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United Federal Credit Union

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United Federal Credit Union Reviews (4)

I took out a car loan with UFCU last year as the interest rate was really good I had a SIGNED CONTRACT in my hand and when they set up my account online the terms, payments amount, etcwere different than what was on my contract It took many phone calls and going to supervisors to get them to admit they made a mistake on the contract and when they corrected the mistake, of course, it made me owe more I told them in no uncertain terms this was not acceptable but still had to compromise with them and owe more money, just kept the monthly payments the same Then, today I am fighting on the phone with them about an insurance payment they tried to take out of my account without sending me a bill and they are charging me $overdraft fee Turns out the insurance company I was forced to work with, by UFCU, in order to get my car loan, is trying to take money out of my UFCU account without sending me a bill or any notice Now, after 1/hour on the phone with UFCU, I have to call that insurance company to try to get this figured out I told them since they are the ones who FORCED me to have this insurance, they should make sure it is a trustworthy company and they should be the ones to work this out with them, but they did not agree The insurance company used their inside information with UFCU to try to take money from my UFCU account WITHOUT MY PERMISSION They never sent me a bill informing me of any amount due, due date, nothing and I never gave them permission to take money from my account I SO wish I could afford an attorney I know much of what has gone on here has to be illegal No one needs this kind of extra, unnecessary hassle in their life These companies seem to forget WE are the customer by being a customer to them, we are doing them the favor and yet they treat us like garbage, ripping us off left and right

Mr.[redacted],Thank you for your response. We have been trying to contact you again since our last response. Please do contact our Front Office Manager at [redacted] so that we can address your concerns and find an acceptable resolution for you.Sincerely [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even though we paid $211.65 per night, I understand that you want to charge us $104 for the 3 hours slept. Please let me know how we can get this reimbursement through the 3rd party.Thank youPrice summaryPrice breakdownRoom price: $478.32 2 nights  $211.65 /night Fri, 22 Jan : $211.65Sat, 23 Jan : $211.65Taxes & fees : $55.02 Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am shocked that you are justifying the people above us making noisy until 2 am and then wake us up 5 am with their child banging all over, non stop, because the parents were to drank to do anything, you call that family fun? Hellooo! You are justifying the parents being drunken and a baby unattended as family fun? At 2:00 am in the morning? At 5 am in the morning? We called the front desk numerous times, If this acceptable to you and you label it  as family fun,  to have the parents drunk and the baby unattended, I wonder what kind of values do you have or  live for? I hope you don't have children, but if you do I hope you don't leave any baby unattended because you are too drunk to take care of them. Where is the child welfare service? I need to call themYou are telling me that I spent almost $200 for a sleepless night, on my birthday, because you disclosed in your website that parents get drunk and leave their babies unattended in the middle of the night? Can you tell me where in your website you disclosed that? What is the matter with you? We are a family resort and do have many children having fun in the resort. I apologize for any inconvenience that it might have caused you.
Regards,
[redacted]

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Address: 1075 Washington Ave, Holland, Michigan, United States, 49423-5216

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