Complaint: [redacted] I am rejecting this response because:The Blue spruce energy company does not tell you the price per thermTheir representative says it will be cheaper than PGE which is a complete lieThey show you a card which is laminated which shows a cheaper rateThe representative and the third party verification does not indicate the fee or the rate at which you will be chargedThey even indicate in there earlier response that they did not inform me at the timePGE's gas rate is about cents per them for gas why would I agree to pay over three times that rateThe whole thing is a scam and their parent company has many complaints against them as well Sincerely, [redacted]
I sent an email to Ms [redacted] asking her if it would be ok if we wait until she gets her final bill before we process anything I am waiting to hear back from her
I tried to call [redacted] at the daytime number given and was unable to get a hold of them or leave a message I also sent an email asking for them to give me a call back so we can get this resolved please see attached email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be contacting the company once I receive my final bill, to have final monetary adjustments made Sincerely, [redacted]
Blue Spruce has reviewed the complaint and processed the cancellation as requested Since the enrollment date isn't until 4/25/2016, [redacted] and *** will not become a Blue Spruce customer They will remain with PG&E and it will be as though this never took place We will also conduct a thorough review of the sales process with the rep in question We do require all representatives to have Blue Spruce clothing as well as an ID badge In addition, they are required to go by the script we have in place All enrollments are verified by a third party verification company and recorded (see attached)Thank you and let us know if there is anything else you need from us
I have sent Mr [redacted] an email with a recording he can listen to Once he has had a chance to listen to the recording, we will have a phone conversation to discuss what transpired on the tape of record
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did not take the call from Blue Spruce but a voicemail was left for meA manager named [redacted] said he would cancel my contract with them and there would be no fees associated with my "account" Sincerely, [redacted]
I called and spoke with the customer's daughter today and explained that I will have the Director of Sales review this with the rep in question Also, this enrollment has been cancelled and will not take place The customer will remain with PG&E The customer seemed to be ok with this being the resolution thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I called and left a message for *** I explained I need the ESP number on his mom's bill from PG&E I am unable to pull the account information with what was give in this complaintI have asked [redacted] to either give me a call back, send me an email and/or respond to this complaint with the ESP#
I spoke to the Director of Sales and made it very clear that this behavior is not acceptable All agents need to be wearing Blue Spruce shirts with a name/ID badge which also carries the Blue Spruce name If there is anything else you would like for me to do, please contact me directly at [redacted]
I, [redacted] , have tried to email [redacted] and call him as well so I can discuss this issue I cannot leave a message at the ph# given Please call me back at [redacted] or send me an email to [redacted] letting me know when the best time to reach you is thanks
I called and left *** *** a message for him to call me back. I would like to speak with him directly to gather more information which will better help me resolve this complaint. My number is ***
With regard to this Revdex.com complaint, we asked the manager to interview the agent about this enrollmentThe enrollment took place on 1/13/The agent, ***, remembers speaking with this customerAt the time of the enrollment, the Account Holder, *** ***, was not present at the
homeThe agent recalls going over the sales presentation with the husband, *** *** *** who understood the terms of the enrollmentAs per the required process, the Agent called into a third party verification and *** *** completed the verificationThe purpose of the third party verification call is to ensure that a neutral third party can confirm the consumer understanding of the terms of agreementDuring the verification, *** *** *** does not ask any questions or object any statementsDuring the recorded call, the third party verification agent goes over the following points and received affirmative responses confirming understanding from *** *** ***:- The customer is choosing Blue Spruce Energy Services as their gas supplier- The offer is a fixed rate of cents per therm, which is good through October 2016, along with a $monthly customer service fee.- The agreement does not promise financial savings.- Cancellation parameters of $- The customer is selecting to participate in the Renewable Energy Certificate program, at approximately cents per kilowatt hour used.- As with Blue Spruce’s natural gas energy products, the RECs will appear as a line item on the customer PG&E bill.The customer alleges the agent advised he was calling PG&E to ask to lower the energy bill; however, during the verification call, the third party verification agent identifies themselves as being with a third party verification company with the purpose of completing enrollment with Blue Spruce Energy ServicesFurthermore, the customer is clearly advised on the recorded line that the offer does not promise savings and the purpose of enrollment and consents to the enrollment/changeThe call is attached for reference and confirms the aforementioned points and consent for enrollment from the customer
I am in contact with PG&E and requesting a retro disconnect. This will retroactively disconnect the customer back to the original enrollment date. The customer will see this effective on their bill within a billing cycle or so
I called and left a message for *** *** to give me a call back. We will waive any cancellation fees associated with terminating his account with Blue Spruce Energy. If he needs anything else, he can contact me directly at ***
Complaint: ***
I am rejecting this response because: your leaving me no choice ,but to seek other alternatives; all I receive are empty delayed action; from your companyI request a full refund and this account to be closed; I just received a recent charge not sure when you will close it can you please let me know?
Sincerely,
*** ***
I have attached my email to the customer letting him know we've tried to reach out to him by phonewe are waiting for the customer to call either myself or *** back to resolve
I have tried calling a couple of times and the voice mail box was full both times. I sent Ms*** an email explaining that I don't have an issue with issuing some kind of credit, I just would like to have a discussion with her so I can get more details on what transpired
Complaint: [redacted] I am rejecting this response because:The Blue spruce energy company does not tell you the price per thermTheir representative says it will be cheaper than PGE which is a complete lieThey show you a card which is laminated which shows a cheaper rateThe representative and the third party verification does not indicate the fee or the rate at which you will be chargedThey even indicate in there earlier response that they did not inform me at the timePGE's gas rate is about cents per them for gas why would I agree to pay over three times that rateThe whole thing is a scam and their parent company has many complaints against them as well Sincerely, [redacted]
I sent an email to Ms [redacted] asking her if it would be ok if we wait until she gets her final bill before we process anything I am waiting to hear back from her
I tried to call [redacted] at the daytime number given and was unable to get a hold of them or leave a message I also sent an email asking for them to give me a call back so we can get this resolved please see attached email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be contacting the company once I receive my final bill, to have final monetary adjustments made Sincerely, [redacted]
Blue Spruce has reviewed the complaint and processed the cancellation as requested Since the enrollment date isn't until 4/25/2016, [redacted] and *** will not become a Blue Spruce customer They will remain with PG&E and it will be as though this never took place We will also conduct a thorough review of the sales process with the rep in question We do require all representatives to have Blue Spruce clothing as well as an ID badge In addition, they are required to go by the script we have in place All enrollments are verified by a third party verification company and recorded (see attached)Thank you and let us know if there is anything else you need from us
I have sent Mr [redacted] an email with a recording he can listen to Once he has had a chance to listen to the recording, we will have a phone conversation to discuss what transpired on the tape of record
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did not take the call from Blue Spruce but a voicemail was left for meA manager named [redacted] said he would cancel my contract with them and there would be no fees associated with my "account" Sincerely, [redacted]
I called and spoke with the customer's daughter today and explained that I will have the Director of Sales review this with the rep in question Also, this enrollment has been cancelled and will not take place The customer will remain with PG&E The customer seemed to be ok with this being the resolution thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I called and left a message for *** I explained I need the ESP number on his mom's bill from PG&E I am unable to pull the account information with what was give in this complaintI have asked [redacted] to either give me a call back, send me an email and/or respond to this complaint with the ESP#
Revdex.com: I spoke with [redacted] and he has offered s refund to resolve this matter.l am now waiting for his reply to my acceptance [redacted] ***
I spoke to the Director of Sales and made it very clear that this behavior is not acceptable All agents need to be wearing Blue Spruce shirts with a name/ID badge which also carries the Blue Spruce name If there is anything else you would like for me to do, please contact me directly at [redacted]
I, [redacted] , have tried to email [redacted] and call him as well so I can discuss this issue I cannot leave a message at the ph# given Please call me back at [redacted] or send me an email to [redacted] letting me know when the best time to reach you is thanks
I called and left *** *** a message for him to call me back. I would like to speak with him directly to gather more information which will better help me resolve this complaint. My number is ***
With regard to this Revdex.com complaint, we asked the manager to interview the agent about this enrollmentThe enrollment took place on 1/13/The agent, ***, remembers speaking with this customerAt the time of the enrollment, the Account Holder, *** ***, was not present at the
homeThe agent recalls going over the sales presentation with the husband, *** *** *** who understood the terms of the enrollmentAs per the required process, the Agent called into a third party verification and *** *** completed the verificationThe purpose of the third party verification call is to ensure that a neutral third party can confirm the consumer understanding of the terms of agreementDuring the verification, *** *** *** does not ask any questions or object any statementsDuring the recorded call, the third party verification agent goes over the following points and received affirmative responses confirming understanding from *** *** ***:- The customer is choosing Blue Spruce Energy Services as their gas supplier- The offer is a fixed rate of cents per therm, which is good through October 2016, along with a $monthly customer service fee.- The agreement does not promise financial savings.- Cancellation parameters of $- The customer is selecting to participate in the Renewable Energy Certificate program, at approximately cents per kilowatt hour used.- As with Blue Spruce’s natural gas energy products, the RECs will appear as a line item on the customer PG&E bill.The customer alleges the agent advised he was calling PG&E to ask to lower the energy bill; however, during the verification call, the third party verification agent identifies themselves as being with a third party verification company with the purpose of completing enrollment with Blue Spruce Energy ServicesFurthermore, the customer is clearly advised on the recorded line that the offer does not promise savings and the purpose of enrollment and consents to the enrollment/changeThe call is attached for reference and confirms the aforementioned points and consent for enrollment from the customer
I am in contact with PG&E and requesting a retro disconnect. This will retroactively disconnect the customer back to the original enrollment date. The customer will see this effective on their bill within a billing cycle or so
I called and left a message for *** *** to give me a call back. We will waive any cancellation fees associated with terminating his account with Blue Spruce Energy. If he needs anything else, he can contact me directly at ***
Complaint: ***
I am rejecting this response because: your leaving me no choice ,but to seek other alternatives; all I receive are empty delayed action; from your companyI request a full refund and this account to be closed; I just received a recent charge not sure when you will close it can you please let me know?
Sincerely,
*** ***
I have attached my email to the customer letting him know we've tried to reach out to him by phonewe are waiting for the customer to call either myself or *** back to resolve
I have tried calling a couple of times and the voice mail box was full both times. I sent Ms*** an email explaining that I don't have an issue with issuing some kind of credit, I just would like to have a discussion with her so I can get more details on what transpired