United Pathology Associates

Sent: Friday, January 06, 5:PMSubject: ID *** In regards to this complaint, I wanted to provide you with an updateWe reached out to MsHethcoat several month ago and her account resolvedThe account has a zero balance Kindly regards, Lorena S*** Pathology Services Manager
United Pathology Associates, PLLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The place of service was not billed correctlyI know this because I had other out-patient procedures with pathology done that year by other pathologists and they all paid correctlyThis was the one exceptionThe insurance company confirmed it was due to the incorrect place of service being billed.The second issued is they harassed me about the bill by calling over and over againThey convinced me if I just paid the whole thing in full instead of making payments I would be done and I wouldn't hear from them again, so I got out a couple of credit cards and paid it in full (according to them)Then all of a sudden they start calling me again saying I owe more, again, after they had told me I was done and paid in full.I filed the complaint and then I got ONE call from someone saying they were a manager and left me a voicemailI called back within minutes after receiving their voicemail and I got the managers voicemail so I left a messageI never heard back from them againTo my knowledge they never called again, certainly they never left a message.
Regards,

Sent: Friday, August 04, 1:PMSubject: Revdex.com Case # *** - United Pathology Associates Importance: High Hello,The patient’s services were initially correctly billed with a place of service being a physician’s office, which is where the pathology service was renderedThe total
charges for services rendered were $The patient was paid by the insurance company $on 04/13/The patient did pay this amount to *** leaving a balance of $After further appeals by *** as an effort to minimize the remaining balance due from the patient, the insurance responded positively and paid the patient an additional $153.43, which technically the patient should use to pay down the remaining balance of $The patient was called several times in attempt to settle the remaining balance, but the patient has not returned our calls and has kept the money erroneously paid to the patient by the insurance company Kind regards, Lorena *** Pathology Services Operations Manager United Pathology Associates, PLLC