United Fence Company

This is the first notice we have received regarding Ms [redacted] ***We have not received a notice prior to this one I apologize, as I thought that this matter had already been resolvedI will have a crew working near Ms***'s house tomorrow (Wednesday, 5/13/2015) or Thursday, 5/14/2015.....and I will make sure that they get by there to nail the 4-boards back up right

Below is the email that I sent to Ms. [redacted] regarding the fencing. We cannot guarantee that a fence will keep dogs inside. That is the owners responsibility as all dogs have different personalities. This type of fence has held many, many dogs inside. Ms.... ***, I did get with [redacted] regarding the dog run. We have not had a crew that has been able to go out and look and see if a stronger fencing will secure your dogs. [redacted] also stated that there will be a charge if we go to a thicker gauge wire. We cannot guarantee what will keep a dog inside a fence (as each dog has its own personality). The fence that was installed has secured many, many dogs. So, there was no guarantee when this fence was installed, that the fencing would keep your dogs in. We cannot make that guarantee. As soon as a crew is available; we will send them out to take a look and see if a thicker gauge wire will help; but again, there will be a charge if we use a thicker gauge wire.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the salesman came by and took pictures and said that the fence will be six foot pickets with an additional feet above itAnd you say it is 8' pickets (there is actually a space for a rail at six feet) So which is it? That is the reason I get upset is because there are too many differences in what is said Sincerely, [redacted]