United Plumbing Company

Complaint: [redacted] I am rejecting this response because: United Plumbing Company continues to disregard the fact that they did not complete the full isolation test for which they charged me $As well, after rescheduling an appointment with me to compete the test, they did not show on the day scheduled or call and have ignored my repeated callsThe Revdex.com should not endorse a company that shows this lack of professionalismAlso, I would expect that the Revdex.com would admonish any business that threatens a consumer who contacts the Revdex.com and submits a complaint against that businessIn my specific instance, United Plumbing Company has stated they intend to levy upon me an unauthorized charge for $for responding to my legitimate complaint I still fully expect my $refund Regards, [redacted]

United Plumbing CompanyQuality Service Every TimeMailing Address: [redacted] Phone [redacted] Fax 361-994- [redacted] Master Plumber License #***Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1, Revdex.com: I am responding to this enclosed letter sent to me and here is my factual responseThe homeowner hired us to perform an Isolation Test on the building drain pipes of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our Company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing Company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairsAfter the repairs were made by the second Plumbing Company, they realized that there were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture as the third Plumbing Company and performed an Isolation Test and located two more leaksWe came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland Plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquiredAfter this, the homeowner hired another, the fourth, Plumbing Company with a plumbing permit to repair the leaks that we foundOnce the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this jobThe Plumbing Inspector called us at this time to make us aware that the fourth Plumbing Company bad acquired a plumbing permit and was responsible for the remainder of the jobThis is where our job at this homeowners residence ended.I am asking this homeowner to pay us $for our time and energy spent explaining this to you since he brought this on himself.I do not know if he is asking the white owned Plumbing Company for the $he was initially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company?Sincerely, [redacted] MPL#***

Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1, I am responding to this enclosed letter sent to me and here is my factual response The homeowner hired us to perform an Isolation Test on the building drain pipe of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairAfter the repairs were made by the second Plumbing Company, they realized that their were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture the third Plumbing Company and performed an Isolation Test and located two more leaks We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquiredAfter this, the homeowner hired another, the fourth, Plumbing Company with plumbing permit to repair the leaks that we foundOnce the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this jobThe Plumbing Inspector called us at this time to make us aware that the fourth plumbing Company had acquired a plumbing permit and was responsible for the remainder of the jobI am asking this homeowner to pay us $for our time and energy spent explaining this to you since he brought this on himselfI do not know if he is asking the white owned Plumbing Company for the $that he was initially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company? Sincerely, [redacted] TEXAS STATE BOARD OF PLUMBING EXAMINERS EAST STREET- P.OBOX AUSTIN, TEXAS

United Plumbing Company
Quality Service Every Time
Mailing Address: *** *** *** *** *** *** *** Phone *** ** Fax 361-994-** Master Plumber License #***
Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1, Revdex.com: I am responding to this enclosed letter sent to me and here is my factual responseThe homeowner hired us to perform an Isolation Test on the building drain pipes of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our Company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing Company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairsAfter the repairs were made by the second Plumbing Company, they realized that there were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture as the third Plumbing Company and performed an Isolation Test and located two more leaksWe came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland Plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquiredAfter this, the homeowner hired another, the fourth, Plumbing Company with a plumbing permit to repair the leaks that we foundOnce the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this jobThe Plumbing Inspector called us at this time to make us aware that the fourth Plumbing Company bad acquired a plumbing permit and was responsible for the remainder of the jobThis is where our job at this homeowners residence endedI am asking this homeowner to pay us $for our time and energy spent explaining this to you since he brought this on himselfI do not know if he is asking the white owned Plumbing Company for the $he was initially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company?
Sincerely,
*** ** *** MPL#***

*** *** with firm states that this matter has already been resolved

United Plumbing Company
Quality Service Every Time
center;">Mailing Address: *** *** *** *** *** *** *** Phone *** ** Fax 361-994-** Master Plumber License #***
Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1, Revdex.com: I am responding to this enclosed letter sent to me and here is my factual responseThe homeowner hired us to perform an Isolation Test on the building drain pipes of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our Company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing Company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairsAfter the repairs were made by the second Plumbing Company, they realized that there were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture as the third Plumbing Company and performed an Isolation Test and located two more leaksWe came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland Plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquiredAfter this, the homeowner hired another, the fourth, Plumbing Company with a plumbing permit to repair the leaks that we foundOnce the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this jobThe Plumbing Inspector called us at this time to make us aware that the fourth Plumbing Company bad acquired a plumbing permit and was responsible for the remainder of the jobThis is where our job at this homeowners residence endedI am asking this homeowner to pay us $for our time and energy spent explaining this to you since he brought this on himselfI do not know if he is asking the white owned Plumbing Company for the $he was initially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company?
Sincerely,
*** ** *** MPL#***

United Plumbing CompanyQuality Service Every TimeMailing Address: *** *** *** *** *** *** *** Phone *** ** Fax 361-994-** Master Plumber License #***Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1,
Revdex.com: I am responding to this enclosed letter sent to me and here is my factual responseThe homeowner hired us to perform an Isolation Test on the building drain pipes of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our Company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing Company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairsAfter the repairs were made by the second Plumbing Company, they realized that there were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture as the third Plumbing Company and performed an Isolation Test and located two more leaksWe came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland Plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquiredAfter this, the homeowner hired another, the fourth, Plumbing Company with a plumbing permit to repair the leaks that we foundOnce the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this jobThe Plumbing Inspector called us at this time to make us aware that the fourth Plumbing Company bad acquired a plumbing permit and was responsible for the remainder of the jobThis is where our job at this homeowners residence ended.I am asking this homeowner to pay us $for our time and energy spent explaining this to you since he brought this on himself.I do not know if he is asking the white owned Plumbing Company for the $he was initially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company?Sincerely,*** ** *** MPL#***

Revdex.com Corporate Office La Posada Drive Austin, Texas RE: LETTER RECEIVED FROM YOU DATED APRIL 1, I am responding to this enclosed letter sent to me and here is my factual response The homeowner hired us to perform an Isolation Test on the building drain pipe of which we did perform and found two below the foundation drain pipe leaksAt this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundationThis was done before our company ever knew about this propertyThe homeowner also disclosed that the initial Plumbing company charged him $for their Isolation TestAfter the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairAfter the repairs were made by the second Plumbing Company, they realized that their were other leaksThe homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaksThis is the time we came into the picture the third Plumbing Company and performed an Isolation Test and located two more leaks We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within codeWe then called the City of Portland plumbing Inspector to investigate the situationThe Inspector found that these plumbing repairs were not up to code and no permits were acquired. After this, the homeowner hired another, the fourth, Plumbing Company with plumbing permit to repair the leaks that we found. Once the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this job.The Plumbing Inspector called us at this time to make us aware that the fourth plumbingCompany had acquired a plumbing permit and was responsible for the remainder of thejob. I am asking this homeowner to pay us $for our time and energy spent explainingthis to you since he brought this on himself.I do not know if he is asking the white owned Plumbing Company for the $that he wasinitially charged without them locating the leaks that we foundIs he asking us for the $we charged him because we are a Hispanic owned Plumbing Company?Sincerely, *** ***
TEXAS STATE BOARD OF PLUMBING EXAMINERS EAST STREET- P.OBOX AUSTIN, TEXAS

Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 RE: LETTER RECEIVED FROM YOU DATED APRIL 1, 2016 I am responding to this enclosed letter sent to me and here is my factual response The homeowner hired us to perform an Isolation Test on the building drain pipe of which we did perform and found two below the foundation drain pipe leaks. At this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundation. This was done before our company ever knew about this property. The homeowner also disclosed that the initial Plumbing  company charged him S800.00 for their Isolation Test. After the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repair. After the repairs were made by the second Plumbing Company, they realized that their were other leaks. The homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaks. This is the time we came into the picture the third Plumbing Company and performed an Isolation Test and located two more leaks.  We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within code. We then called the City of Portland plumbing Inspector to investigate the situation. The Inspector found that these plumbing  repairs were not up to code and no permits were acquired. After this, the homeowner hired another, the fourth, Plumbing Company with plumbing permit to repair the leaks that we found. Once the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this job.
TEXAS STATE BOARD OF PLUMBING EXAMINERS [redacted] AUSTIN, TEXAS 78765

[I just received your notice that I did not reply to your last memo (to accept or reject United's response...

to my complaint).  Even though it took 4 months to finish, I do accept their response.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Response:We have already taken care of getting Ms. [redacted]'s yard graded and seeded as per her request. We let her know we were very sorry for any inconvenience that it may have caused her.

Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 RE: LETTER RECEIVED FROM YOU DATED APRIL 1, 2016 I am responding to this enclosed letter sent to me and here is my factual response The homeowner hired us to perform an Isolation Test on the building drain pipe of which we did perform and found two below the foundation drain pipe leaks. At this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundation. This was done before our company ever knew about this property. The homeowner also disclosed that the initial Plumbing  company charged him S800.00 for their Isolation Test. After the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repair. After the repairs were made by the second Plumbing Company, they realized that their were other leaks. The homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaks. This is the time we came into the picture the third Plumbing Company and performed an Isolation Test and located two more leaks.  We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within code. We then called the City of Portland plumbing Inspector to investigate the situation. The Inspector found that these plumbing  repairs were not up to code and no permits were acquired. After this, the homeowner hired another, the fourth, Plumbing Company with plumbing permit to repair the leaks that we found. Once the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this job. TEXAS STATE BOARD OF PLUMBING EXAMINERS [redacted] AUSTIN, TEXAS 78765

Complaint: [redacted]
I am rejecting this response because:
United Plumbing Company continues to disregard the fact that they did not complete the full isolation test for which they charged me $450. As well, after rescheduling an appointment with me to compete the test, they did not show on the day scheduled or call and have ignored my repeated calls. The Revdex.com should not endorse a company that shows this lack of professionalism.
Also, I would expect that the Revdex.com would admonish any business that threatens a consumer who contacts the Revdex.com and submits a complaint against that business. In my specific instance, United Plumbing Company has stated they intend to levy upon me an unauthorized charge for $125 for responding to my legitimate complaint.
I still fully expect my $450 refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:United Plumbing Company continues to disregard the fact that they did not complete the full isolation test for which they charged me $450. As well, after rescheduling an appointment with me to compete the test, they did not show on the day scheduled or call and have ignored my repeated calls. The Revdex.com should not endorse a company that shows this lack of professionalism.Also, I would expect that the Revdex.com would admonish any business that threatens a consumer who contacts the Revdex.com and submits a complaint against that business. In my specific instance, United Plumbing Company has stated they intend to levy upon me an unauthorized charge for $125 for responding to my legitimate complaint. I still fully expect my $450 refund.
Regards,
[redacted]

United Plumbing CompanyQuality Service Every TimeMailing Address: [redacted] Phone [redacted] Fax 361-994-9510 ** Master Plumber License #[redacted]Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 RE: LETTER RECEIVED FROM YOU DATED APRIL 1, 2016 Revdex.com: I am responding to this enclosed letter sent to me and here is my factual response. The homeowner hired us to perform an Isolation Test on the building drain pipes of which we did perform and found two below the foundation drain pipe leaks. At this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundation. This was done before our Company ever knew about this property. The homeowner also disclosed that the initial Plumbing Company charged him $800.00 for their Isolation Test. After the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repairs. After the repairs were made by the second Plumbing Company, they realized that there were other leaks. The homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaks. This is the time we came into the picture as the third Plumbing Company and performed an Isolation Test and located two more leaks. We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within code. We then called the City of Portland Plumbing Inspector to investigate the situation. The Inspector found that these plumbing repairs were not up to code and no permits were acquired. After this, the homeowner hired another, the fourth, Plumbing Company with a plumbing permit to repair the leaks that we found. Once the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this job. The Plumbing Inspector called us at this time to make us aware that the fourth Plumbing Company bad acquired a plumbing permit and was responsible for the remainder of the job. This is where our job at this homeowners residence ended.I am asking this homeowner to pay us $125.00 for our time and energy spent explaining this to you since he brought this on himself.I do not know if he is asking the white owned Plumbing Company for the $800.00 he was initially charged without them locating the leaks that we found. Is he asking us for the $450.00 we charged him because we are a Hispanic owned Plumbing Company?Sincerely,[redacted]  MPL#[redacted]

Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 RE: LETTER RECEIVED FROM YOU DATED APRIL 1, 2016 I am responding to this enclosed letter sent to me and here is my factual response The homeowner hired us to perform an Isolation Test on the building drain pipe of which we did perform and found two below the foundation drain pipe leaks. At this time he disclosed to us that he had hired another Plumbing Company to perform an Isolation Test and they found a leak under the foundation. This was done before our company ever knew about this property. The homeowner also disclosed that the initial Plumbing  company charged him $800.00 for their Isolation Test. After the first Plumbing Company found their leak, the homeowner hired a second Plumbing Company to make the repair. After the repairs were made by the second Plumbing Company, they realized that their were other leaks. The homeowner also disclosed to us that the first Plumbing Company did not want to return to test for other leaks. This is the time we came into the picture the third Plumbing Company and performed an Isolation Test and located two more leaks.  We came to find out that the leaks repaired by the second Plumbing Company were done without a Plumbing Permit and were not within code. We then called the City of Portland plumbing Inspector to investigate the situation. The Inspector found that these plumbing  repairs were not up to code and no permits were acquired. After this, the homeowner hired another, the fourth, Plumbing Company with plumbing permit to repair the leaks that we found. Once the fourth Plumbing Company acquired a plumbing permit, it became their responsibility for this job.
The Plumbing Inspector called us at this time to make us aware that the fourth plumbing
Company had acquired a plumbing permit and was responsible for the remainder of the
job. I am asking this homeowner to pay us $125.00 for our time and energy spent explaining
this to you since he brought this on himself.
I do not know if he is asking the white owned Plumbing Company for the $800 that he was
initially charged without them locating the leaks that we found. Is he asking us for the $450.00 we charged him because we are a Hispanic owned Plumbing Company?
Sincerely, 
[redacted] 
TEXAS STATE BOARD OF PLUMBING EXAMINERS 929 EAST 4151 STREET- P.O. BOX 4200 AUSTIN, TEXAS 78765

Complaint: [redacted]
I am rejecting this response because:
United Plumbing Company, herein referred to as the Company,
was hired to perform an isolation test on my home which was completed on only
half of the building drain system due to inclement weather on the day of the
test preventing the workers from gaining access to the roof. Full payment for
the isolation test was requested and paid ($450), and the worker ([redacted])
guaranteed the remaining portion of my home drain pipes testing would be
completed when the weather permitted. No plumbing work other than the isolation
test was requested from the Company. No City permit or other approval was
required for this testing.
I called the Company within a few days and [redacted] scheduled an
appointment to return and finish the job. On the day of the rescheduled
appointment the Company did not show and did not return my multiple calls. As a
result, this caused significant inconvenience to me. To-date, I have received
no follow-up call or other correspondence from the Company. A company that does
not complete their work as promised or respond appropriately to multiple
customer calls, is not one that should garner the prestigious Revdex.com endorsement.
Finally, it is unfortunate that the Company response lacked
the dignity, honesty, and integrity to resist the impulse to irresponsibly
inject statements about race in, I suppose, an attempt to influence the
actions, attitudes, or outcome of this complaint.
Regards,
Marc Stearman