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United Dominion Realty Trust, Inc.

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Reviews United Dominion Realty Trust, Inc.

United Dominion Realty Trust, Inc. Reviews (4)

Very pleased with the work the did on my driveway There were two areas that needed a touch up and that was done immediately

Very punctual, on-time service. Friendly staff, willing to work with customers on special requests or needs. Real ease of access on Governors drive.

I am a small business owner who uses Governors Drive Cleaners for laundering/dry cleaning my dress clothes for work. I regularly drop off shirts and slacks to be cleaned and pressed. They also handle the occasional "lunch on my shirt or pants." With the exception of paint or ink stains, mustard, oil, mayo, or tomato sauce have always been removed consistently. On rare occasion I have returned the item because the stain was not fully removed. On the second try they have always gotten the stain out to my satisfaction with no extra charge for the second attempt. This business also performs minor repairs like missing buttons or a tear in a pocket thàt I have accidentally caught on a door knob. Their staff are also friendly and courteous to every customer that I have witnessed them dealing with on a regular basis for the last five years.

Review: I am being billed $643.21 for move-out expenses of my previous apartment at [redacted]. My lease was from 09/07/2013 to 08/26/2014. I was given paperwork dated FEBRUARY 2013, which was before I even moved in. Also, the paperwork is for a 1 bedroom apartment and I had a 2 bedroom apartment. Another fraudulent act was that the apartment number was scribbled out and my apartyment number was written over it. They also said there was urine stains in every room, but only sent me one picture of the living room. They are asking me to replace the entire carpet, in addition to keeping my $200.00 deposit.Desired Settlement: I would like the proper move-out paperwork for my apartment, if it really exists. I would like to be resolved of paying for the entire carpet, and I would like my deposit refunded to me, less the utilities payment of $127.19, which would be $72.81. I am also requesting that the company cease the threats of sending my account to Collection.Thank you.

Business

Response:

In response to your email dated October 28, 2014, with regards to case number [redacted], please be advised that the property has provided the following documentation to support the balance due of $643.21: 1) move-out paperwork (which includes the final account statement, the Inventory and Condition Form with move-out condition noted, the invoice from the carpet vendor that repaired/replaced the damaged carpet and the Resident’s Notice of Intent to Move out); 2) various photographs to document the damaged carpet and areas in the unit that required cleaning services.

The property provided more photographs for documentation, however, the file is too large and cannot be sent via this email message.

Sincerely,

Paralegal - Corporate

T: [redacted] F: [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is no way to prove this is my move-out paperwork since the original address and apartment number have been whited out. Also, this is for a one bedroom where as I had a 2 bedroom. I am filing a warrant in debt.

Regards,

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Description: Apartment Complexes

Address: 3201 Walnut Creek Pkwy, Raleigh, North Carolina, United States, 27606-3620

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