In response to the recent complaint from Tourino Jacks: "Arial","sans-serif LEVY-the State of Massachusetts had placed a hold on the account for IRS/State Tax Levy Unfortunately whenever this does happen, any funds/fees owed is out of our control and can only be resolved between the merchant and the state We had advised this to Tourino on several occasions, explained we can't do anything to resolve the issue for him or refund any Levy Fees Customers Information Email Issue-there was a software issue with the merchants processing gateway Per the processing gateway, at no point was any card information emailed out, they tried to get in contact with Tourino back in June to resolve Due to no response from Tourino, the case was closed in July Fees-Tourino signed up for service back in May All fees he's been charged monthly are for the service he signed up for and agreed to when he signed the application/agreement Merchants are notified via email, mail and on their monthly statement if any changes or increases in fees will occur A customer service telephone number is also provided so merchants can call for further information We always advise merchants that they can contact us at anytime if they have concerns with the statement fees Cancellation/Penalty Fregards to the account being cancelled in February, there are no notes of Tourino contacting our office to close out the account Today, a Customer Service Representative contacted Tourino letting him know that we received his Revdex.com Complaint and advised him that we never spoke to him about closing the merchant account We advised him to send a signed cancellation request to close out the account and explained to him once this is received, the account will be closed and the billing for monthly fees would stop The account is not in contract, therefore will not be charged an early termination fee Employee Complaint-Anytime Tourino contacted our office with any questions or concerns, he was always assisted The only time United Payment Services wasn’t able to assist Tourino was when he needed to resolve the Levy with the state of Massachusetts and his processing gateway Due to the above, United Payment Services will not refund any fees
In response to the recent complaint from Tourino Jacks: "Arial","sans-serif LEVY-the State of Massachusetts had placed a hold on the account for IRS/State Tax Levy Unfortunately whenever this does happen, any funds/fees owed is out of our control and can only be resolved between the merchant and the state We had advised this to Tourino on several occasions, explained we can't do anything to resolve the issue for him or refund any Levy Fees Customers Information Email Issue-there was a software issue with the merchants processing gateway Per the processing gateway, at no point was any card information emailed out, they tried to get in contact with Tourino back in June to resolve Due to no response from Tourino, the case was closed in July Fees-Tourino signed up for service back in May All fees he's been charged monthly are for the service he signed up for and agreed to when he signed the application/agreement Merchants are notified via email, mail and on their monthly statement if any changes or increases in fees will occur A customer service telephone number is also provided so merchants can call for further information We always advise merchants that they can contact us at anytime if they have concerns with the statement fees Cancellation/Penalty Fregards to the account being cancelled in February, there are no notes of Tourino contacting our office to close out the account Today, a Customer Service Representative contacted Tourino letting him know that we received his Revdex.com Complaint and advised him that we never spoke to him about closing the merchant account We advised him to send a signed cancellation request to close out the account and explained to him once this is received, the account will be closed and the billing for monthly fees would stop The account is not in contract, therefore will not be charged an early termination fee Employee Complaint-Anytime Tourino contacted our office with any questions or concerns, he was always assisted The only time United Payment Services wasn’t able to assist Tourino was when he needed to resolve the Levy with the state of Massachusetts and his processing gateway Due to the above, United Payment Services will not refund any fees