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United Graphics Inc

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United Graphics Inc Reviews (3)

To whom it may concern, United Graphics received a complaint from *** *** that she was not happy with the backup on her digitally printed books. The count was for books. *** and I went back and forth with explanation and offers to satisfy her for what she felt was an
unsatisfactory product. Unfortunately an agreement was never met. United Graphics has decided to meet her request of reprinting books. United Graphics had gone above and beyond to ensure she will be satisfied with the final product by mailing her a proof and them mailing her a copy of the finished books before the balance of the job was complete. On April 25, 2016, *** approved the final printed and bound copy. The shipment will leave on time and arrive on or before Tuesday May 3, 2016. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. United Graphics did ship
the books to me on Friday, April 29, 2016.
Because the Revdex.com only allows calendar days after I received a response
from the company I filed a complaint against, I have to respond by Monday, May
2, 2016, unfortunately this does not allow enough time for me to go through the
books in this short amount of time to see if the product is satisfactory and
will not have the problems of the first shipment in December
I have quickly gone
through boxes out of boxes that were shipped. Eight of the boxes contained books
each. I have been able to go through
books. Out of books, of them had
the following defects - book had a page in the wrong place and another page
was backwards and upside down. A 2nd
book, had the Title page cut too short, a 3rd book the Title page
was missing. A 4th book had i
and ii showing at the top of Title page because if was cut incorrectly. A 5th book had the first two pages
in the book cut incorrectly and bound crooked.
Fortunately, I wasn’t
under any time constraints to receive a sellable product or this would have
been a long wait of four months to receive a satisfactory product from the printer
Upon the books arrival on
Friday, April 29, 2016, four cartons were damaged which included books. I contacted United Graphics and they agreed
to credit my account for $48.00. This
will be subtracted from what I owe on the balance of my bill
The business’ response is
satisfactory
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: *** *** Director of Op
Contact Phone: XXXXXXXXXX
Contact Email: ***@ugllc.net
We agree with our customer that there was an error in shipping the cartons via UPS Saturday delivery and that the cartons
delivered late on MondayTo rectify this situation we offered our customer a 5% credit off the sell price of the job ($1560.39) which came to and additional $off the total invoiceShipping two different shipments to the same location was totaled at $Our customer paid $for shipping and we rebated back $this left a $credit on his account$was deducted from his account and chargeable to the the customer due to the cost of the proof shipment exceeding the quoted $chargeTotal credit left on the customers account is $Total cost of shipping was $less $= $Customer paid $UG credited the difference to the customers accountWe feel this is fair resolution as the customer received their books even with a mistake in shippingWe also feel we gave a fair offer to cure the defect in shipping

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Address: 2916 Marshall Ave, Mattoon, Illinois, United States, 61938-4912

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