Once again, we sympathize with this customer’s predicament, but as was stated in our previous response to their complaint, the domain registration in question was deleted by its registry, who has authority over all domains with the .BET domain extension, and not by United DomainsAs we do not have the authority to overturn the registry’s decision, we can only recommend that this customer direct further questions to the domain's registry, whose contact page can be accessed at *** We can also confirm that we issued a full refund for the registration fee they have already paid to us, in light of the registry’s decision.*** is indeed the registry operator for the .BET extensionOur previous reply did unintentionally reference Uniregistry as the registry for the .BET extension, and we regret any resulting confusion from that responseThe domain redirects to a landing page hosted by Uniregistry Market ***, which is a domain aftermarket service provided by UniregistryThe domain's public Whois details also show that the domain is now registered through Uniregistrar Corp, which appears to be Uniregistry's registrar servicesHowever, *** is the domain registry for .BETWe thank the customer for the opportunity to clarify this detail from our last response Once again, we understand the inconvenience caused by this domain's registry correcting their clerical mistakeA domain's registry reserves the right to revoke a domain registration under their management, regardless of the details that appear in the domain's Whois at the time the registry deletes itSo, although the domain's Whois details did reflect this customer's contact information previously, the registry was still able to revoke the registration at their discretionThis possibility was stated in the domain’s registrar agreement, whose terms the customer agreed to upon placing their order for this domain name. As a domain registrar, we unfortunately do not have the authority to overturn ***' decision in this case, nor do we have any further information to provide about this domain's statusOnce the registry deletes a domain registration, that domain is removed from our database and we are no longer able to access any information about the domain beyond publicly visible detailsWe again urge the customer to contact the registry's support or legal team for further assistance or details
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
So over the phone *** told me *** deleted it But that was only after I accused Uniregistry of foul play So you guys steal the domain mafia style now eh? Wash one hand with the other? I didn't agree to a clause that would allow rewinds of domain ownership because you wanted $4,for the domain Admit it You guys messed up selling such a sweet domain for $and now you want four thousand dollars I called Uniregisty and they said someone else owns the domain and they can't tell me who that is How is it that someone else has the domain? My name was in the public WHOIS for bit.bet so this is in effect a rewind It's not that my name was only in the United Domains system My name was in the Public WHOIS for .bet and someone found me and tried to solicit buying the domain from me You can't deny I commanded the domain LEGALLY Quit the rhetoric Give me my domain Do I need to prove to you I owned it? I do not want a refund I require my domain or the difference of $
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You or *** or Uniregistry are stealing Bit.bet from me, *** *** Prove that I never owned it Prove this clerical error Otherwise you are admitting you are stealing this Let's call it a legitimized scam. I guess I shouldve let you guys cash me out You wouldnt happen to know who this email is from would you? Because they found me using PUBLIC WHOIS for bit.bet Why should I suffer for this companies nefarious deeds? Give me bit.bet back I cant believe you refunded the money this morning You guys are gonna get so much bad press after this whole debacle Thieves!
Regards,
*** ***
Yes, this customer's reply about the refunded total is correct, and we sincerely regret the miscommunication in our previous reply. To clarify, the amount we have refunded to this customer was $512.54, which covers the discrepancy concerning the domain renewal totals the customer notified us about. We'd like to stress that our customer care representative went over this refund total with the customer when speaking with him on the telephone Thursday, April 13th, and the customer agreed to be credited this total. We also agreed to issue the customer an additional credit to cover any overdraft fees this customer incurred as a result of the mistake (which he reported to total $35.00 when we spoke to him on the telephone on Thursday, April 13th) once he sent us confirmation of said fees' totals, such as a screenshot of his bank statement displaying the fee or fees. Our communication logs show that we have not received any such evidence of the overdraft fee totals from this customer yet, so we have not yet issued the corresponding credit. We remain fully prepared to credit him for any overdraft fees as soon as he affirms their totals. We again invite him to reach out to us at [redacted] if we can be of further assistance in the meantime.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
No, I would like to clarify that United Domains misrepresented their discussion with me and then had to correct their inaccurate reply to the Revdex.com. Now, I have tried to transfer my 3 .SKI domains to another Registrar ([redacted].com) and they rejected the Transfer of 2 of the 3 domains. This has been common place where they claim one thing & then have to be corrected in their shady tactics! Below is the message I sent to United Domains Support in this continued fiasco with United Domains: THE TEXT BELOW HAS ALREADY BEEN SENT TO [redacted]Now you have declined the Transfer of 2 of 3 domains vt.ski & wa.ski. I assume you have declined the 2 because they expired because YOU charged the exorbitant $256.27 each & you cancelled the renewals! NH.ski was renewed at $49 which is even substantially higher than $34.90 you charged last year and [redacted] charges $29.99! If you are declining the 2 transfers because they are expired, you are the first of many registrars that I use who deny transfers for this reason. I am updating my Revdex.com complaint to include this matter and will lodge a complaint of such practices with [redacted] reporting this practice. I may have to renew it at your ridiculous price but want these moved to a competent & trustworthy registrar immediately!
Regards,
[redacted]
We were truly sorry to hear about this experience, which is why we investigated the issue as soon as this customer brought it to our attention. Once we confirmed the issue and its cause, we set ourselves to making things right for this customer and processing the refund he was rightfully owed. We...
also covered the overdraft fee he told us he had incurred from his bank.We initiated this customer's refund of $561.54 on April 12th, 2017, and the refund was credited back to his card on April 13th, which is the soonest our billing system would allow. Like any merchant, we unfortunately don't control when a refund we issue will post to a credit card statement, nor did we claim otherwise in any of our communications. A credit card company may take up to 30 business days to process a refund, depending on their policy. In most cases, a refund posts within five to ten business days. Once again, we regret the experience this customer had. To whatever degree we could have better clarified the timeframe a bank typically requires to process and post a refund, we also apologize. We have already delivered the refund this customer requested as his desired settlement, and explained why we cannot expedite this refund any further than we already have. If the refund does not post to his statement within five to ten business days, we recommend this customer contact his bank to confirm that they see the refund. We are happy to answer any other questions he may have in the meantime.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The Merchant claims are not true. They advised me they were refunding $512.54, NOT $561.54 they claim. I advised their renewal pricing error would be the cause of an overdraft in my account which has now caused $105 in overdraft charges. They advised me on the phone last week that they would refund the overdraft charges only if I sent them a screenshot of my bank account showing the refund. So, the amont they claim to have refunded is not correct as well as the fact they have NOT refunded my overdraft charges!
[redacted]
Thanks for reaching out to us. Unfortunately, the domain registration in question was deleted from our sponsorship by the .BET registry Uniregistry, not by United Domains (the domain registrar). A domain name registry and a domain registrar are two separate entities. A domain name registry is...
an organization that manages a top-level domain name, like Uniregistry does with the .BET top-level domain name. A domain name registry is the authority of a domain extension; they create, manage and establish guidelines for domain names under that top-level domain name. Domain registrars like United Domains act as an intermediary between the registrant and registrar, and submit domain registration requests to the registry. In our conversations with this customer, our support team had explained that Uniregistry revoked this domain registration from our sponsorship to correct a clerical issue they experienced, which they explained had mistakenly allowed some domain registrars to create .BET domains that the registry should not have accepted. We recognize and regret the inconvenience caused by Uniregstry's corrective actions. However, as Uniregistry is the .BET registry, they do reserve the right to correct clerical issues such as this, and the registrant does confirm their understanding of this possibility in Section 8 of the Registration Agreement [redacted] which they agree to follow upon placing a domain order with us. While this matter is regretfully beyond our control as a domain registrar, we are fully refunding this domain's registration fee to the customer, and urge him to contact Uniregistry for all further questions.
Once again, we sympathize with this customer’s predicament, but as was stated in our previous response to their complaint, the domain registration in question was deleted by its registry, who has authority over all domains with the .BET domain extension, and not by United DomainsAs we do not have the authority to overturn the registry’s decision, we can only recommend that this customer direct further questions to the domain's registry, whose contact page can be accessed at *** We can also confirm that we issued a full refund for the registration fee they have already paid to us, in light of the registry’s decision.*** is indeed the registry operator for the .BET extensionOur previous reply did unintentionally reference Uniregistry as the registry for the .BET extension, and we regret any resulting confusion from that responseThe domain redirects to a landing page hosted by Uniregistry Market ***, which is a domain aftermarket service provided by UniregistryThe domain's public Whois details also show that the domain is now registered through Uniregistrar Corp, which appears to be Uniregistry's registrar servicesHowever, *** is the domain registry for .BETWe thank the customer for the opportunity to clarify this detail from our last response Once again, we understand the inconvenience caused by this domain's registry correcting their clerical mistakeA domain's registry reserves the right to revoke a domain registration under their management, regardless of the details that appear in the domain's Whois at the time the registry deletes itSo, although the domain's Whois details did reflect this customer's contact information previously, the registry was still able to revoke the registration at their discretionThis possibility was stated in the domain’s registrar agreement, whose terms the customer agreed to upon placing their order for this domain name. As a domain registrar, we unfortunately do not have the authority to overturn ***' decision in this case, nor do we have any further information to provide about this domain's statusOnce the registry deletes a domain registration, that domain is removed from our database and we are no longer able to access any information about the domain beyond publicly visible detailsWe again urge the customer to contact the registry's support or legal team for further assistance or details
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
So over the phone *** told me *** deleted it But that was only after I accused Uniregistry of foul play So you guys steal the domain mafia style now eh? Wash one hand with the other? I didn't agree to a clause that would allow rewinds of domain ownership because you wanted $4,for the domain Admit it You guys messed up selling such a sweet domain for $and now you want four thousand dollars I called Uniregisty and they said someone else owns the domain and they can't tell me who that is How is it that someone else has the domain? My name was in the public WHOIS for bit.bet so this is in effect a rewind It's not that my name was only in the United Domains system My name was in the Public WHOIS for .bet and someone found me and tried to solicit buying the domain from me You can't deny I commanded the domain LEGALLY Quit the rhetoric Give me my domain Do I need to prove to you I owned it? I do not want a refund I require my domain or the difference of $
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You or *** or Uniregistry are stealing Bit.bet from me, *** *** Prove that I never owned it Prove this clerical error Otherwise you are admitting you are stealing this Let's call it a legitimized scam. I guess I shouldve let you guys cash me out You wouldnt happen to know who this email is from would you? Because they found me using PUBLIC WHOIS for bit.bet Why should I suffer for this companies nefarious deeds? Give me bit.bet back I cant believe you refunded the money this morning You guys are gonna get so much bad press after this whole debacle Thieves!
Regards,
*** ***
Yes, this customer's reply about the refunded total is correct, and we sincerely regret the miscommunication in our previous reply. To clarify, the amount we have refunded to this customer was $512.54, which covers the discrepancy concerning the domain renewal totals the customer notified us about. We'd like to stress that our customer care representative went over this refund total with the customer when speaking with him on the telephone Thursday, April 13th, and the customer agreed to be credited this total. We also agreed to issue the customer an additional credit to cover any overdraft fees this customer incurred as a result of the mistake (which he reported to total $35.00 when we spoke to him on the telephone on Thursday, April 13th) once he sent us confirmation of said fees' totals, such as a screenshot of his bank statement displaying the fee or fees. Our communication logs show that we have not received any such evidence of the overdraft fee totals from this customer yet, so we have not yet issued the corresponding credit. We remain fully prepared to credit him for any overdraft fees as soon as he affirms their totals. We again invite him to reach out to us at [redacted] if we can be of further assistance in the meantime.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
No, I would like to clarify that United Domains misrepresented their discussion with me and then had to correct their inaccurate reply to the Revdex.com. Now, I have tried to transfer my 3 .SKI domains to another Registrar ([redacted].com) and they rejected the Transfer of 2 of the 3 domains. This has been common place where they claim one thing & then have to be corrected in their shady tactics! Below is the message I sent to United Domains Support in this continued fiasco with United Domains: THE TEXT BELOW HAS ALREADY BEEN SENT TO [redacted]Now you have declined the Transfer of 2 of 3 domains vt.ski & wa.ski. I assume you have declined the 2 because they expired because YOU charged the exorbitant $256.27 each & you cancelled the renewals! NH.ski was renewed at $49 which is even substantially higher than $34.90 you charged last year and [redacted] charges $29.99! If you are declining the 2 transfers because they are expired, you are the first of many registrars that I use who deny transfers for this reason. I am updating my Revdex.com complaint to include this matter and will lodge a complaint of such practices with [redacted] reporting this practice. I may have to renew it at your ridiculous price but want these moved to a competent & trustworthy registrar immediately!
Regards,
[redacted]
We were truly sorry to hear about this experience, which is why we investigated the issue as soon as this customer brought it to our attention. Once we confirmed the issue and its cause, we set ourselves to making things right for this customer and processing the refund he was rightfully owed. We...
also covered the overdraft fee he told us he had incurred from his bank.We initiated this customer's refund of $561.54 on April 12th, 2017, and the refund was credited back to his card on April 13th, which is the soonest our billing system would allow. Like any merchant, we unfortunately don't control when a refund we issue will post to a credit card statement, nor did we claim otherwise in any of our communications. A credit card company may take up to 30 business days to process a refund, depending on their policy. In most cases, a refund posts within five to ten business days. Once again, we regret the experience this customer had. To whatever degree we could have better clarified the timeframe a bank typically requires to process and post a refund, we also apologize. We have already delivered the refund this customer requested as his desired settlement, and explained why we cannot expedite this refund any further than we already have. If the refund does not post to his statement within five to ten business days, we recommend this customer contact his bank to confirm that they see the refund. We are happy to answer any other questions he may have in the meantime.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The Merchant claims are not true. They advised me they were refunding $512.54, NOT $561.54 they claim. I advised their renewal pricing error would be the cause of an overdraft in my account which has now caused $105 in overdraft charges. They advised me on the phone last week that they would refund the overdraft charges only if I sent them a screenshot of my bank account showing the refund. So, the amont they claim to have refunded is not correct as well as the fact they have NOT refunded my overdraft charges!
[redacted]
Thanks for reaching out to us. Unfortunately, the domain registration in question was deleted from our sponsorship by the .BET registry Uniregistry, not by United Domains (the domain registrar). A domain name registry and a domain registrar are two separate entities. A domain name registry is...
an organization that manages a top-level domain name, like Uniregistry does with the .BET top-level domain name. A domain name registry is the authority of a domain extension; they create, manage and establish guidelines for domain names under that top-level domain name. Domain registrars like United Domains act as an intermediary between the registrant and registrar, and submit domain registration requests to the registry. In our conversations with this customer, our support team had explained that Uniregistry revoked this domain registration from our sponsorship to correct a clerical issue they experienced, which they explained had mistakenly allowed some domain registrars to create .BET domains that the registry should not have accepted. We recognize and regret the inconvenience caused by Uniregstry's corrective actions. However, as Uniregistry is the .BET registry, they do reserve the right to correct clerical issues such as this, and the registrant does confirm their understanding of this possibility in Section 8 of the Registration Agreement [redacted] which they agree to follow upon placing a domain order with us. While this matter is regretfully beyond our control as a domain registrar, we are fully refunding this domain's registration fee to the customer, and urge him to contact Uniregistry for all further questions.