United Legal Group

Please run from this company as fast as you can! I've never in my entire life dealt with people with such low morals. We hired this company and they would call up our customers and threaten them. After we found out the way they communicate we decided to cancel our agreement. They then started to threaten us, especially Jacob King. He said he will not pay us over 20k of monies he has already collected and if we go after him he will go after us for more penalties. He also told me he based off of the customer I have sent to collections he can tell that I'm working with criminals and breaking the law. He basically told me I need to go away for he will report me to the authorities. I literally can't make this up! I'm in the medical industry and all my clients are, doctors, Surgery centers and hospitals. These people are criminals and have zero respect for other people. I'm sick to my stomach after speaking with these people. Please do not ever use this company.

I verbally instructed Sean Brown of United Legal Group on 16 April 2020 to cease and desist calling my phone to collect a debt from a party I am not involved with.

Today, he called again and left a message on my phone.

Obviously, following legal processes for debt collection is not his priority since he is still calling.

To Whom It May Concern, United Legal Group and Credit Collection Bureau share your same concerns and value the Revdex.com platform to answer any questions or concerns regarding our practice The complainant requested our services in February Our company presented a single page service agreement detailing our services, rates and conditions The complainant signed the service agreement and placed accounts with our company for collections During the on-boarding process of new clients we encourage the complainant to carefully review each account placed for collections for clear and concise accuracy, as we are a credit bureau reporting company During the collection process we started to receive complaints from the debtors that they were receiving calls from the complainant in conjunction with our calling campaigns I spoke with complainant immediately and was told calls may have been made but not sure who or when I advised the complainant of that her actions would be a direct conflict with our services and she should cease and desist and further communication with the debtors and direct them to our office for a resolution of the debt The complaint acknowledged our request but failed to discontinue One particular account the complainant placed for collections in February resulted after four months of acquiring debtor location information we spoke with the debtor who produced proof of payment that was made prior to the complainant directly We confirmed with the complainant and she requested the account closed placed in error We advised any early cancellation of our services would result in fees due to cover expenses made prior to that account The clause was explained in writing and verbally to the complainant on multiple occasions As instructed by the complainant all accounts have been reported to the credit bureau reporting agencies and we continue to work the accounts as according to the Federal and State FDCPA PL 95- As for the complainant's request to be released from the service agreement The service agreement has clear and concise language to terminate the agreement We would encourage the complainant to seek legal advise and or call executive management to discuss the details Regards, [redacted] Operations Manager United Legal Group Credit Collection Bureau www.unitedlegalgroup.com Tel: 877- [redacted] ext [redacted] / [redacted] Style Definitions */

To Whom It May Concern, As we value our all our clients and the compliance of the Fair Credit Reporting Act we urge all are clients to carefully review all submitted accounts for accuracy prior to submitting to collections There is no discrepancy that the account in question paid prior to placement Although the knowledge of the payment was not discovered till collection efforts started As part of the client on-boarding process we review the single page service agreement that defines the cancellation of an account We would suggest the complainant to carefully review the agreement that engaged are services We welcome the complainant to call us direct to discuss an amicable solution Regards, [redacted] United Legal Group

To Whom It May Concern, United Legal Group and Credit Collection Bureau share your same... concerns and value the BBB platform to answer any questions or concerns regarding our practice. The complainant requested our services in February 2015. Our company presented a single page service agreement detailing our services, rates and conditions. The complainant signed the service agreement and placed accounts with our company for collections. During the on-boarding process of new clients we encourage the complainant to carefully review each account placed for collections for clear and concise accuracy, as we are a credit bureau reporting company. During the collection process we started to receive complaints from the debtors that they were receiving calls from the complainant in conjunction with our calling campaigns. I spoke with complainant immediately and was told calls may have been made but not sure who or when. I advised the complainant of that her actions would be a direct conflict with our services and she should cease and desist and further communication with the debtors and direct them to our office for a resolution of the debt. The complaint acknowledged our request but failed to discontinue. One particular account the complainant placed for collections in February 2015 resulted after four months of acquiring debtor location information we spoke with the debtor who produced proof of payment that was made prior to the complainant directly. We confirmed with the complainant and she requested the account closed placed in error. We advised any early cancellation of our services would result in fees due to cover expenses made prior to that account. The clause was explained in writing and verbally to the complainant on multiple occasions. As instructed by the complainant all accounts have been reported to the credit bureau reporting agencies and we continue to work the accounts as according to the Federal and State FDCPA PL 95-109. As for the complainant's request to be released from the service agreement. The service agreement has clear and concise language to terminate the agreement. We would encourage the complainant to seek legal advise and or call executive management to discuss the details. Regards, [redacted] Operations Manager United Legal Group Credit Collection Bureau www.unitedlegalgroup.com Tel: 877- [redacted] ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not placed ANY phone calls in order to collect accounts after they have been placed with United Legal Group. I returned one phone call after a check was produced that was dated 2011. The staff insisted that a payment was made on 6/29/when in fact the payment was made in 2011. The account was disputed by the involved party. I discussed the significant difficulties that I have experienced regarding hacking and mail theft that have required a significant amount of research in order to verify payments that have been made and to research billing statements that were likely sent by my staff and were reported as not received.I am concerned that United Legal Group may have encountered statements that were made by individuals they contacted due to the fact that I have not called to collect accounts after they have been placed with United Legal Group and I have no interest in continuing to call. The accounts were turned over to United Legal Group in order to assist with collections.United Legal Group responded that their company is continuing to attempt to collect the remaining accounts. The company needs to document that a photocopy of a check dated was received (and not an actual payment). I actually need assistance with collecting accounts due to the fact that I do not have current contact information or the involved parties do not respond
Regards,
*** ***, M.D

To Whom It
May Concern,
United Legal Group and Credit Collection Bureau share your same concerns and
value the Revdex.com platform to answer any questions or concerns regarding our
practice
The complainant requested our services in February 2015. Our company
presented a
single page service agreement detailing our services, rates
and conditions. The complainant signed the service agreement and placed
accounts with our company for collections
During the on-boarding process of new clients we encourage the complainant to
carefully review each account placed for collections for clear and concise
accuracy, as we are a credit bureau reporting company.
During the collection process we started to receive complaints from the debtors
that they were receiving calls from the complainant in conjunction with our
calling campaigns.
I spoke with complainant immediately and was told calls may have been made but
not sure who or when. I advised the complainant of that her actions would
be a direct conflict with our services and she should cease and desist and
further communication with the debtors and direct them to our office for a
resolution of the debt. The complaint acknowledged our request but failed
to discontinue.
One particular account the complainant placed for collections in February
resulted after four months of acquiring debtor location information we spoke
with the debtor who produced proof of payment that was made prior to the
complainant directly.
We confirmed with the complainant and she requested the account closed placed
in error. We advised any early cancellation of our services would result
in fees due to cover expenses made prior to that account. The clause was
explained in writing and verbally to the complainant on multiple
occasions.
As instructed by the complainant all accounts have been reported to the credit
bureau reporting agencies and we continue to work the accounts as according to
the Federal and State FDCPA PL 95-109.
As for the complainant's request to be released from the service
agreement. The service agreement has clear and concise language to
terminate the agreement. We would encourage the complainant to seek legal
advise and or call executive management to discuss the details
Regards,
[redacted]
Operations
Manager
United Legal
Group
Credit
Collection Bureau
www.unitedlegalgroup.com
Tel:
877-[redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not placed ANY phone calls in order to collect accounts after they have been placed with United Legal Group.  I returned one phone call after a check was produced that was dated 2011.  The staff insisted that a payment was made on 6/29/2015 when in fact the payment was made in 2011.  The account was disputed by the involved party.  I discussed the significant difficulties that I have experienced regarding hacking and mail theft that have required a significant amount of research in order to verify payments that have been made and to research billing statements that were likely sent by my staff and were reported as not received.
I am concerned that United Legal Group may have encountered false statements that were made by individuals they contacted due to the fact that I have not called to collect accounts after they have been placed with United Legal Group and I have no interest in continuing to call.  The accounts were turned over to United Legal Group in order to assist with collections.
United Legal Group responded that their company is continuing to attempt to collect the remaining accounts.  The company needs to document that a photocopy of a check dated 2011 was received (and not an actual payment).  I actually need assistance with collecting accounts due to the fact that I do not have current contact information or the involved parties do not respond.
Regards,
[redacted], M.D.

To Whom It May Concern, As we value our all our clients and the compliance of the Fair Credit Reporting Act we urge all are clients to carefully review all submitted accounts for accuracy prior to submitting to collections.  There is no discrepancy that the account in question paid prior to placement.  Although the knowledge of the payment was not discovered till collection efforts started.   As part of the client on-boarding process we review the single page service agreement that defines the cancellation of an account.  We would suggest the complainant to carefully review the agreement that engaged are services.  We welcome the complainant to call us direct to discuss an amicable solution.      Regards, [redacted] United Legal Group

To Whom It
May Concern,
United Legal Group and Credit Collection Bureau share your same...

concerns and
value the Revdex.com platform to answer any questions or concerns regarding our
practice.
The complainant requested our services in February 2015.  Our company
presented a single page service agreement detailing our services, rates
and conditions.  The complainant signed the service agreement and placed
accounts with our company for collections.    
During the on-boarding process of new clients we encourage the complainant to
carefully review each account placed for collections for clear and concise
accuracy,  as we are a credit bureau reporting company. 
During the collection process we started to receive complaints from the debtors
that they were receiving calls from the complainant in conjunction with our
calling campaigns. 
I spoke with complainant immediately and was told calls may have been made but
not sure who or when.  I advised the complainant of that her actions would
be a direct conflict with our services and she should cease and desist and
further communication with the debtors and direct them to our office for a
resolution of the debt.  The complaint acknowledged our request but failed
to discontinue.  
One particular account the complainant placed for collections in February 2015
resulted after four months of acquiring debtor location information we spoke
with the debtor who produced proof of payment that was made prior to the
complainant directly. 
We confirmed with the complainant and she requested the account closed placed
in error.  We advised any early cancellation of our services would result
in fees due to cover expenses made prior to that account.  The clause was
explained in writing and verbally to the complainant on multiple
occasions. 
As instructed by the complainant all accounts have been reported to the credit
bureau reporting agencies and we continue to work the accounts as according to
the Federal and State FDCPA PL 95-109. 
As for the complainant's request to be released from the service
agreement.  The service agreement has clear and concise language to
terminate the agreement.  We would encourage the complainant to seek legal
advise and or call executive management to discuss the details.   
        
Regards,
[redacted]
Operations
Manager
United Legal
Group
Credit
Collection Bureau
www.unitedlegalgroup.com
Tel:
877-[redacted] ext [redacted]

Review: United Legal Group agreed to attempt to collect accounts placed with them. The operations manager is convinced that I am calling to collect these accounts when I have not made any phone calls since the accounts were placed. The staff is also continues to insist that they collected a payment on 6/29/2015 when a check was produced as proof of payment that was dated 2011. I am not able to publicly discuss the accounts due to privacy issues.Desired Settlement: I would like United Legal Group to acknowledge that they did not collect the payment on 6/29/2015 and release me from the contract.

Business

Response: