United Mortgage Company of Idaho

Revdex.com:I Never Called Anyone Just Randomly Yelling Nor Calling About Guns Jaylyn Stated “ Why Is Everyone Actibinh Like I’m Pulling A Gun And Blaming Them Which Is A Figure Of Speech I Would Happily Allow The Revdex.com Acaess To The Recorded Call Subaru City Has PROVING I Never Stated Any Threats Of Guns Towed Anyone Of Thier StaffAnyhow II have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for responding to my issueI am still disappointed in the delay and the treatment from this dealershipI do know that the refund has to go to my bank first but they also had way of helping me get this resolved.THANK YOU
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I talked to *** last week to ask if they had my correct address because I had not gotten it yet, he said no and he'd update my address in their system and mail it out againI have not gotten itWhen was it mailed? They keep saying they mailed it but where is the proof that they actually did it? Like I told them I do not have a printerMailing it to me to sign and return should not be difficultI feel like I keep getting the runaround and I just want to get it signed and sent back to get it taken care of as soon as possible.
Regards,
*** ***

We did mail out the complimentary maintenance plan and we have never received it back. We did this at the customers request and we have verified the address. We are willing to activate the maintenance plan and send her confirmation which she can print off of her email if that is acceptable to her?...

We did email her a PDF copy so she could print it and send back which she has informed us she is not capable of doing so I am not sure what else we can do to try to complete this free maintenance for her. The fact that we emailed the plan to her shows we have tried and we are providing the plan to her so i'm not sure what the problem is. All she needs to do is print the document and sign it and mail it back us.

Please accept our apology for the delay. After I read your request, I checked our system to make sure your request had been completed. As of July, 21st, the information was partially processed. The remaining process has been completed and the check sent to your lending institution as...

required. They will apply all proceeds against your account to make sure the loan is completely satisfied. Any remaining funds should be refunded to you by the bank/Credit Union. The dealership can't refund you directly, it must go thru the bank/Credit Union.I was extremely disappointed to hear of the delays you encountered and I agree with you that they were unacceptable. I will review our internal process and meet with the employees involved with this transaction.I will be contacting you to discuss this situation. The delay was on our end and it should not have happened.[redacted]
General ManagerHonda City[redacted]

Jaylen contacted me on 3-22-2018, she was yelling profanities, talking about guns and completely out of control. I would be happy to discuss options to try to help her situation in a calm and respectful manner.

Revdex.com:I Never Called Anyone Just Randomly Yelling Nor Calling About...

Guns Jaylyn Stated “ Why Is Everyone Actibinh Like I’m Pulling A Gun And Blaming Them Which Is A Figure Of Speech I Would Happily Allow The Revdex.com Acaess To The Recorded Call Subaru City Has PROVING I Never Stated Any Threats Of Guns Towed Anyone Of Thier Staff. Anyhow II have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Subaru City is willing to split the cost of the repair 50/50 with Jaylin with the repairs performed in our service department.

Everything has been handled with this customer and she has her maintenance plan.Sincerely, [redacted]
General Manager - Subaru City - City Mitsubishi414-281-9100Fax: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: gladly accepted will I be ablento get an estimated amount or should I have the car brought in to the service dep. To be re diagnosed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]