United Hotel Liquidators

This is a response to the complaint (12097562) that was submitted on 4/11/2017, we have been in constant communication with the Choi Family (owners of Quality Inn, Palm Springs California)Yes, the invoice was for one hundred and thirty 42" Lg TVs, there is a balance owed of TVs, communication on both sides have been made for a pending pick up date of approximately 10-televisionsIn the month of April, we have been told on two separate occasions that a representative will be picking up the TVs in our warehouse located in Ontario, California, in which both dates were unsuccessful due to no showUnited Hotel Liquidators in willing to deliver all remaining televisions owed at a near future dateOver the past years, United Hotel Liquidators and the owners of Quality Inn, Palm Spring California have grown a very healthy business relationship and hope to resolve this situation shortly and continued to do business togetherAny questions or concerns please feel free to contact me here at the office ###-###-####.Thank you

I am rejecting this response because: We have received some additional TVs, but not all of them TVs of the that were delivered a not functioning Robert Rodriguez is aware of this The balance owed to us is $and he is giving us the run around, as usualIt has been explained very clearly to him that all we want is our balance but it seems clear he is unwilling or unable to produce what has been promised We even had him sign an additional agreement with a deadline that has come and gone

United Hotel Liquidators [redacted] CA, [redacted] Office: ###-###-#### Complaint Resolution This is in response to the complaint that was submitted by [redacted] ***The counts that [redacted] stated he received is accurate, and it was understood we owed him mattressesUnited Hotel Liquidators gave [redacted] a refund of $for the delay and inconvenienceWe have been in constant contact with [redacted] and he agreed to take the mattresses that we will be receiving in shortlyHe stated he is willing to take those, and with that we will be in immediate contact with [redacted] to resolve this matter Any questions or concerns please feel free to contact me here at the office ###-###-####Thank You

United Hotel Liquidators NVintage Ave, Ontario CA, Office: ###-###-#### Complaint Resolution This is a response to the complaint (12097562) that was submittedAs far as the TVs that were stated to “not be functioning,” United Hotel Liquidators picked up the TVs and issued a five hundred-dollar refund towards balanceThe TVs that were picked up are in working conditionThe holiday Inn was unable to figure out programming on their endWe thoroughly explained once the TVs are sold and delivered, we will issue the remaining balance of refundWe also mentioned James Choi is not welcomed back to our warehouse due to the verbal out lash he had, which caused customers to leave and loss of potential revenueWe have been and will continue to only work through [redacted] Any questions or concerns please feel free to contact me here at the office ###-###-####Thank You

United Hotel Liquidators [redacted] CA, [redacted] Office: ###-###-#### Complaint Resolution             This is in response to the complaint that was submitted by [redacted]. The counts that [redacted] stated he received is accurate,...

and it was understood we owed him mattresses. United Hotel Liquidators gave [redacted] a refund of $500.00 for the delay and inconvenience. We have been in constant contact with [redacted] and he agreed to take the mattresses that we will be receiving in shortly. He stated he is willing to take those, and with that we will be in immediate contact with [redacted] to resolve this matter.   Any questions or concerns please feel free to contact me here at the office ###-###-####. Thank You.

I am rejecting this response because:
We have received some additional TVs, but not all of them.  17 TVs of the 40 that were delivered a not functioning.  Robert Rodriguez is aware of this.  The balance owed to us is $3016.84 and he is giving us the run around, as usual. It has been explained very clearly to him that all we want is our balance but it seems clear he is unwilling or unable to produce what has been promised.  We even had him sign an additional agreement with a deadline that has come and gone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Yes I did speak to [redacted] their Office Assistant via email and by phone. She sent me pictures of queen mattress sets they have which are serta, the orignal mattress sets I had bought were beauty rest, but I am willing to accept those if they are in the same condition shown in the pictures [redacted] had emailed me. I am expecting the remaining 60 queen mattress sets by delivery by the end of next week or else we will have an issue again. Below I have attached a picture of the response I sent to [redacted] via email on Wednesday August 16, 2017. [redacted]Inboxx[redacted]Aug 15 (2 days ago)Hello [redacted], We spoke earlier regarding the queens you will be accepting, at...[redacted] <[redacted][email protected]>Aug 16 (1 day ago)to [redacted]Great if the mattress sets all look exactly like whats shown in the picture and in great condition I will gladly accept them. I think you mean't 8/17 Thursday instead of 8/15 which was a Tuesday. I would like to know all updates please email me and call me as soon as their is an update. I look forward to speaking with you soon. And I will  be waiting for the delivery of my remaining 60 queen matress sets next week. Thank You, [redacted] ###-###-####

This is a response to the complaint (12097562) that was submitted on 4/11/2017, we have been in constant communication with the Choi Family (owners of Quality Inn, Palm Springs California). Yes, the invoice was for one hundred and thirty 42" Lg TVs, there is a balance owed of 28 TVs, communication...

on both sides have been made for a pending pick up date of approximately 10-15 televisions. In the month of April, we have been told on two separate occasions that a representative will be picking up the TVs in our warehouse located in Ontario, California, in which both dates were unsuccessful due to no show. United Hotel Liquidators in willing to deliver all remaining televisions owed at a near future date. Over the past 5 years, United Hotel Liquidators and the owners of Quality Inn, Palm Spring California have grown a very healthy business relationship and hope to resolve this situation shortly and continued to do business together. Any questions or concerns please feel free to contact me here at the office ###-###-####.Thank you.

We did receive the second letter from [redacted]. We have sent out this email today and have spoke with [redacted] via cell phone (8/15). We do have his replacement mattresses that he is willing to accept, he is just waiting on a concrete date, His delivery will most likely be by the end of next week. We are working hard on getting [redacted] what he needs in order to resolve this issue.  Thank You

United Hotel Liquidators 888 N. Vintage Ave, Ontario CA, 91764 Office: ###-###-#### Complaint Resolution             This is a response to the complaint (12097562) that was submitted. As far as the 17 TVs that were stated to “not be functioning,” United Hotel Liquidators picked up the TVs and issued a five hundred-dollar refund towards balance. The TVs that were picked up are in working condition. The holiday Inn was unable to figure out programming on their end. We thoroughly explained once the TVs are sold and delivered, we will issue the remaining balance of refund. We also mentioned James Choi is not welcomed back to our warehouse due to the verbal out lash he had, which caused customers to leave and loss of potential revenue. We have been and will continue to only work through [redacted].   Any questions or concerns please feel free to contact me here at the office ###-###-####. Thank You.