United Home Loan Services, Inc.

Tell us why here..MrC*** contacted United Home Loan Services earlier this summer for a loan. At that time, he did not qualify for a loan. Our loan officer, S*** C***, worked with him to get his credit score high enough for him to do a loan. Once the score was high enough
to do a loan, we let MrC*** know that he needed to get a sales contract for the home that he is purchasing. MrC*** was purchasing a home from his father and the father was giving a gift of equity for his down payment and also paying for his closing costs. When trying to close a loan with the borrower not investing any of their own funds, these type loans are difficult but can be done. We started the loan process and worked on MrC***’s file. Through the loan process, things came up that we were unaware of in the beginning such as divorce decree, child support issues, Tahoe payment that was not showing on the credit report. With this type of loan with a lower credit score and no borrower funds being invested into the property, the lender requires to see some reserves in the borrowers account. MrC*** showed us a bank statement with reserves but none of the money was his. The funds in the account were given to him by his parents. We have to source these funds since they were a gift. MrC*** did not want to provide bank statements from the gift donor tracing the gift funds (all cash deposits into a borrowers account has to be traced in order to be used in a mortgage transaction). Since he would not provide us this information, we had to re-structure this loan to make it work another way. This loan would have closed, but MrC*** chose not to close. Instead, he chose to go with another lender. Concerning filing a collection for the appraisal invoice, in the beginning MrC*** was told that would have to pay for an appraisal. When it came time to pay, MrC*** asked if it could be paid in the closing costs. A text was sent to MrC*** from S*** C***, the loan officer, stating that the owner would pay for the appraisal and it would be repaid from the closing costs and if the loan did not close MrC*** would have to pay back the appraisal fee. He also signed a form with this information giving us permission to charge his card for appraisal if loan did not close. When MrC*** walked away from the loan, S*** C*** informed him that we were going to collect payment for the appraisal to which he stated that he did not have the money. This confuses us, we have a signed letter from him stating that his mother gave him $1,to pay for the appraisal, which is only $515.00. MrC*** stated that he didn’t think that he should have to pay for the appraisal, which we informed him that if he did not pay for the appraisal that it could turn into a collection on his credit. MrC***’s card was charged and payment was received and no negative marks have been placed against his credit. Concerning MrC***’s loan documents, he requested these documents and they were sent to him business days by certified mail after he requested them. Concerning MrC***’s credit report, our credit reporting agency advises us not to give out credit reports. If MrC*** pays us for the credit report, we can release our copy to him in person with valid identification. If he does not want our copy, we can give him information to get a copy, but the invoice for the credit report would need to be paid first. ***Please note that S*** C*** is the loan officer in the complaint, not R*** D***. R*** D*** is S***’s teammate that called on MrC*** to offer an alternative solution when MrC*** wanted to go with another lender. We are confused as to why he was mentioned in this complaint. Here at United Home Loan Services DBA Carolina Choice Mortgage, we strive to do the best for every client. It is unfortunate that this one did not work out. We do not benefit from loans that do not close. We are truly sorry that MrC*** did not have a good experience with us

[redacted] Services Inc DBA Carolina Choice Mortgage is a 3rd party servicer for several companies that do lease to purchase, agreement for deed and regular mortgages.  We do not write the contract or make the agreements between client and customer. Our sole purpose is to collect the...

payments and make sure they are paid on time.  With that being said we did not make the agreement with Mr. [redacted] we are just hired to collect his payment and if late charge the fee that he agreed to in his contract. I have attached a copy of the agreement for deed and promissory note for Mr. [redacted] which clearly states that his payment is due on the 15th of the month and if it is not received by the 10th calendar day (the 24th)  then he will be charged a late fee of 75 dollars.  Please look at page 5 & 6 of the attached contract.  This contract does not say when the payment was mailed it states that when we receive the payment.  Mr. [redacted]'s payment is due on the 15th and we give the 10 day grace period so payments can be mailed and not counted late if mailed on the 15th. As Mr. [redacted] stated in his complaint he mailed his payment from GA on the 22nd which was a Friday. We did not receive this payment until the 26th.  If this payment was mailed on the 15th it would have been received before the 10th calendar day and he would not have been charged a late fee.