This letter is in response to the complaint you received against United Memorial Medical Center. I have reviewed the complaint and below I have provided my findings. Each time the patient comes to the facility, they are issued a new account number which begins with the letter V. If they have made...
arrangements on a particular account for a payment plan, they must notify us whenever they receive a new bill so that we can add it to the existing plan. I reviewed each and every account for the patient listed above. l could not find where any are with our collection agency. When the patient has services for radiology or emergency room care, they are also billed for the professional components of those services. Perhaps, this is where her issue lies for the collection agency. I have printed off statements, as requested in the complaint letter, and have mailed them to the patient. I have confirmed that all of her accounts too date are all set up with her payment arrangement. The only way a monthly amount due gets changed is at the request of the patient. That is what occurred here. As the patient called to have her accounts added to her existing payment plan, at one point she increased her plan from $50 to $75. I am hoping that the receipt of her statements and the fact that all accounts to date have been linked to her payment plan will resolve ber complaint. I am happy to speak with her at any time. Susan B., CAC Director, Patient Financial Services United Memorial Medical Center
This letter is in response to the complaint you received against United Memorial Medical Center. I have reviewed the complaint and below I have provided my findings. Each time the patient comes to the facility, they are issued a new account number which begins with the letter V. If they have made...
arrangements on a particular account for a payment plan, they must notify us whenever they receive a new bill so that we can add it to the existing plan. I reviewed each and every account for the patient listed above. I found that of her 10 accounts with us, only 3 had been set up under her existing payment plan. I have now added the other 7 Accounts to the plan. She has referenced 20 accounts in her letter. When the patient has services for radiology or emergency room care, they are also billed for the professional components of those services as well as any anesthesia professional services. I have printed off statements and have mailed them to the patient. I have confirmed that all of her accounts to date are all set up with her payment arrangement. I am hoping that the receipt of her statements and the fact that all accounts to date have been linked to her payment plan will resolve her complaint. I have contacted the patient and left her a voicemail to return my call so I can review what has been done with her. Sincerely, Susan B., CAC Director, Patient Financial Services United Memorial Medical Center
A message was received from the business stating that the issue was resolved with the consumer on 5/2/
This letter is in response to the complaint you received against United Memorial Medical Center. I have reviewed the complaint and below I have provided my findings. Each time the patient comes to the facility, they are issued a new account number which begins with the letter V. If they have made...
arrangements on a particular account for a payment plan, they must notify us whenever they receive a new bill so that we can add it to the existing plan. I reviewed each and every account for the patient listed above. l could not find where any are with our collection agency. When the patient has services for radiology or emergency room care, they are also billed for the professional components of those services. Perhaps, this is where her issue lies for the collection agency. I have printed off statements, as requested in the complaint letter, and have mailed them to the patient. I have confirmed that all of her accounts too date are all set up with her payment arrangement. The only way a monthly amount due gets changed is at the request of the patient. That is what occurred here. As the patient called to have her accounts added to her existing payment plan, at one point she increased her plan from $50 to $75. I am hoping that the receipt of her statements and the fact that all accounts to date have been linked to her payment plan will resolve ber complaint. I am happy to speak with her at any time. Susan B., CAC Director, Patient Financial Services United Memorial Medical Center
This letter is in response to the complaint you received against United Memorial Medical Center. I have reviewed the complaint and below I have provided my findings. Each time the patient comes to the facility, they are issued a new account number which begins with the letter V. If they have made...
arrangements on a particular account for a payment plan, they must notify us whenever they receive a new bill so that we can add it to the existing plan. I reviewed each and every account for the patient listed above. I found that of her 10 accounts with us, only 3 had been set up under her existing payment plan. I have now added the other 7 Accounts to the plan. She has referenced 20 accounts in her letter. When the patient has services for radiology or emergency room care, they are also billed for the professional components of those services as well as any anesthesia professional services. I have printed off statements and have mailed them to the patient. I have confirmed that all of her accounts to date are all set up with her payment arrangement. I am hoping that the receipt of her statements and the fact that all accounts to date have been linked to her payment plan will resolve her complaint. I have contacted the patient and left her a voicemail to return my call so I can review what has been done with her. Sincerely, Susan B., CAC Director, Patient Financial Services United Memorial Medical Center