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United Lifeline Reviews (1)

Review: Service was cancelled. Company refuses to issue refund.

After almost three years I cancelled service. Company charged to my credit card in advance a charge for the full month of July on July *. I am due a refund for half month charge. Company says contract does not give refund after 10 days in the month. I reviewed the contract and can find no such provision. On 8/** I emailed [redacted] stating I could not find such provision and requested refund and she has not replied. Prior contacts with [redacted].Desired Settlement: Credit card credit for 1/2 month charge.

Business

Response:

In response to the claim made by [redacted]:

[redacted] called our office on July **, 2014 to schedule an appt. to remove his Lifeline equipment. We scheduled an appt. for July **, 2014 to accommodate his schedule. [redacted] informed our office that he would not pay the balance of his bill. We explained to him our policy, "any notification before the [redacted] of the month will incur no charge for that current month, provided it is picked up or mailed back within that month, regardless of the date of that said month." [redacted] did not agree with our policy and became rude and threating. I called him myself the next day with the same result.

We are an outreach program that serves over 2000 senior citizens, handicapped persons as well victims of domestic violence in our community since 1983. With that in mind it is important to have policies and procedures in place.

It is our mission to serve our community and hope to continue doing so.

Thank you for the opportunity to respond.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did pay for service in advance for the entire month of July. Service was cancelled on July **. Company was not able to pick up equipment until the following week.

Credit to my credit card is due for 1/2 month - $17.00 - which company refuses to credit.

I have carefully reviewed my written contract and find no provision that company states is part of the contract regarding the [redacted] of the month.

The reason the contract was cancelled is as follows. I requested that I assume responsibility for equipment which would result in a lower monthly charge. The company stated that the only way this can be done is for me to cancel my service for 30 days with return to them of the equipment. I would then start a new service after 30 days with new equipment.

My service was cancelled at the request of the company. Yet they want to charge me for service they did not provide.

Therefore, a refund of the advance payment (1/2 month) is required.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This response does not make much sense.....none of the information stated by [redacted] is correct. No such policy exists.

As it seems [redacted] seems to be confusing us with perhaps another company, in any case, I feel this issue will not get resolved, unless I concede.

I will issue [redacted] a credit for $17.50.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: MEDICAL ALARMS

Address: PO Box 411, Woodbury, New York, United States, 11797

Web:

www.unitedlifeline.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with United Lifeline, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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