United Framers Ins Services & Restoration Experts, LLC

Complaint: [redacted] I am rejecting this response because: I am rejecting the business response as follows,I never cancelled the contractThe contract, a copy is attached, does not state a penalty for cancelling, and I never cancelled the contractI gave a deposit of $750, my check dated 7/29/is attached, in good faith that the work would be doneNo work was done as the business never showed up to do the workI made arrangements with the business for access to my houseI took paid time off to be available in my houseThe business gave me excuses why no show like his truck needed repairs and to reschedule, and again he did not come to my houseThis went on for several months being a no show for scheduled timesI want my $back for work not performed and the contract does not show any penalty for cancelling, and I never cancelledHe just never showed up to do the work but he cashed my check the very next day, 7/30/15, and took my money Sincerely, [redacted]

Initial Business Response /* (1000, 9, 2015/10/23) */
Per phone call with the business: "this issue has been resolved, the check has been sent and received by the complainant."

Complaint: [redacted]
I am rejecting this response because: I am rejecting the business response as follows,1. I never cancelled the contract.2. The contract, a copy is attached, does not state a penalty for cancelling, and I never cancelled the contract.3. I gave a deposit of $750, my check dated 7/29/15 is attached, in good faith that the work would be done. No work was done as the business never showed up to do the work. I made arrangements with the business for access to my house. I took paid time off to be available in my house. The business gave me excuses why no show like his truck needed repairs and to reschedule, and again he did not come to my house. This went on for several months being a no show for scheduled times.4. I want my $750 back for work not performed and the contract does not show any penalty for cancelling, and I never cancelled. He just never showed up to do the work but he cashed my check the very next day, 7/30/15, and took my money.
Sincerely,
[redacted]

Per phone call with the business: "the consumer cancelled the contract and per the contract we reserve the right to retain 30% of the total job price due to a customer breaking the contract. This consumer signed the contract and thus we have retained her deposit and will not be refunding her the...

original deposit made."