Since my last response I found out that Jesse did, indeed, go to the job to inspect everything and Helen was not homeHe assured Ashley, in the office, that the unit had been checked and that it was done properlyWe, honestly, feel like we have done all that we can to make this rightI have not heard anything out of Helen after the re-leveling of the unit and was under the impression that everything was fine until this complaint on Revdex.comI will send Jesse back out at a convenient time for Helen if that is what she would like for me to do
We have spoken with [redacted] and have made things right with herWe are hoping to keep her business, as well as, gain more businessWe are a company of integrity and always put the customer first
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] My husband Ben spoke with the owner, Steve B***, over the phone today 7/25/and discussed the reused parts, which at the time of install we hadn't been given a choice of using old vsnew, but that is neither here nor there at this point We now understand that it is a common practice to reuse some of the parts The issue of the gas line not being up to code was also discussed and Steve explained that while we were told correctly that it is not up to code it was a minor issue He said he would be happy to come out and fix it to code or we could leave it, the choice was ours We are waiting for a confirmation call back on our warranty information from Steve at which time we will request that he come and fix the issue to code but we are satisfied with this resolution We appreciate the calm and polite conversation to resolve this as reasonable parties after such a negative conversation the first roundI will wait until for the business to perform this fix on the gas line, if it does, will consider this complaint resolved Regards, [redacted]
Please check your statement, it has been refunded a few days agoWhen our company receives a call for service, we have a standard service call charge of $that we will waive with a repair of your unitDue to the fact that our technician misdiagnosed what was wrong with your unit, while onsight, is not necessarily grounds for a refund of the fee that we charge to go take a look at your unitYou called me and once I spoke to Jesse I was then given the OK to refund your Service Fee Charge
Revdex.com:My complaint was more for the awful service I've received, and that has not changed I finally got my first call from Simply the Best asking if I was pleased with their service, but it was immediately followed with 'please remove your Revdex.com complaint ', which I never 100% agreed to doBut you can consider this resolved, and I will make certain all other online mediums know how terrible Simply the Best can beI was also promised someone would be out to give me paperwork for a rebate from SRP, but of course, they seem afraid to contact me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Concerning Revdex.com CID # [redacted] , we have addressed all of the concerns that these folks had about the unit that we installed for themWe have given them a reimbursement toward most of the damage that occurred during installationAt last check, the [redacted] 's were pleased with the way the unit is running and at the agreement between our company and them in resolving all of their concerns
Since my last response I found out that Jesse did, indeed, go to the job to inspect everything and Helen was not homeHe assured Ashley, in the office, that the unit had been checked and that it was done properlyWe, honestly, feel like we have done all that we can to make this rightI have not heard anything out of Helen after the re-leveling of the unit and was under the impression that everything was fine until this complaint on Revdex.comI will send Jesse back out at a convenient time for Helen if that is what she would like for me to do
We have spoken with [redacted] and have made things right with herWe are hoping to keep her business, as well as, gain more businessWe are a company of integrity and always put the customer first
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] My husband Ben spoke with the owner, Steve B***, over the phone today 7/25/and discussed the reused parts, which at the time of install we hadn't been given a choice of using old vsnew, but that is neither here nor there at this point We now understand that it is a common practice to reuse some of the parts The issue of the gas line not being up to code was also discussed and Steve explained that while we were told correctly that it is not up to code it was a minor issue He said he would be happy to come out and fix it to code or we could leave it, the choice was ours We are waiting for a confirmation call back on our warranty information from Steve at which time we will request that he come and fix the issue to code but we are satisfied with this resolution We appreciate the calm and polite conversation to resolve this as reasonable parties after such a negative conversation the first roundI will wait until for the business to perform this fix on the gas line, if it does, will consider this complaint resolved Regards, [redacted]
Please check your statement, it has been refunded a few days agoWhen our company receives a call for service, we have a standard service call charge of $that we will waive with a repair of your unitDue to the fact that our technician misdiagnosed what was wrong with your unit, while onsight, is not necessarily grounds for a refund of the fee that we charge to go take a look at your unitYou called me and once I spoke to Jesse I was then given the OK to refund your Service Fee Charge
Revdex.com:My complaint was more for the awful service I've received, and that has not changed I finally got my first call from Simply the Best asking if I was pleased with their service, but it was immediately followed with 'please remove your Revdex.com complaint ', which I never 100% agreed to doBut you can consider this resolved, and I will make certain all other online mediums know how terrible Simply the Best can beI was also promised someone would be out to give me paperwork for a rebate from SRP, but of course, they seem afraid to contact me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Concerning Revdex.com CID # [redacted] , we have addressed all of the concerns that these folks had about the unit that we installed for themWe have given them a reimbursement toward most of the damage that occurred during installationAt last check, the [redacted] 's were pleased with the way the unit is running and at the agreement between our company and them in resolving all of their concerns