere for that matter. My insurance company covers this procedure (gum graft) in full and paid the approximate $600 per tooth amount but then I was balanced billed for the remainder despite me clearly checking with them to ensure that their per tooth amount was $600. I am a health policy specialist and an attorney and I clearly asked "what if I walked in off the street with NO insurance - how much do you charge for this procedure per tooth? in the event my insurance company can't/won't pay, how much will I be out?" Their response was $600 each, not $1300. Knowing how difficult insurance companies can be, I NEVER would have approved an elective procedure if I knew that I could potentially be out $1300 per tooth. [redacted] in their office was working on the claim and then left UDG without calling me. I called to check on the status and no one will return my calls. Early on, their front desk guy, [redacted], offered to "split the difference with me" which seems highly unprofessional and borderline admittance of fault. I see now that this is common with UDG via their [redacted] reviews.Desired Settlement: My insurance company covered this procedure. I want them to stop trying to collect the balance and ensure my credit is not affected by my refusal to pay.