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United Furniture Warehouse

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United Furniture Warehouse Reviews (8)

Complaint: [redacted] I am rejecting this response because: As the warranty quoted by the responding employee of UFW states " [redacted] ***" (the same warranty terms apply to UWF) "will cover up to the purchase price of the item, not its original value". There was absolutely no damage at the time of purchase and none described in the invoice, which I am sure UFW is well aware of. I demand my full purchase price returned ($1,700.00), which includes the so-called warranty and delivery, so that I may take my business elsewhere - I do not wish to give this company with questionable business practices and inferior quality products any more of my business.If it is true that UFW can not repair the damage to my sectional (which all parties involved already agree are covered under the warranty), and they refuse to replace it with a floor model of comparable quality, size and materials then the above monetary compensation is the least I find acceptable. [redacted] Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Contact Name and Title: [redacted] Store Mana Contact Phone: 403- [redacted] Contact Email: [redacted] On the day the consumer was in the store the issue was not brought to managers attention regarding the priceThe manager on duty would have honored the price for the customer and is willing to still honor the price for the customerWe regret the salesperson did not inform the manager of this issue we have addressed this policy of honoring price guarantees with all sales staff Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the prompt response, sorry it wasn't brought to the managers attention when it happened ! Thank you for honoring the price and I will be in to buy it over the weekend ! Thank You Item details - tag code [redacted]

Customer purchased a living room set (AS IS Floor model) on Sales Order Invoice [redacted] in May 2012, with an extended warranty ALLWAR-The extended warranty specifically states the following; PurchasesAll furniture purchases carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces), which will be noted on your invoice at the time of purchaseExtended warranties can also be purchased for items, but will exclude coverage of existing defectsThe Brick will only cover up to the purchase price of the item, not its original valueCustomer has been contacted by our management team, they have been provided with two options1) If they wish to keep the product AS IS, 400$ In Store Credit no more warrantyThis credit may be applied towards any items in store, the credit may not be applied towards any service (installation, extended warranty or delivery).2) They may use the full amount paid for the living room furniture, extended warranty being usedStore manager offered to provide great pricing for customer satisfaction [redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
We have transitioned to a new computer system in furniture service, and this call was inadvertantly put in a status where it was not visible in the systemWe will be creating a new record today and contacting the customer to arrange the return
visit
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I phone several times(to be exact), the response was always the same " I have filled your work order is in the system, you will receive a call within 5-days" so it is a lame excuse
Final Business Response /* (4000, 9, 2015/06/09) */
Part is being reordered, our customer service team is contacting the customer to adviseOnce the part has been received, customer will be contacted to confirm a repair appointment
Final Consumer Response /* (2000, 11, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree to the proposed resolution, ***

Initial Business Response /* (1000, 8, 2016/05/25) */
Customer has been contacted by our store management team, we have offered re-selection of full amount paid therefore product in their home would need to be returned as this is a re-selection under extended warranty program. Customer mentioned...

they no longer had the sofa.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/09) */
To Whom it May Concern
In response to case # [redacted]. I called United Furniture Warehouse 2 weeks after I bought sofa and told them I was returning it to them, they said they didn't want it. [redacted] I talked to manager and told him my husband had thrown sofa into trash, now they say for me to get what is owed me they want sofa back. They even sent "[redacted]" to document and take photos of sofa.
[redacted]

Customer purchased a living room set (AS IS Floor model) on Sales Order Invoice [redacted] in May 2012, with an extended warranty ALLWAR-9. The extended warranty specifically states the following; As-Is PurchasesAll as-is furniture purchases carry the same warranty as new merchandise with the...

exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces), which will be noted on your invoice at the time of purchase. Extended warranties can also be purchased for as-is items, but will exclude coverage of existing defects. The Brick will only cover up to the purchase price of the item, not its original value. Customer has been contacted by our management team, they have been provided with two options. 1) If they wish to keep the product AS IS, 400$ In Store Credit no more warranty. This credit may be applied towards any items in store, the credit may not be applied towards any service (installation, extended warranty or delivery).2) They may use the full amount paid for the living room furniture, extended warranty being used. Store manager offered to provide great pricing for customer satisfaction.  [redacted]

Complaint: [redacted]
I am rejecting this response because: As the warranty quoted by the responding employee of UFW states "[redacted]" (the same warranty terms apply to UWF) "will cover up to the purchase price of the item, not its original value". There was absolutely no damage at the time of purchase and none described in the invoice, which I am sure UFW is well aware of. I demand my full purchase price returned ($1,700.00), which includes the so-called warranty and delivery, so that I may take my business elsewhere - I do not wish to give this company with questionable business practices and inferior quality products any more of my business.If it is true that UFW can not repair the damage to my sectional (which all parties involved already agree are covered under the warranty), and they refuse to replace it with a floor model of comparable quality, size and materials then the above monetary compensation is the least I find acceptable.[redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/12) */
Contact Name and Title: [redacted] Store Mana
Contact Phone: 403-[redacted]
Contact Email: [redacted]
On the day the consumer was in the store the issue was not brought to managers attention regarding the price. The manager on...

duty would have honored the price for the customer and is willing to still honor the price for the customer. We regret the salesperson did not inform the manager of this issue we have addressed this policy of honoring price guarantees with all sales staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the prompt response, sorry it wasn't brought to the managers attention when it happened ! Thank you for honoring the price and I will be in to buy it over the weekend ! Thank You
Item details - tag code [redacted]

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Address: 16930 114 Ave, Edmonton, Alberta, Canada, T5M 3S2

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