United Patent Research, Ltd.

Dear *** ***:I was very surprised to receive this complaint when all of our conversations with you have always been about moving forward and developing your inventionWhen we first contracted with you, we explained there were two costsThis information was also sent in writing to you in our
Welcome Package as well as on our websiteAfter you received the work you contracted for us to provide, you said you were very pleasedAdditionally, when we sent you our proposal, which would be our last cost to develop your invention, you never once mentioned that it was a problemIf the second cost was such a problem, why didn't you say something at the time when we sent you the proposal back in early October? Instead, you waited 3-weeks after you had our proposal in hand, and once you made the decision you didn't want to work with us because of priceYou now say it was our fault and you didn't know anything about itIf you thought you were misled or that there was a misunderstanding it would have made Sense to contact us when you received the development proposalInstead, you never contacted usAdditionally, if you really were sincere about discussing this matter, you would not be hiding behind your voicemail - not being able to speak with us about the matter.Obviously, even if you had the funds to put together, I do not think there is any room for our relationship to continue based on the way you handled this whole matterIf there was a concern from the very beginning, you could have contacted us and brought up this very issueTherefore, in the interest of good faith and good customer relations, I would be happy to refund your payment of $795, your only payment to our company, with the understanding that you will first return the New Product Portfolio along with a letter stating that you did not make any copies of the portfolioOnce l receive the New Product Portfolio and your letter, I will be happy to refund your payment of $

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I will accept the offer under one condition just because I send the portfolio gives them no right to my idea.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is party acceptable. I will accept the refund with the return of the portfolio however my suggestion for themto change their business tactics of full disclosure of costs were not accepted but an rebuttal of an insult as if it did not take place. It did take place. That is up to them. I of course with what took place have no plansof ever contacting them again as they wish also. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]@[redacted].com>Date: Sun, Jun 12, 2016 at 2:07 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>i havent had the internet this mater is not resolve I said the only way it would be was for me to get my money back and I havent are u for the compay or the consumerRegards,[redacted]

October 5, 2017David Dennis Revdex.com of Washington, D.C.Re: [redacted]Case ID: [redacted]Dear [redacted],We are writing to you in response to your inquiry to our company of 9/25/17 regarding the complaint of [redacted]. In his complaint to your office, [redacted] requested a...

refund of his $795.00 payment to our company on the basis of his belief that the patent search contained in the New Product Portfolio we prepared for him was in some way deficient and/or misleading.Specifically, [redacted] alleges that UPR was going to "make sure that there would be no patent infringement". He further seems to be upset that there were already patents in place for products similar to his; that a patent cannot be granted on an idea without some form of reduction to practice for that idea; and he seems to be upset because we told him that he had a great idea.My reply is as follows.First, it must be noted that [redacted] made his complaint to the Revdex.com without ever contacting my company. Therefore, we never had any opportunity to resolve his issues. After I contacted [redacted] and talked with him about the complaint he submitted, he said he spoke to someone here briefly named Jim. We have no record of him ever speaking to the only Jim in our office. But even if someone didn't get back to him immediately, we are puzzled why he didn't give us another call to give us a chance to address his concerns. In addition, [redacted]'s complaint indicates that he contacted our company on three occasions between June 20, 2017, and August 18, 2017. We have attached a report from our third party phone service provider which indicates that there is no record of any calls from [redacted]'s phone number.Next, when we received [redacted]'s New Product Portfolio contract and the requisite payment of $795.00 on January 24, 2017 (which was over 8 months ago), we were obligated to complete a research report which covers all the salient features of his invention (i.e. which includes price estimates, market demographics, etc.). Also included were a patent search and a legal opinion of patentability. It must be noted that [redacted] never hired our company to do an infringement search. An infringement search can only be conducted by a patent attorney and usually involves a great deal of attorney time and expense (full infringement searches can cost many thousands of dollars). Certainly, an infringement search will not be conducted for $795.00. Therefore, it is clear that [redacted] has misstated the job that he requested. It is unfair to hold us responsible for a task that we were not hired to do. This would have been explained to [redacted] had he contacted us before filing a complaint.Next, [redacted] complains that there were already patents in place for products similar to his. Such similar patents were clearly identified in the report presented to [redacted]. I wonder why he now complains about knowledge that we provided to him. In fact, it was because our search uncovered many similar patents that we did not recommend that [redacted] go forward with an application for a utility patent. We recommended a provisional patent application so [redacted] could continue to develop his product and, hopefully, make sufficient improvements in the Structure of his invention to Support an application for a utility patent after market-testing his idea and perhaps refining his structure to meet market-generated comments and suggestions. This is a Sound marketing approach: market test a product and alter it to meet market demands and concerns to make it more Saleable. It is always good to have patent pending protection for a product during this market testing process, and that is exactly what we recommended to [redacted].Next, [redacted] complains that "a patent cannot be obtained without a functional model and a full working knowledge and explanation of the product in question.” This was explained to him, and, it should be noted that a "full functional model” is not required by the Patent Office, we are not sure where [redacted] got that idea, but it would not come from us. The United States Patent and Trademark Office does not grant patents on ideas, but on the structure embodying an idea (for example, there can be no patent on Bernoulli's Principle that difference in air velocity can produce a difference in air pressure, hence lift; but there can be a patent on an airplane wing that embodies that principle). Plus, the Patent Laws require the patent to have enough disclosure So that one skilled in the art can make, use and sell the patented item without exercising any invention on his own. This was also explained to [redacted], and is clearly discussed in literature made available to the public by the United States Patent and Trademark Office. Again, if [redacted] was confused, a simple telephone call to our office would have cleared up his confusion.Next, [redacted] complains that we tried to convince him that he had a great idea. Did he think he had a poor idea? If he did, why did he even contact us? We are quite confused as to why [redacted] is upset that we agreed with him that he had a good idea.Further to the above, [redacted]'s complaint is that after speaking with a local lawyer, he found there were already other patents filed on products with some functional features that seem to be similar to some of the functional features of his invention. After [redacted] informed us that his local attorney found patents with similar functional features to his invention, we communicated to [redacted] that it is clear that we previously made him aware of the same thing. We agree with the statement that, "A functional model or full knowledge or explanation of how the intricacies of how his product worked are still in question.” That is why our patent attorney recommended a provisional patent, because there were many functional features that needed to be solidified. But we also felt that the product was very marketable and was worth developing even though several of the patents found in the search we performed were similar ideas with tracking built into the nock. It is more important to have a product that is marketable than a product that is merely patentable.Competition is indeed the lifeblood of American industry. General Motors was not discouraged because Ford invented one of the first automobiles; MCI was not discouraged because AT&T had a monopoly on long-distance Service. The point is-no one has a monopoly on ideas. The people who've been successful are usually the ones who don't become discouraged easily and have the belief to move forward even if there is a competitor trying to capture the same market share. Even the Patent Office has granted patents to inventors whose ideas appear to be so similar you can hardly tell the difference between them. This is why we felt that there was a lot of room to market [redacted]'s idea - because of the fact that there is very little competition in the marketplace, if any. We felt that once we had met with an interested company and went over the details, there would have been new potential claims that could be patented. That is to say, many products on the market have been successfully licensed that do not have patents. This includes many products which started on the road to success with provisional patents. We believe that for many inventions the filing of a provisional patent can be a positive step in the development of a successful product. For example, look at the patents that are similar that we found in the patent Search we completed -- none appear to be in the marketplace. Again, this is proof you can have patents on similar ideas. We feel that the market niche is still wide open, and we would still like the opportunity to work with [redacted] in developing his product. If he does not use UPR, we feel he should definitely pursue it.When I spoke to [redacted], he made it very clear that he was not aware of other patents granted that were similar to his invention until he spoke to a local lawyer. If you look at the patents we provided to [redacted] in his research report 7 months ago, it is obvious that we found Several patents that had their own unique specific design with tracking systems built within the nock. That is why we recommended a provisional patent. If he really had these concerns, why didn't he address them seven months ago? At the time, he was very pleased with the work we did. He makes it sound like this complaint is based on a new revelation of finding patents that were similar that were never disclosed. I want to reiterate that we did find those patents - and we still feel that his product is very marketable.In summary, I wish to state that our records confirm that we delivered to [redacted] all the services promised in his New Product Portfolio Agreement. Our records show that we did properly inform [redacted] in the patent search section of his New Product Portfolio that there were patents with some similarities to his invention. We therefore can find no reason to grant [redacted] any form of a refund. We encourage [redacted] to review again the patent Search we provided to him. As noted above we believe that [redacted]'s invention does have market potential and we encourage him to pursue that potential.Please feel free to contact me should you need any further information.Patrick R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Pat R[redacted] was an absolute jerk when he called. He stated to me that the patents in place we're of no real relevance to my invention. Further more, he proceeded to call me spineless for contacting the Revdex.com after I tried for several months to contact his office. He wants me to do his job for him and look up act 217. What did I play him for ?  Nothing more than a fancy binder. As far as I am concerned, he and his company are rip-offs. I wish everyone knew what I had to learn the hard way.
Regards,
[redacted]

May 18, 2016[redacted] Revdex.com of Washington, D.C.Re: [redacted]Case ID: [redacted]Dear [redacted],I am writing to you in response to the recent communication to your office by the above referenced individual. In her communication to your office, [redacted] requested a...

refund of her $795 payment to our company on the basis of her belief that “no one has ever contacted" her and that she “did not get" what she was told she would receive. In reply we wish to state that our records clearly confirm that we have properly provided [redacted] with all the services promised in her New Product Portfolio Agreement with our company.At this time we would like to present a summary of our services for [redacted]. On December 19, 2015, we received from [redacted] information about her invention. After reviewing [redacted]'s submitted material and contacting her by phone, we mailed to [redacted] a New Product Portfolio Agreement on January 8, 2016. This agreement provided for the preparation of a portfolio discussing the salient features of her invention, professional art depicting her invention, and a patent search with a legal opinion of patentability. On March 7, 2016, we received [redacted]'s signed agreement and the requisite $795.00 payment via credit card. Please note that [redacted]'s New Product Portfolio Agreement clearly states that the only provision for a refund upon demand is within “seven (7) days from the date of signing" by "certified letter" (see Item 3 of Attachment A-2). [redacted] never sent us any such refund request. We therefore do not understand [redacted]'s statement that we did not respond to her refund request as she never sent us such a refund request.After receiving [redacted]'s agreement and payment we proceeded to begin work on the various services related to the preparation of a portfolio regarding her invention. This involved making the necessary arrangements with our research team, including the appropriate writer, patent attorney, graphic artist, etc. Please note that after we received [redacted]'s agreement we repeatedly attempted to contact her by phone in order to update her but we were never able to talk to her by phone. The one time [redacted]'s new product manager made telephone contact with her she immediately hung up!In spite of our inability to reach [redacted] with updates, our work on her project was progressing as expected and we were confident that we would complete her portfolio within the 4 to 6 weeks timeframe stated in [redacted]'s agreement (see Item 6 of Attachment A-2).However, on March 31, we became aware of a chargeback to our account and upon contacting our Merchant Provider, were sent the documentation submitted by [redacted] that initiated the chargeback. Our agreement with our Merchant Provider gives us a limited period of time to respond to a chargeback and submit our documentation to request a reversal of the chargeback. In summary, [redacted]'s chargeback request to her credit card company claimed that our services were not delivered in a timely manner. In our response to [redacted]'s credit card company dated April 1, 2016 (see Attachment A-1), we pointed out that her agreement clearly states that our services will be delivered within 4-6 weeks of our receipt of her payment. As only three weeks had transpired since we received [redacted]'s agreement and payment we still had three weeks to complete the work on her portfolio. As you can readily imagine, this put us in a position between “a rock and a hard place". We wanted to complete work on the portfolio within the 4-6 weeks stated in the agreement but we faced the chargeback of [redacted]'s payment.We responded to the credit card chargeback by providing the Merchant Provider with a clear and documented response to the client's statements (see Attachment A-3). Frankly, since [redacted]'s credit card dispute clearly stated 1) that she understood she was purchasing services and 2) that the service was NOT cancelled for non-receipt, we concluded that she had just submitted this as a hold request to delay paying that portion of her credit card bill until the portfolio was received. The credit card company was satisfied with our response and reversed the chargeback on April 14, 2016. We then proceeded to finish work on [redacted]'s portfolio and mailed it to her on April 22, 2016. Obviously, we could have finished work on the portfolio sooner if this work had not been delayed by two weeks due to the credit card chargeback. It should be noted that once the chargeback had been reversed we completed work on [redacted]'s portfolio in one week. As [redacted]'s chargeback was reversed by her credit card company she now seems to be attempting to use the Revdex.com to get a refund since she did not follow the terms of the agreement regarding cancellation. We wish to emphasize that we have signature confirmation that [redacted] received the portfolio we prepared and mailed to her (see Attachments B-1 & B-2). We additionally note that she never communicated to us that the portfolio was improperly prepared. We thus can confidently state that we are in no way in breach of our agreement with [redacted]. We therefore strongly disagree with [redacted]'s statement that “I did not get what I paid for". Her assertion has no factual basis to support it.Additionally, [redacted] claims that she contacted our company on three (3) occasions: March 10, March 14 and May 9. However, our phone records show that in the past 3 months she has only attempted to reach us by phone on May 9". On that day, she called us “after hours" when our switchboard was closed and lefttwo (2) voicemail messages at 8:41pm and 8:43pm (see Attachments C-1 & C-2), claiming that she did not receive her services and that she had already filed a complaint with the Revdex.com and demanding a full refund. On NO date indicated in her complaint did [redacted] actually speak with a company representative as claimed, nor did she even attempt to contact our company prior to May 9"AFTER she filed a complaint with the Revdex.com.Finally we wish to comment on [redacted]'s statement to your office that she now wants to work with some unidentified company providing some unidentified services. While [redacted] is certainly free to work with any company she chooses to work with, our company is not obligated in any way to provide her with the funds to work with another company. As noted above, we have provided [redacted] with all the services pursuant to the New Product Portfolio Agreement executed by [redacted].In summary, we wish to reiterate that our records clearly confirm that we have provided [redacted] all the services promised in her New Product Portfolio Agreement, the only agreement she purchased from our company. We therefore can find no basis to grant her any form of a refund. [redacted] has never communicated to us that the portfolio she received was not properly prepared. [redacted]'s credit card company apparently agreed with our April 1, 2016 correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her payment. We believe that [redacted] has misled both the credit card company and your office in order to attempt to get a refund she is not entitled to. If [redacted] still has concerns about our services I would be glad to personally discuss these concerns with her.Please feel free to contact me should you need additional information.Very truly yours,Patrick President United Patent Research, Ltd.

March 31, 2016Dear [redacted],I am writing to you in response to the recent communication to your office by the above referenced individual. In her communication to your office, [redacted] requested a refund of her $795 payment to our company on the basis of her belief that she was "not...

thoroughly told what to expect" regarding the cost of our services, and that she needed money for "daily living expenses". In reply we wish to state that our records clearly indicate that We have properly provided to the inventors referenced in the complaint to your office, [redacted] and [redacted], all the services promised in their New Product Portfolio Agreement.At this time we would like to present a summary of our services to **. and [redacted]. On August 17, 2015, we received from [redacted] information about his/their invention. After reviewing his submitted material and contacting him by phone we mailed to him a New Product Portfolio Agreement on August 20, 2015. This contract provided for the preparation of a portfolio discussing the salient features of his invention, professional art depicting his invention, and a patent search with a legal opinion of patentability. At that time We also explained that there would be further costs for future patent and tradeshow services and we communicated the cost range of these further services. On August 26, 2015, we received **. and [redacted]' signed contract and the requisite $795 payment.On October 8, 2015, the portfolio we prepared for **. and [redacted] was mailed to them. At that time they seemed very happy with our services and seemed eager to continue working with our company. On October 12, 2015, we mailed them a Patent Protection Assistance Agreement which provided for tradeshow and patent services. This proposal clearly listed the purchase prices of our tradeshow and patent services. **. and [redacted] told us that they did not have the funds at that moment to purchase these tradeshow and patent services but that they were very interested in trying to put together the needed funds in the near future. We also must emphasize that **. and [redacted] seemed very happy with the portfolio we prepared for them. In fact, **. and [redacted] have never claimed that We have breached Our Contract with them or provided inferior services.We were therefore very surprised when we received the complaint sent to the Revdex.com (Revdex.com) this March, and the complaint emailed to our office, over five months after we sent **. and [redacted] their New Product Portfoliol in [redacted]' emailed complaint to our office (please see attachment), she said that she and her husband wanted a refund on the basis that they "need the money for living expenses". I found it preposterous that after We properly prepared and provided the services listed in **. and [redacted]' agreement that they would demand a refund over five months after these services were properly delivered to them. There is no provision in **. and [redacted]' agreement which allows for any such unreasonable refund upon demand. We would only consider a refund to **. and [redacted] if they could clearly show us where we have been in breach of our contract.After received [redacted]' refund request to our office on March 24, 2016, immediately phoned her in order to address her concerns. In our conversation she did not claim that we breached our agreement in any way or provided deficient services. [redacted] did state in our telephone conversation her belief that statements on the Revdex.com web site indicate that we provide refunds upon demand. I explained to her that she had seriously misinterpreted the "refund" statements on the Revdex.com web site. On very rare occasions we have determined after researching a client's invention that it is technically infeasible at this time. As a good faith gesture to the client in that situation we have refunded to the client the payment for the New Product Portfolio Agreement. These refunds are very rare and definitely not made upon a simple request of the client. **. and [redacted]' invention certainly does not fall into a "technically infeasible" category. In my conversation with [redacted], emphasized that she had made no complaint to our company for over five months after receiving our services. In response, [redacted] hung up her phone while I was trying to explain our position.Apparently **. and [redacted] then proceeded to send a complaint to the Revdex.com. In this complaint several false statements were made. One statement was her belief that she was somehow promised that for $795 she would "get our product idea manufactured." There is no provision in any of our contracts or statement in our promotional literature that makes any such promise. Another inaccurate statement in [redacted]' Revdex.com complaint is that she would need to "come up with a total of $9000". We do not know how [redacted] came to the conclusion that she would need "$9000" to purchase tradeshow/patent services from our company. The Patent Protection Assistance Agreement that was mailed to **. and [redacted] clearly presented tradeshow/patent service plans at various price points with some of them considerably less than "$9000". As a matter of information we wish to note that we offer tradeshow/patent service plans at various price points in order to accommodate a wide variety of inventor needs.Based on our previous contacts with **. and [redacted] it is obvious that they were aware that additional funds would be needed to purchase tradeshow and patent services. Our previous conversations with **. and [redacted] showed that not only were they aware of these additional costs but that they were actually eager to try to acquire the needed funds. If **. and [redacted] were actually upset about the need for additional funds to purchase tradeshow and patent services, why did they wait over five months to express their dissatisfaction? This is simply preposterous. Unfortunately, it seems that **. and [redacted] are not interested in presenting a legitimate Complaint about our services but are looking for an easy way to improve their current financial status. **. and [redacted] were under no obligation to purchase our services. When **. and [redacted] sent us their $795 payment over five months ago they certainly did not indicate to us that it was causing them any severe financial problems.In summary we wish to reiterate that our records clearly confirm that we have provided **. and [redacted] with all the services promised in their New Product Portfolio Agreement, the only contract they purchased from our company. We therefore can find no basis to grant them any form of a refund. We were very surprised when we received the complaint from **. and [redacted] over five months after all services were properly delivered to them.Please feel free to contact me should you need additional information.Very truly yours,Patrick R. President

June 28, 2017[redacted] Revdex.com of Washington, D.C.Re: [redacted]Case ID: [redacted]Dear [redacted],I am writing to you in response to the complaint of the above referenced individual. As you are aware, I contacted your office after receiving this complaint and requested your advice regarding [redacted]'s complaint. I wish to thank you for taking the time to provide me with helpful information regarding Revdex.com procedures. As I discussed in my telephone conversation with you, the complaint of [redacted] was extremely confusing for the following reasons.1. The exact nature of the complaint was difficult to understand. The wording of the complaint was incoherent and lacked factual and logical Substance.2. The person who filed the complaint, [redacted], is not a client of our company. We have no record that [redacted] ever contracted with our company for any service. Additionally, we have no record that [redacted] ever paid any money to our company. I suspect that [redacted] may be the husband of one of our clients, [redacted].3. I wish to emphasize that We contracted with Our client, [redacted], over one year ago on March 5, 2016. I understand that according to Revdex.com procedures, this Revdex.com complaint should not need our response because the services were performed over one year ago, and secondly, because the complaint did not even come from a client of our company.I would like to consider this case closed. However, for the record, I did make an attempt to talk to [redacted] and she had no interest in speaking to me. I believe that we went beyond the scope of our agreement with [redacted] and performed quality work to the highest professional level. If there was a problem with our service, you would think that we would have received some sort of communication while we were working on the project. Instead, we received a complaint from a person, who we assume is the client's husband, after the contract has actually expired. I have attached the back page of the agreement pursuant to your request to show when the agreement was first initiated. Please feel free to contact me should you need additional information.OurS, ?”? ???Patrick R[redacted] President INVENTOR APPROVAL | METHOD OF PAYMENTThe following is the official inventor approval and payment method of the plan(s) selected by the Inventor on page 12 of this agreement. Please be sure to place a check mark of the selected plan(s) on the previous page. Please follow the directions below by selecting payment method and please SIGN AND DATE the agreement where indicated. Please be advised that all fields must be completed to ensure a proper and timely patent application process. Thank you for your Cooperation.METHOD OF PAYMENTPlease remit payment by check or money order in U.S. funds to the order of United Patent Research, LTD. or UPR.[vM CHECK [ MONEY ORDER AMOUNT US $5 COOINVENTOR APPROVAL AND ACCEPTANCE Inventor Signature. [redacted] Date Ó/VlaVC. 8?o/ ßCo-Inventor Signature: DateACCEPTED: United Potent Research, LTD.By: C-42-6?- Date: "-2//6FOR OFFICE USE ONLY PLEASE DO NOT WRITE BELOWDate Received: I I Amount Received: SBalance Due: S Balance Paid: S13

July 22, 2015Dear [redacted],I am writing to you in reference to your complaint to the Revdex.com (Revdex.com) of Washington, DC of July 15, 2015. After reviewing your complaint I am perplexed. The only agreement we received from you was our Confidentiality Disclosure Agreement in...

which you presented information about your invention and declared that you are the sole inventor of your invention concept. Our records clearly confirm that we never received any payment from you. It also should be noted that our Confidentiality Disclosure Agreement provided written assurance that we will never disclose information about your invention unless you give us permission. If you had contacted us and requested that your invention information be returned to you, we would have promptly returned it. Since we already have an agreement ensuring confidentiality, and you have not paid for any services, there is no benefit for us to retain the documents you are requesting to be returned.Complaints should be based on a breach of an agreement or a lack of service. Your complaint is derived from something you allegedly read somewhere regarding what we might do but not on something we actually have done. Since we have never entered into a contractual relationship, where you provided payment for services, we are honoring your first and only request to return your invention submission documents.Please note that we are permanently closing your file. As a successful business relationship involves mutual trust, we believe it would be best for you to seek invention services from some other invention service organization.Sincerely,Patrick R.

Re: Complaint [redacted]Dear [redacted],I am writing this letter to you in response to the latest communication to the Revdex.com (Revdex.com) by [redacted]. In his COmmunication to the Revdex.com he states his belief that our company somehow provided him with “misleading" information about the amount of money needed to purchase patent services from Our Company.At this time I would like to present a brief summary of my attempts to resolve [redacted]'s concerns. [redacted] stated in his first complaint to the Revdex.com that his concerns were that he could not purchase patent services from our company for $2,000 and might have to pay in the $15,000 to $36,000 range for these services. In an effort to resolve [redacted]'s concerns, I personally contacted him by phone. I was very surprised when [redacted] told me that his complaint actually was that he believed he was told that the second cost, for patent services, would cost no more than his original investment ($795). I pointed out that his new complaint contradicted his original complaint to the Revdex.com that his cost to purchase patent services would be $2,000. I then explained that he had misunderstood the purchase prices of our services in spite of the fact that the purchase prices of these services were clearly presented in the Patent Protection Assistance Agreement we previously sent to him. I explained that he did not have to spend in the $15,000 to $36,000 range in order to purchase a patent service plan from our company. I clearly pointed out that our lowest cost patent service plan has a purchase price of $4,975 and that there is a provision in the contract which would allow him to start work for only $$2,487.50. I emphasized that it is not our practice to contradict the purchase prices of our services as stated in our written agreements. After this explanation of our services [redacted] seemed positive towards the $4,975 service plan as evidenced by the fact that he contacted the Revdex.com in order to rescind his complaint. I must assume that [redacted] clearly remembers that the purchase price of our lowest cost patent service plan is $4,975, and not $2,000, as he actually contacted the Revdex.com and requested that his complaint be rescinded.In his current Communication to the Revdex.com [redacted] mentioned that his current complaint is based on material he read on the internet on so-called consumer complaint blog sites. He has again changed his complaint and now says that we informed him that our lowest price service plan has a purchase price of $2,000 in spite of his previous statements to me that he understood that the price of this service plan is $4,975! As a matter of information, the web sites [redacted] referenced are not legitimate consumer reporting agencies, such as the Revdex.com. They are basically gossip sites where anyone can make any statement about any person or company with impunity. It is even possible for a competitor of our company to make false statements about our company on these sites. These web sites are not proper sources for information about a company. We are currently attempting to get these false statements removed from the internet.Although I believe I have worked with [redacted] in an honest and honorable fashion, and have "gone the extra mile" in personally attempting to clarify our service options to him, he seems to be constantly changing his complaint. First, he claims in his Revdex.com complaint that we promised patent services for $2000. Then he claims in my initial phone conversation with him that our patent services were no more than $795. When I pointed out to him that it contradicted his original Revdex.com complaint, he went back to $2000. When I further explained that he does not have to pay for our “[redacted] services" between $15,000 and $36,000, he finds our lowest priced plan at $4975 acceptable (which we could get started for $2487.50). He must've remembered that's what was originally explained to him; otherwise, why would it be acceptable enough for him to rescind his complaint with the Revdex.com2 Now, the $4975 is not acceptable after reading inaccurate blogs on the internet.As [redacted] is constantly changing his complaint in an irrational manner totally unrelated to the contract we sent him, in the interest of good customer relations, I am willing to refund [redacted] the entire $795 payment he previously sent to our company for the New Product Portfolio we prepared for him. There are, however, some conditions tobe fulfilled before the refund Will be sent to [redacted]. The first condition is that [redacted] needs to send us an email stating that he would like a refund of his $795 payment to our company (our email address is: faxes(G)unitedpatentresearch.com). We will then provide him with the information needed to execute this refund.In summary, I wish to reiterate that I have made very reasonable attempts to personally explain our services to [redacted]. As he seems to be influenced by some incorrect statements he read on the internet which we have no control over, I believe it is best to offer [redacted] a full refund of his previous $795 payment to our company. I hope that this will show our good will and good intentions towards optimum customer relations.Please contact me if you need any additional information.Sincerely,Pat R[redacted] President United Patent Research

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The response is about some dealerships and that has  nothing to do with the case I'm referencing. This is why we aresol each that this business is fraudulent and ripping me off. The company has called several times today harassing my wife about removing the complaint. 
Regards,
[redacted]

To whom it may concern,[redacted] was not present when the customer phoned into the dealership. He has been on vacation since Thursday evening and is due to return this Saturday (June 24,2017). He requests that the customer contact hirin via enai in order to resolve this matter as swiftly and...

eficientiy as possible.Respectfully,Christopher B

Case ID: [redacted]Dear [redacted],I am writing to you in response to the recent communication to your office by the above referenced individual. In her new communication to your office, [redacted] reiterated her request for a refund of her $795 payment to our company. [redacted] again claimed that she never received the services promised in the New Product Portfolio Agreement she purchased from our company.Although we believe that we thoroughly addressed [redacted]'s concerns in our previous letter to your office, we wish to reply to her statements in her current communication to your office. [redacted] seems to center her complaint on her allegation that she never received the New Product Portfolio promised in her contract with our company. In reply we must emphasize that we have a United States Postal Service confirmation of delivery with her signature (see attachment B-2 included with our previous letter to your office). Please note that this is not just a computer statement of delivery but is a signed receipt with [redacted]'s signature clearly on the receipt. Please also note that [redacted]'s signature on the postal receipt matches the signature on the contract signed by [redacted] (see attachment A-1).Regarding [redacted]'s claim that she was “never contacted for the professional art” regarding her invention, we wish to state that this art was provided in the last section of the New Product Portfolio we mailed to her and she signed for. I certainly called her on several occasions prior to the preparation of the professional art which is part of the New Product Portfolio. I had discussed with [redacted] the salient features of the New Product Portfolio which includes the preparation of professional art regarding her invention. I then mailed [redacted] the New Product Portfolio Agreement which she executed and returned to our company with payment. Why would [redacted] send us payment of $795.00 if we never contacted her? As a matter of information we wish to note that the professional art regarding [redacted]'s invention was primarily based on the invention information [redacted] sent to us as [redacted] is the inventor. Finally, we wish respond to [redacted]'s statement that she never saw a “document stating the refund policy". In Item 3 of the New Product Portfolio Agreement [redacted] purchased from our company it clearly states that the “Inventor has seven (7) days from the date of signing to rescind or cancel this Agreement by certified letter" (see attachment A-2). As [redacted] signed this contract she certainly was provided with information about our refund policy. Please note that it was not feasible, or proper, for our company to provide [redacted] with a refund via her credit card payment chargeback, and “call it a day", as we had completed significant work, with the accompanying expenses, on her portfolio when the chargeback was erroneously processed. As mentioned in our first response letter to your office, [redacted]'s credit card company apparently agreed with our April 1, 2016, correspondence explaining the terms of delivery for the portfolio and reversed the chargeback of her payment.In summary we wish to reiterate that our records clearly confirm that we have provided [redacted] with all the services promised in her New Product Portfolio Agreement, the only contract she purchased from our company. We therefore can find no basis to grant her any form of a refund. As noted above, [redacted] signed a United States Postal Service delivery receipt and her signature on this receipt matches the signature on the contract she sent to our company. [redacted] is clearly making false statements to your office when she claims that she never received the New Product Portfolio we mailed to her and she signed for.Please feel free to contact me should you need additional information.Very truly yours,ZPatrick R   President United Patent Research

February 24, 2016[redacted] Revdex.com of Washington, D.C.Re: [redacted]Case ID: [redacted]Dear [redacted],I am writing to you in response to the recent communication to your office by the above referenced individual. In his statement to your office, [redacted] expressed concerns...

regarding the cost to purchase additional services from our company. [redacted] believed that two different individuals from our company may have presented different statements regarding the cost(s) involved in purchasing patent services from our company.After reviewing [redacted]'s complaint it became obvious to me that he misunderstood the cost of patent services from our company, and that the service options he thought were not available were in fact very available. In an effort to resolve [redacted]'s concerns I personally phoned him and explained our services and the purchase prices of these services. [redacted] was under the impression that he needed $15,000.00 to $36,000.00 to purchase patent services. I clarified that we offer patent services at various price levels and he is free to select the services which best meet his needs and his finances. I explained that it is true that we offer “[redacted]" services in the $15,000.00 to $36,000.00 range and that it is proper for our representatives to mention that these services are available. It was not our intention to leave [redacted] with the impression that these “[redacted]" services were his only option as evidenced by the fact that the Patent Protection Agreement we sent to [redacted] says just the opposite.| explained to [redacted] that the Patent Protection Agreement we sent to him clearly offers quality services at much lower price points. For example, on page 12 of this contract there is an offer for an invention service plan which includes work on a United States Provisional patent application for a purchase price of $4,975.00. Further, on page 11, in item C, it is stated that [redacted] could begin work on this service plan for only $2,487.50. This payment amount would allow trade show activities on his behalf to begin. Completion of the $4,975.00 purchase price would allow work on the Provisional Patent application to commence. After I explained our services and the purchase prices of these services, [redacted] stated that he had misunderstood our services and the purchase prices of these services. He further stated that he intended to contact the Revdex.com and withdraw his complaint.In summary, I wish to reiterate that I personally contacted [redacted] and clarified our services and the purchase prices of these services. I emphasized in our conversation that it is absolutely untrue that that he would need $15,000.00 to get started with our services; and actually, he could get started with our services with as little as $2,475.50. In our conversation [redacted] stated that he now has a better understanding of our services and the purchase prices of these services. He also expressed his appreciation for my call. Please feel free to contact me should you need additional information.Very truly yours,

Review: I asked for a refund due to a brain tumor and was assured I would get my money back and now I am not able to contact them. They avoid my call's and won't give me my money.This company never did do anything with my idea in the first place. I had to call them. **. [redacted] assured me I would get my money refunded.Desired Settlement: 795.00

Business

Response:

November 4, 2013

Dear **. [redacted],

We are writing to you in reply to your inquiry sent to our office on 10/29/13 regarding the complaint of [redacted]. We first wish to emphasize that a full refund has been mailed to **. [redacted] and our refund check cleared her bank account on 10/11/13 (copy of refund check is supplied).

We do, however, wish to note that we were very surprised that **. [redacted] presented a complaint to your office as our records confirm that have been very attentive in addressing of her concerns. On September 25, 2013, the Product Manger in charge of **. [redacted]’s project made several attempts to contact her in order to discuss her invention. His calls, however, were not returned by **. [redacted]. Finally, the Project Manager’s assistant did reach **. [redacted] and she stated that she wanted all work stopped and wished a full refund as she was experiencing a severe medical problem. The Assistant Project Manager then advised **. [redacted] to write a formal refund request to our company.

We received this formal refund request letter on 9/30/13. Although we were not under any legal or contractual obligation to provide **. [redacted] with any form of a refund, we decided to offer her a full refund in the interest of “good customer relations”. It also should be noted **. [redacted] did not provide any basis for a refund in her letter to our company. On 10/3/13 **. [redacted] called our Accounting Department and spoke to our accountant who informed **. [redacted] that a refund check had been placed in the mail that very day. We cannot understand why **. [redacted] submitted a complaint to your office on the very same day we told her that the refund check had been mailed. We also wish note that it is our usual policy to mail a refund to clients who have a legitimate basis for a refund within 10 business days of receiving a written refund request. Even though **. [redacted] had no legitimate contractual basis for a refund, we mailed her a refund check within 3 days of receiving her refund request. It should also be noted that we provided **. [redacted] with a refund before we received the inquiry from your office. We sincerely believe that we have “gone the extra mile” in providing **. [redacted] with attentive customer service.

To summarize, we wish to reiterate that a full refund has been mailed to **. [redacted] even though we were under no contractual obligation to provide her with any form of a refund. Please let us know if you need any additional information.

Very truly yours,

Review: Signed up with this company to take me through the patenting process, was promised that I was patent pending which was false. They provided me with a "New product portfolio" in which was nothing but cut and pasted documents that had nothing to do with my product. I contacted them expressing my concern and frustrations, The owner called me back and said he would handle the matter and if I was not happy with the new report he would refund my money. That was 2 months ago! Have been calling him weekly with no response. This company is a fraud and are taking peoples ideas and misrepresenting themselves as a patenting company in which they are not!Desired Settlement: Refund of my payment. I will return their "Portfolio"

Consumer

Response:

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Revdex.com of Metro DC and Eastern PA