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United Merchant Services, Inc.

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Reviews United Merchant Services, Inc.

United Merchant Services, Inc. Reviews (10)

Dear Mr*** * ***f, Please be informed that your account with United Merchant Services was opened on 12/11/This account was opened with an estimated annual volume of $150k and estimated average ticket size of $10-$On 12/24/a keyed in transaction for $2,was processedDue
to the transaction being with a foreign card, high value and keyed in, the transaction had to be reviewed by our Risk DepartmentPlease be aware that as stated on your contract this is a internal procedure where any transaction or transactions that maybe suspicious must be reviewedIn this case, the Risk Department will contact the merchant requesting documents and information about the transaction, depending on this information, the funds would be held or releasedThis transaction was placed on hold due to several factors and two options were provided option 1: we contact cardholder and issuing bank to have the transaction verified then release funds or option 2: issue refund which would first be debited from merchant’s bank then once we received confirmation that this was successful we would release the funds to the bank accountOption has been chosen and is currently being followed thruWe would like to apologize for any inconvenience that our internal procedures may have caused youPlease be aware that we are working to get this resolved for you as soon as possibleIf you have any questions, please contact us at ###-###-####

We have contacted the merchant and resolved all issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

,In response to your Revdex.com dispute, please be informed that we have reviewed your account and your time with us, as a courtesy we have waived the cancellation fees. Please submit the signed account closure request and we will close you account as soon as possible.We would like to thank you for your...

business with us. If you have any questions, please feel free to contact us at 1[redacted]

I am rejecting this response because:
I ask you to send the money back to him so he can wire the transfer the money to me but the transaction was in December we are almost in February and it can be forever before you let the money go throw now I don't want to work with your card any more I did everything you ask me for and you keeping the money for two month and you have no date when to be release I think with dead line In your behave it's a joke so you give your self the right to hold it more and more please send the fund back I ask over and over but you said no we will not send it back keeping 2000$ with you with no dead line it's not right. 
Regards,

The person who requested for termination of the contract back in November was not the account owner. The account owner was out of the country so we have denied the request at the time. The account owner is now back in state and we are currently working with the account owner to find a resolution....

For security reasons, we can only make adjustments to the account, including account closure, when requested by the guarantor/signer on the account.

Review: Venetian Linen has used United Merchant services as their credit card processing company. The business has moved locations on April 1, 2014 and no longer accepts credit cards from consumers. I reached out several times to the Retention Department of United Merchant Services to cancel the account but all I got was an email on 4/21/15 from Sue Henriquez requesting that I fill out a form that says I had to pay a cancellation fee. The e-mail had no phone number to contact the business and so I replied to the email twice on 4/21/15 and on 4/27/15 requesting to speak about waiving the fee. I got no response since. I researched the company online and found their contact number and so I called on 4/29/15. The agent said that no one was available right now to help me with this and that they'll contact me soon. I've been a loyal customer for 5+ years and I'm just requesting to cancel my merchant account with no cancellation fee.Desired Settlement: Please help me cancel my merchant account with United Merchant Services with no cancellation fees.

Business

Response:

,In response to your Revdex.com dispute, please be informed that we have reviewed your account and your time with us, as a courtesy we have waived the cancellation fees. Please submit the signed account closure request and we will close you account as soon as possible.We would like to thank you for your business with us. If you have any questions, please feel free to contact us at 1[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Around August 2012, the United Merchant salesman, [redacted] ###-###-####, received several business closing notification directly from me.

Then in October 2012, the business was closed and I called him to take the credit card machine. He told me to call

United Merchant to inform the account closing, which I did.

After this, the credit card machine was picked up and taken. I did exactly what the salesman told me to do, call United

Merchant directly, have the machine returned, and so therefore expected the account to be completely closed.

There were no transactions made after the machine was returned and the business closed. But service fees were automatically taken out of my account without any letters of notification from October 2012 till this current month August 2013.

However, last month I received a letter from the United Merchant collection department demanding payment.

I called your company to figure out the details.

I was told that the Service Closure Request Form was not sign.

However, I was NOT informed about this form existed from anyone of your numerous representatives.

Also, I returned the machine, yet I was told to pay for the rental fee of the machine.

However, I received a letter today which I have attached to this email. It states that I still have a past due payment from the collection department.

I tried to contact the salesman and manager, but I did not receive any call back or messages from them. I was only able to talk to a representative [redacted]. The manager is purposely avoiding my calls and messages. The manager and the company itself does not want to get involve in settling this dispute and continues to charge me fees I should not be paying.

I have been being charged every month even though there was no trans.

I know that your company wants me to pay the remaining fees and machine. If you were in my position, how would you like for me to continue. Please tell me what further steps you would like as soon as possible.Desired Settlement: I would like a refund of all the fees that I have paid including the collection fee and cancellation fee.

I also would like a sincere apology and a promise that they will change their unethical practice. THey seem to focus on Korean customer who can't complain in English. This is very unethical

Business

Response:

United Merchant Services, Inc. (UMSI) confirmed with its Sales Partner, Mr. [redacted], that Ms. [redacted] had contacted him for account closure in December of 2012. Mr. [redacted] advised her that she would be subject to cancellation fees due to unfulfilled contract term and asked her to contact UMSI headquarters. The contract between UMSI and Ms. [redacted] was executed September 12, 2011 with a 3 year term expiring September 12, 2014.

According to our customer service notes and phone call recordings, Ms. [redacted] called UMSI on December 10, 2012 to inquire about closing her account. UMSI has fluent Korean language speakers in every department in our headquarters and she was advised (in Korean) that the account would be subject to an early termination fee of $395.00 due to unfulfilled contract term, plus $300.00 for early termination of her concurrent equipment rental agreement. She was dissatisfied with this and claimed that her UMSI account needed to be closed due to her business closing, and she specified that the business was not being sold. Ms. [redacted] was informed that her case was referred to UMSI client retention/account closure specialist, [redacted], (who is also fluent in Korean) for further review. [redacted] called Ms. [redacted] the following day but Ms. [redacted] said she would have to call her back later since she was very busy at that moment. She never called back.

In July Ms. [redacted]’s bank account rejected UMS monthly fees and her account was sent to collection. She again claimed that her business had closed and she did not have the UMSI rental equipment, alleging that it had been picked up from her restaurant by the sales partner. The UMSI sales partner informed us that he did not pick up the terminal from the merchant location. As a courtesy UMSI negotiated a buy-out price for the missing equipment of $111.83 instead of charging $300.00 unreturned rental equipment fee outlined on the agreement.

Contrary to Ms. [redacted]’s claims, Chung Da Do never closed, and it is still owned and operated by her at the same location.

Ms. [redacted] has still not requested closure of her account in writing to UMSI as required by the contract, in the section labeled “Term & Termination”. “The original term of this Merchant Agreement shall commence with UMSI’s acceptance hereof (as evidenced by the execution of the Merchant Agreement by UMSI) (the “Effective Date”), and shall continue until either terminated by Merchant giving at least thirty days’ prior written notice to UMSI”. At this point, UMSI will accept her Revdex.com complaint as her written request to close the account.

UMSI does not agree to refund any fees collected, nor will we waive the outstanding fees owed.

Currently Ms. [redacted] still owes UMSI $395.00 for the early termination fee of the credit card processing agreement.

UMSI Management

Review: They got my wife to supposedly sign a contract for credit card processing services. I say supposedly because even after repeated requests by me they never got a copy of the contract in our hands. They did not give my wife a copy and they never followed up on my repeated requests for a copy. We already have a cc processing company who I am very happy with and are able to be reached 24 hours per day and respond quickly with technical and billing questions and concerns. This is very unlike United Merchant Services who have never done one thing I have asked them nor ever followed up on my inquiries. They left a cc processing machine, with my wife but I never was able to see what it was we were paying for. To this day we have never received a copy of the contract, and again they never left a copy for my wife. It is very easy to have someone sign something and then leave without giving a copy of what she signed and then go back to your office and change anything you want to regarding the contract. Again they did not leave my wife a copy nor have they ever sent me a copy after repeated requests. In actuality it was almost impossible to even talk with anyone who could help me during the time that I tried to get a copy of contract or even any information as to pricing etc. Seeing how this was going and after repeated attempts to resolve what I consider a small thing (receiving a copy of a contract supposedly signed) over a period of almost 2 months and after this company removed money from our checking account although we never used their service nor did they provide a service in any way, I sent the credit card processor back still in the box and without ever even opening anything, and also cancelled my checking account. They seemed to be upset that they no longer had free reign to my checking account and now want to charge over 800 dollars for installation fee. They never installed anything, but certainly would have taken this money had I left my account open.Desired Settlement: I have had money removed from my account but have never used their service nor have they provided one. I have sent their credit card processing machine back without ever removing it from the box. The only real contact I have ever had with this company has been the collections department. If they would have had one ounce of responsibility as a company to handle even the easiest of requests and had open communication with me I would have reluctantly used their service and cancelled with a company who is actually fantastic. I never liked the fact that they never left a copy of a contract supposedly signed by my wife but I certainly would have demanded to see said contract. I need for them to quit contacting me as I do not believe I owe them a dime more than they have already taken, and I do not want any more calls or threats about money owed for services not rendered and for all I know a fictitious amount since I never had anything like a contract in which I could review.

Business

Response:

UMS is responding to this complaint in spite of the fact that Mr. [redacted] was not a party to this contract. The account was set up as a sole proprietorship with Mrs. [redacted] as the only authorized person on the account. The UMS sales partner who originally submitted this credit card processing agreement dealt directly with Mrs. [redacted]. Along with the contract that Mrs. [redacted] signed, UMS received a copy of her driver’s license, massage license, and a voided check from her checking account. If Mrs. [redacted] will make a request for a copy of the contract or provide UMS a letter authorizing us to speak with Mr. [redacted] we will certainly honor that request.

On June 14, 2003 the sales partner contacted UMS headquarters and informed us that Mrs. [redacted] wished to close the account since Mr. [redacted] had previously set up the business with another credit card processing company. The sales partner explained to Mrs. [redacted] that the account would be subject to early termination fees. When the early termination fees were sent to collection, Mr. [redacted] called UMS headquarters on July 22, 2013 and complained that they never received a copy of the contract. It is standard practice for the sales partner to leave a copy of the contract with the merchant at the time of signing and UMS believes that practice was followed.

On August 13, 2013 Mr. [redacted] called the UMS collection department and cursed at the UMS representative. He claimed his wife did not sign a contract. Then he stated that his wife signed the contract by mistake. He used more foul language and stated if we continued collection efforts he would file a complaint against UMS.

UMS is owed two separate early contract cancellation fees - $395.00 for the bankcard processing contract and $300.00 for the equipment rental contract. Since Mrs. [redacted] did not process any credit card sales with UMS and the machine was returned in the original packaging, we will waive the $300.00 equipment fee and reduce the amount owed to $395.00.

Regards,

UMS Management

Consumer

Response:

Review: [redacted]

Again after repeated requests for a copy of a contract one was never given to us. Also the sales partner was named [redacted]. He passed himself off as an owner. If it is standard practice for a sales partner to give a copy of the contract I have a few questions about other standard practices for a sales partner. My wife asked that the credit card processor be placed in the front room of our business. [redacted] the sales partner who said he was an owner said that he would charge 100 dollars to do this. My wife felt that they should install the processor anywhere she wanted and for free but [redacted] insisted on 100 dollars. He then said he would wave that fee if my wife gave him 2 massages since she is a massage therapist. [redacted] said that after the 2 massages he would install the processor at no additional charge. During the massage [redacted] the sales partner/owner asked that my wife perform more than a massage or to be specific a sexual favor. My wife refused and as a result [redacted] never returned for the second massage and our credit card processor was never installed. My wife would be happy to take a lie detector test regarding this situation and if [redacted] would do the same as an act of good faith, and were to pass, I would pay even more than they are asking. My foul language is probably due to the knowledge of this situation and one I did not want to pursue but it seems I am becoming left with little choice. Our account went to collection based on an installation fee of our credit card processor, but when my wife would not perform a sexual favor for [redacted], the sales partner/owner he never returned and never installed the machine, which is why it was returned without ever being opened. Since UMS believes that it is common practice to give a copy of the contract when setting up an account, I wonder if [redacted]'s actions were also common practice for this company. Again my wife never received a copy of the contract and I was never given one after repeated requests. My wife and I will both be happy to take a lie detector tes t on everything stated above and would welcome the same from [redacted]. If he really is the owner as he stated than this company is worse than I thought. Nevertheless we welcome a day in court on this and would love to let a judge decide who is in fault concerning this transaction. I will not pay one dollar to this shady company unless all of this comes out in court and we are ordered to pay by a judge. As far as I am concerned [redacted] actually owes my wife 45 dollars for a massage. Unfortunately for [redacted] she does not perform sexual favors so like the contract we never got a copy of we also never had our credit card processor installed. This is a horrible company and we will accept nothing less than the dropping of this whole matter or our day in court. We will accept either scenario.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am [redacted] husband. As stated earlier I no longer would accept a copy of a contract from your company that was supposedly negotiated some 7 months ago. I pay the lease on the business and handle the monetary affairs. If you feel at this late date that you need confirmation of who I am or my status as the husband of [redacted], that is too bad. If you have felt that in the past you need some sort of confirmation or whatever else to deal with me but have not received it, again too bad. I have stated explicitly my stance concerning your so-called contract and the totally unprofessional activity of your sales partner/owner. We accept nothing less than dropping of this whole matter or a day in court with the purpose of exposing your company and the activities of your sales rep/owner. If criminal proceedings are warranted for your sales rep/owner for soliciting prostitution or any other criminal offense we would welcome this to be clarified in a court of law. I will not pay one dime to your company until ordered to do so by a judge and only then after he/she has heard exactly what type of low life company we were dealing with. I understand why you don't want to put this before a judge and I wouldn't either. I do not need a lawyer but have secured one in the event that you quit bluffing and blowing smoke and actually bring this to a court of law. Again I will not pay you a dime until a judge orders me to do so and has heard the truth concerning this transaction and your sales rep/owner Michael. We welcome the opportunity to see you in court.

Regards,

Business

Response:

To Revdex.com Administration:

Mrs. [redacted] was the only party to the agreement with UMSI.

Mr. [redacted] filed this complaint claiming he was acting on her behalf, but without providing any proof that Mrs. [redacted] authorized him to do so.

UMSI has made a good faith effort to address the concerns in the complaint and to negotiate a reasonable settlement, but Mr. [redacted] is unwilling to cooperate with any request made of him by UMSI.

UMSI is requesting that this complaint be closed unresolved.

Regards,

UMSI Management

Review: After a customer made charge of 2000$ for a birthday party my machine was shut down due to risk management issues

According to them and I have to wait till they get the money before they release is I said I understand that was almost a month after they get the money and they said we have the money and we won't release it to you till you get the bank info? I ask her is it my job to do so she said no but I'm in charge and till you do what I told you there is no money ??!!

I did go throw a lot to contact the person who made the purchase in japan as he is from there now they company don't operate in the hours that japan the card issuer bank is open and I was told by United merchant service that it is my problem that they don't have a 24hour line so United merchant service dose have the money and they won't give it to me or refund the money to the guy so he can send it to me throw wire transfer they even threaten me if I help him with a refund they will take it out of my bank since they have accuses to it ?Desired Settlement: I need to know it's ether they release the money or issue the refund but

Keeping the money for them under what right.

Business

Response:

Dear Mr. [redacted]f, Please be informed that your account with United Merchant Services was opened on 12/11/2014. This account was opened with an estimated annual volume of $150k and estimated average ticket size of $10-$100. On 12/24/2014 a keyed in transaction for $2,000.00 was processed. Due to the transaction being with a foreign card, high value and keyed in, the transaction had to be reviewed by our Risk Department. Please be aware that as stated on your contract this is a normal internal procedure where any transaction or transactions that maybe suspicious must be reviewed. In this case, the Risk Department will contact the merchant requesting documents and information about the transaction, depending on this information, the funds would be held or released. This transaction was placed on hold due to several factors and two options were provided option 1: we contact cardholder and issuing bank to have the transaction verified then release funds or option 2: issue refund which would first be debited from merchant’s bank then once we received confirmation that this was successful we would release the funds to the bank account. Option 1 has been chosen and is currently being followed thru. We would like to apologize for any inconvenience that our internal procedures may have caused you. Please be aware that we are working to get this resolved for you as soon as possible. If you have any questions, please contact us at ###-###-####

Consumer

Response:

I am rejecting this response because:

I ask you to send the money back to him so he can wire the transfer the money to me but the transaction was in December we are almost in February and it can be forever before you let the money go throw now I don't want to work with your card any more I did everything you ask me for and you keeping the money for two month and you have no date when to be release I think with dead line In your behave it's a joke so you give your self the right to hold it more and more please send the fund back I ask over and over but you said no we will not send it back keeping 2000$ with you with no dead line it's not right.

Regards,

Business

Response:

We have contacted the merchant and resolved all issues.

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Description: Credit Card Processing Service, Business Opportunity Companies

Address: 255 S State Rt 17 Ste 201, Hackensack, New Jersey, United States, 07601

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