United Hospital System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.United Health Systems has costed my wife and I considerable time and distress We have spent countless hours on the phone both with UHS as well as bill collectors The error was on their part, and time has proven that their billing system is inadequate I feel strongly that UHS was aware of the issue, and fully expected patients to pay incorrect bills I feel we have been victimized by UHS and am it is likely others have been victimized as well I desire others to be warned of UHS's improper billing and collection tactics
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for providing us with the opportunity to respond to the concern filed with the Revdex.com. While it would always be our desire to investigate and respond to concerns directly with our customers, we understand that at times other organizations may become involved. We determined...

the concern reported was not directed at our organization and therefore, it was referred to the appropriate organization to handle at their discretion.Thank you for allowing us the opportunity to respond to this concern. Our goal is to assure that our customers receive high quality and appropriate services. We will continue to be available should the concern require further clarification.Sincerely,[redacted]

After reviewing the notes associated with date of service October 14, 2014 the following events occurred. -          Patient was told by our Extended Business Office (EBO) to disregard the statement that she received in error, by doing so this...

account was sent to our collection agency in error on June 15, 2015. -          Patient contacted the EBO on June 22, 2015 to inform them she was contacted by the collection agency, realizing the error the account was pulled from the agency.-          Patient contacted the EBO on September 29, 2015 to pay the balance of the account, when the payment was posted on September 30, 2015, $50.29 was posted on the October 14, 2014 and $22.41 was posted in the hospital system.-          On October 7, 2015 the patient’s account was returned to the collection agency for the balance of $22.41.-          The $22.41 was applied on this account on October 19, 2015 and the collection agency was notified and the account was closed with them.-          The patient was never reported to the credit bureau and will not negatively affect the patient’s credit score. I do want to mention that during this time the EOB was experiencing some difficulty with the statements, those issues have been resolved and any future statements should be received in a timely basis.  We continue to work with our EBO to make the patient experience a pleasant one and welcome any feedback to improve our processes. Please let me know if I can provide any other information. Regards,[redacted]Manager, Physicians BillingUnited Hospital System[redacted]
[redacted]

Review: United Healthcare System sent a bill to collections that had been paid. This is the second time they have done so, employees of hospital even openly admit to problem. My credit score can be impacted by billing errors on their part. We have called repeatedly, wasting our time, only to be told to check back in 10-14 days.Desired Settlement: Desire any inaccurate information on credit report removed, as well as complaint filed with Revdex.com to warn future customers of highly incompetent billing department

Business

Response:

After reviewing the notes associated with date of service October 14, 2014 the following events occurred. - Patient was told by our Extended Business Office (EBO) to disregard the statement that she received in error, by doing so this account was sent to our collection agency in error on June 15, 2015. - Patient contacted the EBO on June 22, 2015 to inform them she was contacted by the collection agency, realizing the error the account was pulled from the agency.- Patient contacted the EBO on September 29, 2015 to pay the balance of the account, when the payment was posted on September 30, 2015, $50.29 was posted on the October 14, 2014 and $22.41 was posted in the hospital system.- On October 7, 2015 the patient’s account was returned to the collection agency for the balance of $22.41.- The $22.41 was applied on this account on October 19, 2015 and the collection agency was notified and the account was closed with them.- The patient was never reported to the credit bureau and will not negatively affect the patient’s credit score. I do want to mention that during this time the EOB was experiencing some difficulty with the statements, those issues have been resolved and any future statements should be received in a timely basis. We continue to work with our EBO to make the patient experience a pleasant one and welcome any feedback to improve our processes. Please let me know if I can provide any other information. Regards,[redacted]Manager, Physicians BillingUnited Hospital System[redacted]

Consumer

Response: