After reviewing the notes associated with date of service October 14, the following events occurred- Patient was told by our Extended Business Office (EBO) to disregard the statement that she received in error, by doing so this account was sent to our collection agency in error on June 15, - Patient contacted the EBO on June 22, to inform them she was contacted by the collection agency, realizing the error the account was pulled from the agency.- Patient contacted the EBO on September 29, to pay the balance of the account, when the payment was posted on September 30, 2015, $was posted on the October 14, and $was posted in the hospital system.- On October 7, the patient’s account was returned to the collection agency for the balance of $22.41.- The $was applied on this account on October 19, and the collection agency was notified and the account was closed with them.- The patient was never reported to the credit bureau and will not negatively affect the patient’s credit scoreI do want to mention that during this time the EOB was experiencing some difficulty with the statements, those issues have been resolved and any future statements should be received in a timely basis We continue to work with our EBO to make the patient experience a pleasant one and welcome any feedback to improve our processesPlease let me know if I can provide any other informationRegards, [redacted] Manager, Physicians BillingUnited Hospital System [redacted]
After reviewing the notes associated with date of service October 14, the following events occurred- Patient was told by our Extended Business Office (EBO) to disregard the statement that she received in error, by doing so this account was sent to our collection agency in error on June 15, - Patient contacted the EBO on June 22, to inform them she was contacted by the collection agency, realizing the error the account was pulled from the agency.- Patient contacted the EBO on September 29, to pay the balance of the account, when the payment was posted on September 30, 2015, $was posted on the October 14, and $was posted in the hospital system.- On October 7, the patient’s account was returned to the collection agency for the balance of $22.41.- The $was applied on this account on October 19, and the collection agency was notified and the account was closed with them.- The patient was never reported to the credit bureau and will not negatively affect the patient’s credit scoreI do want to mention that during this time the EOB was experiencing some difficulty with the statements, those issues have been resolved and any future statements should be received in a timely basis We continue to work with our EBO to make the patient experience a pleasant one and welcome any feedback to improve our processesPlease let me know if I can provide any other informationRegards, [redacted] Manager, Physicians BillingUnited Hospital System [redacted]