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United Plumbing and Contracting LLC

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Reviews United Plumbing and Contracting LLC

United Plumbing and Contracting LLC Reviews (6)

To Whom it may concern,? I am writing you concerning the complaint we received through the Revdex.com from [redacted] The call in which we assisted the customer was through her warranty company [redacted] for a shower leakingThe customer has an outdated [redacted] value [redacted] no longer manufactures a handle for the newer diveter value stemThe new stem is a c-spline stemAt the time of the appointment we installed a handle that would fit the new stem and it worked as it shouldHowever, the customer S( [redacted] ) was not pleased as the new handle does not cover up the the stem fullyShe contacted us with her concern, we spend some time trying to locate a new handle to fit the new stemWe were unable to locate another handle that would cover the stem? The customer then wanted us to replace the entire shower valveI contacted her warranty company to see if we were able to replace the shower valveThe warranty company replied saying that we ( [redacted] g) repaired the shower valve as directed by the warranty company, as the shower valve is functionalThe $the customer is disputing is the trade call fee for her warranty company that is due upon arrival per her warranty companySince, we repaired that shower valve to the standards of the warranty company, we are unable to refund the moneyPlease contact us at [redacted] @***.com or ***-***- [redacted] with any questions or concerns.? Thank you,? [redacted] g***-***- [redacted] @***.com?

Complaint: [redacted] I am rejecting this response because:? [redacted] was actually called out to address two issuesNeither issue was addressed properly.? Leaking Valve - I waited several months for [redacted] g to install the correct part.? In the response, United Plumbing admitted that they? installed the wrong part.? Also, they? acknowledged that the $service fee was paid.? Their response is unacceptable.? Clogged Drain - Untied Plumbing? was also instructed to address? the clogged drain? during this service call.? ? This work also went unaddressed by United Plumbing.? During the service call, the technician indicated that he would need to come back to address the clogged drainShortly after, I received an? estimate in the amount of $from Tamera to? remove and upgrade a brand new hot water heater near the access panel.? I contacted another plumber and they cleared the drain? without having to remove the hot water heater.? However, I had to pay? another $service fee.? In summary, I've paid $for work that [redacted] g was supposed to doHowever, I'm only asking for $to settle this matter.? That is more than fair Regards, [redacted] ? ? ? ?

Complaint: ***
I am rejecting this response
because: *** *** was actually called
out to address two issuesNeither issue was addressed properly. Leaking Valve - I waited several
months for *** ***g to install the correct part. In the response, United
Plumbing admitted that they installed the wrong part. Also,
they acknowledged that the $service fee was paid. Their response
is unacceptable. Clogged Drain - Untied
Plumbing was also instructed to address the clogged drain during
this service call. This work also went unaddressed by United
Plumbing. During the service call, the technician indicated that he would
need to come back to address the clogged drainShortly after, I received
an estimate in the amount of $from Tamera to remove and
upgrade a brand new hot water heater near the access panel. I contacted
another plumber and they cleared the drain without having to remove the hot
water heater. However, I had to pay another $service fee. In summary, I've paid $for work
that *** ***g was supposed to doHowever, I'm only asking for $to
settle this matter. That is more than fair
Regards,
*** ***

Complaint: ***
I am rejecting this response
because:? *** *** was actually called
out to address two issuesNeither issue was addressed properly.? Leaking Valve - I waited several
months for *** ***g to install the correct part.? In the response, United
Plumbing admitted that they? installed the wrong part.? Also,
they? acknowledged that the $service fee was paid.? Their response
is unacceptable.? Clogged Drain - Untied
Plumbing? was also instructed to address? the clogged drain? during
this service call.? ? This work also went unaddressed by United
Plumbing.? During the service call, the technician indicated that he would
need to come back to address the clogged drainShortly after, I received
an? estimate in the amount of $from Tamera to? remove and
upgrade a brand new hot water heater near the access panel.? I contacted
another plumber and they cleared the drain? without having to remove the hot
water heater.? However, I had to pay? another $service fee.? In summary, I've paid $for work
that *** ***g was supposed to doHowever, I'm only asking for $to
settle this matter.? That is more than fair
Regards,
*** ***
? ? ?
?

To Whom it may concern,? I am writing you concerning the complaint we received through the Revdex.com from *** ***The call in which we assisted the customer was through her warranty company *** for a shower leakingThe customer has an outdated *** *** *** value*** no
longer manufactures a handle for the newer diveter value stemThe new stem is a c-spline stemAt the time of the appointment we installed a handle that would fit the new stem and it worked as it shouldHowever, the customer S( *** ***) was not pleased as the new handle does not cover up the the stem fullyShe contacted us with her concern, we spend some time trying to locate a new handle to fit the new stemWe were unable to locate another handle that would cover the stem? The customer then wanted us to replace the entire shower valveI contacted her warranty company to see if we were able to replace the shower valveThe warranty company replied saying that we ( *** *** * ***g) repaired the shower valve as directed by the warranty company, as the shower valve is functionalThe $the customer is disputing is the trade call fee for her warranty company that is due upon arrival per her warranty companySince, we repaired that shower valve to the standards of the warranty company, we are unable to refund the moneyPlease contact us at ***@***.com or ***-***-*** with any questions or concerns.? Thank you,? *** *** *** * ***g***-***-***@***.com?

To Whom it may concern, I am writing you concerning the complaint we received through the Revdex.com from [redacted]. The call in which we assisted the customer was through her warranty company [redacted] for a shower leaking. The customer has an outdated [redacted] value. [redacted] no...

longer manufactures a handle for the newer diveter value stem. The new stem is a c-spline stem. At the time of the appointment we installed a handle that would fit the new stem and it worked as it should. However, the customer S( [redacted]) was not pleased as the new handle does not cover up the the stem fully. She contacted us with her concern, we spend some time trying to locate a new handle to fit the new stem. We were unable to locate another handle that would cover the stem.  The customer then wanted us to replace the entire shower valve. I contacted her warranty company to see if we were able to replace the shower valve. The warranty company replied saying that we ( [redacted]g) repaired the shower valve as directed by the warranty company, as the shower valve is functional. The $75 the customer is disputing is the trade call fee for her warranty company that is due upon arrival per her warranty company. Since, we repaired that shower valve to the standards of the warranty company, we are unable to refund the money. Please contact us at [redacted].com or [redacted] with any questions or concerns. Thank you, [redacted].com

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Address: 4405 Sulphur Springs Rd, College Station, Texas, United States, 77845-3698

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