United Limousine & Charter

Hello [redacted] , First, I would like to offer an apology for any inconvenience you have sufferedI've searched our system by First and Last name, phone number and email address, your name doesn't appear in our system as a clientPlease provide a client number which can be located on the terms & conditions that were signed by you, then I call begin my reviewYou can also contact me via email at [redacted] or call me at 714-243-ext***I'm always here to assist our clients

Pursuant to the customers request, the $"excess cleanup" has been refunded We have changed our policy internally for the next time this happens that our drivers must get an "authorized signature from the client" and Photos must be taken as proof the next time customers "trash our vehicles."

Please note that the desired outcome you asked for was: "$per students for the hour lost of the hour Prom and the $tip wrongly accepted by the driverA total of $220." Please know that we (ULC) have refunded even more than this already to the customer, Ms [redacted] Please contact Ms [redacted] who is the customer who booked limo that day and signed the contract A check from ULC was sent directly to herand was more than even you asked for here in this complaint

Good Morning,I am writing to inform you that the ULC Limo company phoned and resolved the situation we had with their company and all is good.I would like to thank you for helping me able to speak with a representative with the company as I tried many times myself.If there are any other questions or if there is anything I need to do please contact me at [redacted] Thank you again, [redacted]

This complaint has been handled directly with the customer who booked this reservation with ULC who is [redacted] and [redacted] We have agreed that due to the time lost a refund was warranted due to the driver claiming she smelled alcohol on the kids breath In addition, the drivers has been terminated and her full tip for this run is being refunded to the customer We apologize for this inconvenience We had sent an email to the customer on May 23rd regarding this incident in regards to the refund but I guess it was not received on their side

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***: Sadly, you do not understand the importance of "Good" customer serviceAfter reading that you had reimbursed the [redacted] 's for the lost time at the Prom and for the tip the driver took, all that was desired was a simple "I am sorry" to me, because I too was your clientI paid $into that bus ride for my daughter to have a safe ride to the PromThe full pleasure of what that night was supposed to be can never be recovered for my daughterRest assured that I, as a customer, will NEVER call on ULC Limos for your servicesYou lost a future clientIf you care Regards, [redacted]