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United Estate Services Reviews (2)

The member/account holder emailed us on 9/16/regarding an issue relative to this oneWe reviewed her account at her request and responded leaving her a message to call us to discuss the results of the reviewTo our knowledge, a return call was never received

Regarding the first response; the response itself makes absolutely no sense at allI have reread it several times over and overWho wrote this stuff? First Service FCU does not even know the actual date of the hearing, really, on or about! The hearing took place on January 27, The hearing was conducted by the Review Commission for ODJFS (Ohio Department of Job and Family Services) not Department of Ohio UnemploymentFurthermore, documentation was NOT requested by ODJFS as implied in the responseIf desired, the parties to the case COULD submit additional information and/or documentationIf additional information and/or documentation was submitted it had to be sent to all parties and be in their possession prior to the hearing at 8:30amI DID NOT receive the documents until AFTER the hearing took placeI was not represented by an attorney as this would have been indicated on the hearing noticeMy question is, what is the attorney's name, address, and phone number, to where these documents were mailed? First and foremost, I should have NEVER received the documents pertaining to my in-laws which contained ALL of their private information! First Service was and is negligent and violated privacy laws as a result of thisRegarding the second response; did they intend for the response to read that their promotions are subject to WITHDRAWAL at anytime without notice? Who writes this stuff? To their knowledge, the promotion was not on-going; are you kidding me! Again, I sent an email to Jack [redacted] /Lending Manager on September 27, asking him if used autos were included in the 90-day defermentHe replied yes, as well as, new autos and buyback auto loansDid this email conveniently disappear! My coworker at the time, [redacted] was aware of it alsoShe emailed Jack about it and he TOTALLY ignored herAgain, to their knowledge, proves they do not know what is happening within the credit unionThey can go to Catherine R [redacted] who handles the marketingThis promotion, was all OVER the First Service website, handouts were printed, and it was even in the newsletterFrom September 27, until my last working day of November 4, 2016, NO email was sent stating that the day until first payment promotion was being pulledSo, if promotions are subject to withdrawal at any time without notice, would it not be a coincidence that it was "pulled" when I asked for it on October 2016, with my loan request, hence discrimination Regards, [redacted]

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