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United Family Builders

545 Metro Pl S Ste 100, Dublin, Ohio, United States, 43017-5353

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Mr. Dave N an Insurance Claims Specialist for United Family Builders contacted me about possibly getting my roof done via use of my home owners insurance policy. We had come to an agreement and signed contracts after insurance adjuster came and officially accredited the upgrade of the roof of my home. Checks were cut and payment made. Work was to start on May 29th 2019: and finished on May 29th. The contract was to remove and replace the roof with Harvard Slate color roofing; and with multiple issues from the getting of the proper color roofing material it was finally finished on May 31st. The problem later arose that the roofing color was suppose to be Harvard Slate and what was installed was a Dual Black color.

United Family Builders Response • Jun 12, 2019

We are sorry about Mr. complaint and yes there was an issue with our supplier delivering the right color originally, but once we realized what happened Mr. was on the roof and said to proceed with the color that was being installed, and once we were completed with the full install Mr. was very happy and put our company sign in his yard for a whole month after the install. Also Mr. was a roofer himself and saw the high level of craftsmanship of our company he then 2 weeks later hired us to install gutters which were installed 2 weeks ago.

We feel this is extremely unfair and unreasonable, because while we were installing the current shingle on his roof he came up and said he liked the color and we continued with the current color he has on his roof.

We have plenty of pictures to show as evidence of him being very satisfied from our work and we feel we did an excellent job and the family is very proud of the work we did for Mr..

We wish Mr. all the best and good luck.

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Description: Family run business for over 60+ years of craftsman experience.
We specialize in high quality construction and great warranties.

Address: 545 Metro Pl S Ste 100, Dublin, Ohio, United States, 43017-5353

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