United Movers Group

First of all, Ms [redacted] has listed a purchase price and disputed price, which is incorrect because she never moved with usSecondly, we informed Ms [redacted] that we cannot service the move for the price that she wants because we are an honest moving companyWe will not lie to our customers just to make a saleI would like to apologize if the client didn't receive a call backPatrick informed the client that he would call her back IF he could do the move for the request price, so apparently there was some type of miscommunicationWhen Ms [redacted] called us back and we informed her that we couldn't move her belongings for the requested price, she pulled up our Revdex.com page and demanded that we do it at the cost she was requesting or she would make a reviewWe believe this is extortion: Posting a complaint to get the move price you wantAgain, unfortunately, we cannot service her move at the price she wantsLastly, all of our phone calls are recorded and are available if you would like to review them

My son's name is Tyler [redacted] He moved from Wilmington, NC to Calera, Alabama

Client was issued a refund of $

Shannon,I'll have our Accounting Department look into your claim and get back with you directly.Thank you

Cristina,I am so sorry to hear about your moving experiencePlease send me your job number.Thank you

After reading the complaint, I have to say most of the information is falseYes, MsS [redacted] paid a deposit of $to have us move CF of her belongings from Columbus, OH to Beverly, NJ, with a pickup delivery window between June 10, and June 11, And yes, after the client gave us her inventory of pieces, she was given a Binding Moving Estimate of $2,Please see enclosed e-signed Binding Moving Estimate for your referenceThe customer states, “My June 11, move with United Movers Group occurred with no communication from them the before or during to provide a moving time or contact information for my assigned mover.” We spoke with the client on Friday, June 9, 2017, at 4:PM EST, and informed her of her pickup date and timeClient also called the day prior (Thursday, June 8, at 2:PM EST), requesting pickup information, and we informed her that we would be calling her the following day to provide her the informationI have enclosed a call log, with dates and times, and also have call recordings of each and every phone call that takes place in our officeThey can be available anytime at your requestClient also states that our driver, Ozzy [redacted] ), showed up in an unmarked moving truck and without any paperwork or identifying information on him to show that he was employed by United Movers GroupOzzy showed up in a white moving van with our DOT ( [redacted] and MC number (MC- [redacted] ) clearly displayedHe also had our moving contracts (Bill of Lading (BOL), Insurance Option Selection, Interstate Revised Written Estimate, Packing Materials, and Post Services Contract Order Form) with him, as does every driverb at every jobEvery contract listed above has our company information, address, phone number, DOT # and MC # listed in the top left hand cornerAlso, Ozzy is a full-time employeeHe is not a subcontractor nor has he ever beenIf you need any documents or proof that he is a full-time employee, please let me know what you needNext, again, when client called us and gave us her inventory list, she had piecesWhen we arrived at the location, the client had a 65% increase in itemsHowever, we were only going to charge her 55% more because we know how stressful moving is and items can sometimes be missed or overlooked, when providing an inventory listIf you do the simple math, from the numbers the customer provided, you will see the percentages that I’m providing are correctCustomer is aware of our cancellation policy, which is clearly listed on the e-signed Binding Moving EstimateAfter sending a driver and helpers to the location, fuel costs, materials, labor costs, and missing the opportunity to move another client during this time slot, we lost much more than the client’s depositIf you have any further questions or concerns regarding this matter, please feel free to contact us anytime Sincerely, Nicole D [redacted] President, United Movers Group, Inc

Client has been deliveredThe client's items were placed "storage in-transit" because she gave us a bad/cancelled check ($750) at pickup

Tristan, I will get with our 3rd party claims and arbitration department regarding this matterPlease keep in mind that claims can take days to process