Dear Acura,I reject your response to my complaint.As I said in the letter to you.....your salesman knew that I needed and I was told that I had bumper to bumper protection on my vehicle and I could not afford any major repairs and was stretched to my limit with this car payment.I was also led to believe that you were adjusting the final bill for my car to cover the warrantee, not add all this onto my final cost.I told Johnnie that the car had a smell and made a sound within the 15 day period and he said just bring it in when you have time to get it looked over...which I did.I have never been treated so poorly by any other car dealer in my life and I have had many cars.I have a friend that bought a used car and was told it was in good shape. Two months later she had a major repair and they offered to repair it and she only had to pay for parts not the labor.For all the things that have gone wrong with this car you have never offered to help once with anything. The Evaporator coils, the inspection to find the Struts were in need of repair or the strut repair itself. You could have offered many times to help with these things and did nothing. I have had many car dealers help with things in the past which has made me a loyal customer. You have offered nothing. This is the worst customer service I have every received and will never deal with Acura again in my life. [redacted]
Dear Ms. [redacted], We truly apologize that you feel this way. Unfortunately, we are unable to pay for the repairs of your vehicle, as all of our pre-owned vehicles are sold in their as-is condition. We will still honor our original offer of trading you out of the vehicle and into something that better fits your needs. Best Regards, Lexie C[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:complaint ID [redacted], Paperwork has been received containing my account number and relevant information to use my warranty should something come up. I consider this to be closed.
Regards,
Colvey M[redacted]
To whom this may concern: Ms. [redacted] and Acura of Peoria have come to an amicable resolution as of 10:00am February 19th, 2015. The customer has agreed to pay for the wheel bearing and the dealership has agreed to pay for the labor and provide the customer with two...
complimentary oil changes.Please let me know if you need any further information.Thank you, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####
Ms. R[redacted]We stand by our previous response.We again apologize for the problems that occurred after purchase. Best,Gizelle C[redacted]Compliance Director
To whom this may concern:Mr. [redacted] and I have discussed the situation and the contracts several times over the phone, as well as in person. Mr. [redacted] met with the Customer Relations Manager, Sales Manager and the Finance Director as to better understand the contract and...
clearly go over the numbers. When Mr. [redacted] last left the dealership, we were under the impression that this situtation had been resolved. I have attached both contracts for your review. Please contact me directly with any further questions you may have. Best Regards, Lexie C[redacted]Acura of PeoriaCustomer Relations DirectorPhone: 623.523.0843Fax: 623.974.7666
To whom this may concern: First, we sincerely apologize for the problem Mr. [redacted] has been having with is vehicle. Mr. [redacted] purchased a 2008 Volkswagen Passat on April 13th, 2014 with 118,344 miles. The vehicle was sold "as is" with implied warranties only; which means that the dealer does not...
make any specific promises to fix things that need repair when you buy the vehicle or after the time of sale. I have attached this document, the Buyers Guide, which states the implied warranties only, this also includes Mr. [redacted] signature. Mr. [redacted] did purchase a Silver MPP warranty with a 12 month/12000 mileage duration. I have attached the warranty contract which states the length of the warranty with Mr. [redacted] signature, agreeing to the terms. The warranty that Mr. [redacted] purchased did cover the repair of the CV boots on his vehicle. However, our dealership cannot be held responsible for the items that are covered by the warranty. We can only offer our customers a protection plan that may cover some issues that may arrive in the future. Please contact me directly with any questions you may have. Thank you, [redacted]Acura of PeoriaCustomer Relations Director Phone: ###-###-####Fax: ###-###-####
Thank you for your response but I do not agree with your assessment of the law as it is written. I will forward my complaint to the State's Attorney General's office for a clarification of the law and resolution. As a customer, I regret my car buying experience at Acura of Peoria and will be sure to share the details with the many people I know. Thank you again,Ms. L. R[redacted]
To whom this may concern: Ms. [redacted] came into our dealership and purchased a vehicle under false pretenses. She fictitiously filled out her paperwork, including a credit application, when in fact she was unemployed and notreceiving an income. Before the bank became aware of her...
falsified documents she put a couple thousand miles on our new vehicle. The down payment will not be refunded due to the mileage and wear and tear our vehicle incurred while in her possession. The extended warranty and gap were reinstated today, as we were just reimbursed yesterday for her trade in, which we had paid off at the time of purchase.Please contact me directly if you need any further information. Best Regards, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####
Dear Acura,I reject your response to my complaint.As I said in the letter to you.....your salesman knew that I needed and I was told that I had bumper to bumper protection on my vehicle and I could not afford any major repairs and was stretched to my limit with this car payment.I was also led to believe that you were adjusting the final bill for my car to cover the warrantee, not add all this onto my final cost.I told Johnnie that the car had a smell and made a sound within the 15 day period and he said just bring it in when you have time to get it looked over...which I did.I have never been treated so poorly by any other car dealer in my life and I have had many cars.I have a friend that bought a used car and was told it was in good shape. Two months later she had a major repair and they offered to repair it and she only had to pay for parts not the labor.For all the things that have gone wrong with this car you have never offered to help once with anything. The Evaporator coils, the inspection to find the Struts were in need of repair or the strut repair itself. You could have offered many times to help with these things and did nothing. I have had many car dealers help with things in the past which has made me a loyal customer. You have offered nothing. This is the worst customer service I have every received and will never deal with Acura again in my life. [redacted]
Dear Ms. [redacted], We truly apologize that you feel this way. Unfortunately, we are unable to pay for the repairs of your vehicle, as all of our pre-owned vehicles are sold in their as-is condition. We will still honor our original offer of trading you out of the vehicle and into something that better fits your needs. Best Regards, Lexie C[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:complaint ID [redacted], Paperwork has been received containing my account number and relevant information to use my warranty should something come up. I consider this to be closed.
Regards,
Colvey M[redacted]
To whom this may concern: Ms. [redacted] and Acura of Peoria have come to an amicable resolution as of 10:00am February 19th, 2015. The customer has agreed to pay for the wheel bearing and the dealership has agreed to pay for the labor and provide the customer with two...
complimentary oil changes.Please let me know if you need any further information.Thank you, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####
Ms. R[redacted]We stand by our previous response.We again apologize for the problems that occurred after purchase. Best,Gizelle C[redacted]Compliance Director
To whom this may concern:Mr. [redacted] and I have discussed the situation and the contracts several times over the phone, as well as in person. Mr. [redacted] met with the Customer Relations Manager, Sales Manager and the Finance Director as to better understand the contract and...
clearly go over the numbers. When Mr. [redacted] last left the dealership, we were under the impression that this situtation had been resolved. I have attached both contracts for your review. Please contact me directly with any further questions you may have. Best Regards, Lexie C[redacted]Acura of PeoriaCustomer Relations DirectorPhone: 623.523.0843Fax: 623.974.7666
To whom this may concern: First, we sincerely apologize for the problem Mr. [redacted] has been having with is vehicle. Mr. [redacted] purchased a 2008 Volkswagen Passat on April 13th, 2014 with 118,344 miles. The vehicle was sold "as is" with implied warranties only; which means that the dealer does not...
make any specific promises to fix things that need repair when you buy the vehicle or after the time of sale. I have attached this document, the Buyers Guide, which states the implied warranties only, this also includes Mr. [redacted] signature. Mr. [redacted] did purchase a Silver MPP warranty with a 12 month/12000 mileage duration. I have attached the warranty contract which states the length of the warranty with Mr. [redacted] signature, agreeing to the terms. The warranty that Mr. [redacted] purchased did cover the repair of the CV boots on his vehicle. However, our dealership cannot be held responsible for the items that are covered by the warranty. We can only offer our customers a protection plan that may cover some issues that may arrive in the future. Please contact me directly with any questions you may have. Thank you, [redacted]Acura of PeoriaCustomer Relations Director Phone: ###-###-####Fax: ###-###-####
Thank you for your response but I do not agree with your assessment of the law as it is written. I will forward my complaint to the State's Attorney General's office for a clarification of the law and resolution. As a customer, I regret my car buying experience at Acura of Peoria and will be sure to share the details with the many people I know. Thank you again,Ms. L. R[redacted]
To whom this may concern: Ms. [redacted] came into our dealership and purchased a vehicle under false pretenses. She fictitiously filled out her paperwork, including a credit application, when in fact she was unemployed and notreceiving an income. Before the bank became aware of her...
falsified documents she put a couple thousand miles on our new vehicle. The down payment will not be refunded due to the mileage and wear and tear our vehicle incurred while in her possession. The extended warranty and gap were reinstated today, as we were just reimbursed yesterday for her trade in, which we had paid off at the time of purchase.Please contact me directly if you need any further information. Best Regards, [redacted]Acura of PeoriaCustomer Relations DirectorPhone: ###-###-####Fax: ###-###-####