United Furniture Style, Inc.

Revdex.com:I understand the mattress was newMy issue was with the delivery methodThey used dirty trucks and the drivers offer to take away your old mattress for $40, which is probably how this all startedThe owner refused to admit this or talk to me about it, he just called me a liarI am sick of being harassed by him and his employeesThey have been calling my home and my cell phoneI was told if I do not drop this with you at the Revdex.com it will not end well for meI do not feel like finding out what this *** meant. I just want them to leave me and my family alone
Regards,
*** ***

Revdex.com:
I understand the mattress was newMy issue was with the delivery methodThey used dirty trucks and the drivers offer to take away your old mattress for $40, which is probably how this all startedThe owner refused to admit this or talk to me about it, he just called me a liarI am sick of being harassed by him and his employeesThey have been calling my home and my cell phoneI was told if I do not drop this with you at the Revdex.com it will not end well for meI do not feel like finding out what this *** meant. I just want them to leave me and my family alone
Regards,
*** ***

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Complaint: ***
The first bed frame broke on JANUARY 23,that was my daughters I thought I could fix it then two days later my sons bed frame broke the same way in the wee hours of the morning
I decide to call the store because it was strange that both bed frames broke the same way and the same part of the frameTwo days later JANUARY 25,I called the store January
28, I spoke to jimmy @ 11:amJimmy told me have to speak to ABE when I spoke to ABE about the issue of the two bed frame ABE said he will see if *** WILL cover it I told ABE give me the number to *** I will call this is the number he gave me *** this number is to *** CONSUMERS AFFAIRS I spoke with *** @ EX.***, *** said each
store have a marketing specialist and the furniture should be covered for a yearI called ABE back and told him what *** have told me for him to call herIn return ABE TOLD ME TO BRING THE RECEIPT in and he'll see what he can doTHIS was on January around 12;pmI went to the store on JANUARY 29,with my receipt and showed it to ABEABE said he will send his diver out on JANUARY 30, to pick up the bed framesI took that day off to be available for the pickup of the bed framesthe bed frames was picked up
Friday JANUARY 30,and was returned on February 6,the bed frame was glued together I took pictures before they was picked up and after they was returned two days later on FEBRUARY 8, IF PICTURES NEED TO BE PROVIDE I WILLALSO I HAD A CREDIT IN THE AMOUNT OF DOLLARS WITHCH I BROUGHT A NIGHTSTAND ON JANUARY
29,IN THE AMOUNT OF THAT WAS DELIVER THE SAME DAY THE BROKEN BED FRAMES WAS PICKED UPI NEVER TOLD ANYONE AT UNITED FURNITURE STYLE STORE THAT I HAVE A HEAVY SON OR DAUGHTER MY SON IS 6FT AND IS SLIM MY DAUGHTER IS 5FT AND IS AVERAGE I DO NOT HAVE OVER WEIGHT CHILDREN I WENT TO PURCHASE THE FURNITURE ON MARCH 28,IT WAS DELIVER ON APRIL 06,I WAS TOLD BUY *** THAT ALL OF THERE FURNITURE HAVE AN BAR CODE ON EACH ITEM THE FURNITUREI HAVE DO NOT HAVE A BAR CODE I WAS GIVEN INFORMATION ABOUT MY FURNITURE AFTER TELLING ABE WHAT I FOUND OUT ABOUT THE FURNITURE ABE SAID HE MADE A MISTAKE ABOUT MY BED ROOM SET THERE NOT ***IN TOTAL I BROUGHT THREE BEDROOM SETS AND A KITCHEN SET AND ONE QUEEN BED,ONE FULL BED
I HAVE ALL MY RECEIPTS AND PICTURES
Regards,
*** ***

To whom it may concern, I am writing you in reference to complain ID *** In the complaint against our company *** *** claims that the mattress she purchased from our store in 08/10/and was delivered to her home on 08/22/had bed bugsWe only sell brand
new mattress, only heard of this matter from *** *** in the middle of October were approximately two month has passed since the purchase when *** *** brought this matter to our attention we offered to send to her home an expert representative from the manufacture that build the mattress in which she refused, *** *** had at her disposal venues where report from expert can prove that the bedbug originated in the mattress she chose not to, I have no doubt in my mind had the police been contacted and a report was written that it would show that the mattress is not the cause of here issue since bed bug don’t wait around for two moth before they spread.We sell hundreds of mattress a year that are build by the same manufacturer, this is a reputed manufactory that been around for many years (***).*** *** claimed that she got rid of the mattress without informing us about where and how she disposed of itWe cannot be held responsible for bed bug issue, since a period of time has lapsed. Our company pride itself on customer satisfaction unfortunately this is not a case where we can satisfied a customer for an issue that may had originated in customers home. *** *** had attempted to dispute the charges when she couldn’t get a refund for the whole amount she wrote to the Revdex.comSincerely Yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The business 1st requested that I bring in original sales reciept to the new location last year during that visit the manager asked me to text him pictures of the damage. The head board was picked up. I waited a few weeks before I called back and the manager told me the manufactor refused to repair or replace head board and he would repair it and requested I call him after the holidays.  I have never gotten the headboard back after any repairs
[redacted]

From: [redacted] <[redacted].com>Date: Wed, Apr 22, 2015 at 7:08 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] I called the Revdex.com due to the fact I haven't heard anything from my last response. I was told My case is no longer being handled by [redacted], I spoke to [redacted] she said she was taking [redacted] case. I wanted to find out want was going on with this issues I have with united furniture styles . After doing my research I notice at the store the bedroom set was not the one they delivered to my house
I purchased Three (3) bedroom sets and a kitchen set. a couple of days later I went back and purchased two (2) mattress one full and one Queen
ALL three (3) bedroom set was made by [redacted], the two (2) full size bedroom set are not what I originally what I asked for and picked out at the store my daughter came with a list of bedroom set that she wanted the first was [redacted] second was [redacted]. On the show floor Jimmy the sales man showed us the [redacted] NOT [redacted]. [redacted] IS NOT BY [redacted].HERE'S THE PICTURE OF THE FURNITURE BEFORE IT WAS PICKED UP

Hello there, I am responding about the complaint.
The customer came to the store one year after she purchased the 2 bedroom sets. She was complaining about the rails being bent and broken.  We told her we would fix the situation, we sent the drivers to her home to pick them up....

We fixed the rails and sent them back to her completely fixed.
After that, the customer never contacted us. The rails were replaced as requested. The customer bought the bed for her son who is heavyset, we told her that you need extra support for the weight. We suggested many solutions to the problem. The manufacturers warranty covers damages up to 6 months, although it had been over a year we decided to help the customer with the repairs. After 6 months there is no requirement for any service, we helped her anyway and she still continues to persist the service is not up to par. We would be happy to fix the bed one final time, but the customer must install the extra support. After this final service, United Furniture can not be help responsible for any future damages to the bed. We hope we can remedy the situation as best as possible, we value our customers to the highest regard.

In response to your correspondence, I a knowledge that the customer called and we went to take a look at the mattress and sent a complaint to the manufracturer and we are waiting for the manufacturer to send us the warranty for the mattress. It is important to note that the coverage/warranty that...

covers this mattress is from the manufacturer not from the furniture store which was discussed and explained to the customer at the time of purchase/sale.I also read in the letter that the value or cost of the mattress is $800.00 which is not true. the cost of the mattress is $399.00 according the sale prize negotiated.In respect and regard of sale terms and conditions we are fully committed for our customer satisfaction. we sincerely thank you any efforts you doing in matter of solving this situationsincerely yours.united furniture style

United Furniture Style
[redacted]
Springfield, PA [redacted]
###-###-####
United Furniture Style is writing this letter regarding the complain with our customer that had purchased furniture from us on June 4th....

2014
After June 4th. 2014, which was the purchased date, the customer  never came to our store  to make any complain about his furniture up until about 3 weeks ago, the customer came in the first time and made a complain about his broken Headboard. We promised him to fix it which we did with no issues.
About a week later after we fixed the Headboard for him, he came back and complained again that the Headboard broke and that we have to fix it for him, even though, we don’t give warranty from us (only factory warranty), we promised to fix it for him again. We received the new Headboard and called the customer to schedule delivery for him, most important the customer never complained about other furniture like the living or dining room. And the problem was not the quality of the Headboard, the problem was the heavy weight of the customer which can be estimated around 400 Lbs, which can easily break any bed. We offered him a solution that he would have to put more support in his bed or anything similar to Platform Beds that
usually can hold better as a frame. 
We received the new Headboard and called the customer to schedule delivery for him, customer was never home, we did more than 4 attempts to deliver the Headboard but no one was there. We still have the Headboard at our warehouse waiting for customer to call us.
If you have any question or concern, please do not hesitate to contact us at any time.
Sincerely, 
Abe

[redacted] Yes thank you, it just got resolve this week. I had to purchase a new mattress and provide them with another $150. Not happy about that but at least I have a mattress that's not syncing. Thank you for your help

To whom it may concern, I am writing you in reference to complain ID [redacted] In the complaint against our company [redacted] claims that the mattress she purchased from our store in 08/10/2015 and was delivered to her home on 08/22/2015 had bed bugs. We only sell brand...

new mattress, only heard of this matter from [redacted] in the middle of October were approximately two month has passed since the purchase when [redacted] brought this matter to our attention we offered to send to her home an expert representative from the manufacture that build the mattress in which she refused, [redacted] had at her disposal venues where report from expert can prove that the bedbug originated in the mattress she chose not to, I have no doubt in my mind had the police been contacted and a report was written that it would show that the mattress is not the cause of here issue since bed bug don’t wait around for two moth before they spread.We sell hundreds of mattress a year that are build by the same manufacturer, this is a reputed manufactory that been around for many years ([redacted]).[redacted] claimed that she got rid of the mattress without informing us about where and how she disposed of it. We  cannot be held responsible for bed bug issue, since a period of time has lapsed. Our company pride itself on customer satisfaction unfortunately this is not a case where we can satisfied a customer for an issue that may had originated in customers home. [redacted] had attempted to dispute the charges when she couldn’t get a refund for the whole amount she wrote to the Revdex.com.Sincerely Yours,

Review: I purchased two Bistro sets consisting of one table and two chairs each on November 9,2013 . The reason for purchasing two was that I wanted three chairs which I was told you would have to purchase an entire set, that they do not sell chairs separately. I asked if I could confirm that with the owner I was told he was on vacation. We assembled them the following evening. My husband is a carpenter by trade, Within 48 hours 1 chair became unusable the metal legs began to bend. We thought no big deal we didn't need that chair anyway.

Within the next 2.5 weeks proble** developed with two other chairs same thing the legs started bending on top of that the tables started wobbling if you place a cup of coffee or any liquid and someone puts their hands or elbows on the table the liquid spills.

We went back to the store on December 1st( within 30 days) with pictures that were taken of the chairs. we asked for a refund was told the only thing they would do is give us "parts"

I explained I have 2 defective sets why would I want parts???? I asked to talk to the owner was told he was on vacation.

Only myself who is 64 and my husband who is older than that live in the house and we both work full time.

Business

Response:

December, 23rd. 2013

Sir/Madam,

In reference of your letter dated December 20th, 2013. We are here to inform you that, on November the 9, **. [redacted] visited our furniture store and purchasing 2 set of table ( High counter table with matching high counter chairs)at the cost of $400.68 as shown on the attached receipt, the merchandise was available in stock in our warehouse therefore she decided that she will personally pick them and assemble them on her own instead of the store handling the merchandise. Few weeks later, she came back to the store and told us some parts of her chairs are falling apart that she wanted her full refund of her money . At that moment, I told her that I am going to order the damage part for her and fix the chair for her, at this moment in my store I have the parts even available. **. [redacted] did not want listen to me and all what she wanted is to get her money back. We had no problem doing that, but we explain to her for the second time verbally that according to our store policy any merchandise bought and ordered by customer cannot be returned else the customer will loose 35% of the total cost the merchandise because that merchandise cannot no longer be sold as new to another customer only option for the store is to sell the same merchandise on the floor as it is with 35% or even 50% when damage for less of the original price.

She will not agree and insisted to have her full money refunded.

**. [redacted], was informed by the time of her transaction which even printed on the left comer of her receipt that terms of sale is : ALL SALES TRANSACTION ARE FINAL. NO REFUND,OR CHARGE CARD CREDIT WILL BE MADE ON PARTIAL PAYEMENT OR FULL PAYEMENT ETC...

Sincerely.

Review: I went to go to pick up the set at the warehouse along with my brother in law. I was not shown the couches and they were not unwrapped to be able to assess any damage there could have been. I was told to sign on a page which had nothing but other signatures on it. I was not informed that the signature page was any kind of waiver or relinquishing of rights for the furniture. I was not given any official paperwork stating such policy and was not informed of it. The couches have several scratches on the leather and there is a nail sticking out of the back of one of them.Desired Settlement: I would like the scratched leather in the couches fixed and if that cannot be done I would like a partial refund to be able to fix the damage somehow. I paid over $1400 for this Ashley set and I didn't expect there to be damage and get the run around by the employees of the company.

Business

Response:

Revdex.com of Metro Washington DC and Eastern Pennsylvania 8/10/13

50 West North Street Bethlehem, PA 18018-5789

Dear Revdex.com:

We United Furniture Style, Received and understand the complaint that was assigned an ID of [redacted]. The customer put the items on layaway for 5 months, before paying the balance. When the balance was paid, the customer decided to change the order to pick up instead of delivery due to change of moving address. We told the customer if they pick up they will be fully responsible for any damage. The customer agreed, and was shown the items before the pick-up 7/5/13 in good condition. The customer was then given a receipt which has a brief policy where he signed and dated regarding the terms of sale. We received a call five days later from the customer complaining about several scratches on the leather that we all were unaware of at the time of pick-up. We called the company regarding the issue and the company doesn’t cover the problem, to resolve the problem we will be sending a specialist to give an estimate of how much it will cost the customer to fix the item that was purchased 2/24/2013. Due to our policy, We cannot give a partial refund. Therefore to give my customer full satisfaction, I will be sending a specialist to resolve my other parties complaint.

Sincerely,

United Furniture Style, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I was never told that signing paper work was accepting full responsibility for damage to the furniture in question. It was not explained that way and I never inspected furniture. The first time I looked at the couches was when I got them home. I pulled the cardboard and plastic wrap off the couch to find the flaws in the leather when they were at my house. The outright lies coming from this company are out right frustrating because I paid 1400 dollars for ripped couches. The delivery that was supposed to happen and was changed to pick up because the store wanted to increase the delivery price by an additional 100 to deliver the items.

Regards,

Review: On 9/29/13, my fianc and I visited United Furniture Style. We were approached by a sales woman ([redacted]) as we were looking at a white table w/ an oak top. She asked if we were interested in the table. We told her we liked the style but not the color. We were either looking for all white or white and grey. She told us that they had one in the catalog they was in the right color style . She showed it to us and it appeared to be a grey marbled top table with white legs , four white chairs with grey seats and a white bench with grey seat. It appeared to be exactly what we wanted. She told us that price was $899. We asked her if they could go any lower on the price. She came back with $825 with shipping, delivery and taxes. Today (10/5/13), the table was delivered. When the delivery men showed up, my fianc asked them if he could see the table color before they brought the furniture in. They said they couldnt open the table until they brought it into the house. Once they got it in and started to set it up, my fianc immediately notice that the seats and table top were brown, not grey. He asked them to take it back, it was not what we ordered. They ignored him, mumbled curse words and continued to set up the table set. Once they were done, my fianc was able to retrieve me to look over the table to ensure that he wasnt overreacting and that this was indeed the wrong color. I immediately noticed that it was the wrong color. One delivery man called the store and had the manager (either [redacted] or [redacted]) on the phone to talk to us. Before we could even get a complete sentence out to him, he was yelling that he does not take back furniture. We tried talking to him but he would not listen. He just kept repeating there are no returns. I asked [redacted] and she said that she agreed that the furniture looks grey in the catalog. The manager quickly got back on the phone and started to again yell that there are No Returns. I told him that we are not accepting the order and would not sign for the delivery. He asked me to put the delivery men on the phone. Before I did I asked him if he was going to instruct them to leave the furniture and refuse to take it back and his answer was, Yes I am! Once they phone was hung up, my fianc and I tried to reason with the delivery men. They said that there was nothing that they could do and that they would be fired if they took it back. We said, but we are refusing the delivery so, please take it with you. They refused and started to leave. The one who was mumbling and cursing decided to start cursing out loud as he left all while my fianc was asking them to remove the furniture and that we were not accepting the delivery. The delivery man then threatened my fiance, stating that he was about to lose his cool. To avoid any other conflict, we asked them to leave our property. The one delivery man started to walk towards us, yelling and scaring our 6 year old son. And I dont mind telling you that I am also shaken by this experience. They finally left after I bagged them to go. I walked them to their truck, begging them to stop screaming at my fianc. Finally, they left and I was able to calm my son down a bit. We are all still a bit on edge. And we have never signed for or accepted this delivery of this product!Desired Settlement: We would like the furniture to be picked up and taken back to the warehouse and a full refund in the amount of $850. We would also like an apology for the behavior of the manager who was screaming at us on the phone and from the delivery men for scaring us and acting in a threatening manner. I am still shaking, my son is scared that the big men are going to come back and [redacted] is incredibly stressed and disappointed with the way we were treated and that we have a product that we did not order.

Business

Response:

12-13-2013

Dear Sir/Madam,

Following my telephone conversation with [redacted], we are here to inform you that on September 29th, 2013 [redacted] visited our furniture store and purchased a dining table with 4 side chairs and a bench, from Ashley dining catalog for the cost of $825.00, at that moment we indicated-to him that any merchandise that a customer choose from a catalog means: SPECIAL ORDER which states on our official receipt that all special order from the catalog with the choice of the customer will not be cancelled, exchange or refunded or once are the order has been processed.

Also, we will like to indicate to you that at the time **. [redacted] made his decision for his order he came alone, he told us that he want it and he is fully responsible for his order and that he read the terms of sale. We processed and submitted his order after all paper work were signed by him.

When we received his order from the factory in our warehouse on October 1st, we called him to inform him about the reception of his merchandise and schedule for the merchandise to delivered his house, and told us to deliver the table on October 5th, 2013.

On October 5th, when the delivery men arrived at [redacted] house, they opened and set up his dining table with the chair and his bench, he was satisfied with everything and signed delivery split. Later that day he called our office and told us that his wife does not like that table I reminded him about the terms of sale and told him that I sending the delivery man with the original receipt he sign on which the term of sale he read and agreed before he signed. When my drivers arrived to his house to show him the receipt for him to compare with the merchandise received, he started screaming at them cursing to repack and take that table back to the store they tried to explain to explain to him to call the store and talk to the management he refused to admit he choice and just wanted the drivers to pack the merchandise back and bring it to the store meanwhile the delivery men called me that his angry cursing at the them until the neighbors witness the scene on the parking lot were my drivers were humiliated front of the neighborhood. I was on the phone could hear him haling at them to leave his premises simply because they did want to take the I would like to tell you that my drivers never curse or fight **. [redacted] rather he was trying to fight them for refusing to take the merchandise they delivered to his house, even when they called me from his house that **. [redacted] would not let them out until the table is taking

table back . I had no verbal complaint or written complaint reported to us about the merchandise from **. [redacted]. As the matter of fact, the merchandise is still in used in **. [redacted] house since that date.

We are also attaching copies of all receipts made on the day of the transaction on which he signed and dated, which also clarifies the sale and terms and condition before his order was processed and sent to the factory and that of our policy on which it state all sales are final no cancellation or refund on special order, mentioned in the letter.

Hoping that these evidence will help in the resolution of this matter, we will highly appreciate your cooperation about this matter.

Your sincerely