United Portraits

[redacted],Actually your statement couldn't be more incorrect.Our company did you a huge favor by allowing you to come to a different location for your retake. We went over and above to have a new photo taken for you. You also have a split family and photos were already sent once, but never got to you.Your photos were actually in production, and shipped when they were ready. It had absolutely nothing to do with your complaint to the Revdex.com.Why would you feel entitled to a discount or refund? Your order was fulfilled in the order it was received. We don't produce late orders in 24 hours, custom orders take time. Especially ones with split families that require special attention.You have your photos now, as per the tracking. If you have any further questions you may contact us at [redacted]

DO NOT GO HERE OR USE THIS COMPANY FOR YOUR PHOTOS! Our ball team hired them to do photos for our kid's team. That was for SPRING ball. I have been fighting with them ever since to get our photos, or our money back. When you call the place of business no one ever answers, it is always leave a message and no one ever calls you back. Emails are usually never returned, and if they are you get "we are investigating your concern". I would never recommend this place to take anyone's photos.

Hello,First of all, thank you for reaching out to us in regards to your order.I do want to let you know your order has shipped, with this tracking number: [redacted]In regards to your complaint:We do show this order was delivered on 12/6 to the school. We...

show you called on 1/8 and a request to reprint was made. This request was just fulfilled last week, and your order shipped out.Our offices were closed in December for the school break, so you would not have been able to reach anyone on 12-25, as our offices were closed.Your order has been shipped, and you should be receiving it soon.Thank you,UP Customer Service

After reading some reviews I was a little hesitant to place my order in January 2015, but after it was my kids photo, and I can't miss out on the memories. But wow did I have a different experience than some other people---I turned in my order by the deadline on Friday and on Tuesday my kid came home with my order. I was absolutely shocked. Not sure why people say they aren't getting their stuff, because I got mine so quickly.

Hi,Thank you for your inquiry.Yes, there were some issues relating to your order--both relating to your payment method dispute, and other reasons not related to your payment.Your order has already been sent to you.Please contact our office at ###-###-#### and we can...

provide you with a tracking number for your records.Thank you,[redacted]UP Customer Service

I forgot to order photos of my child from last year, so I went onto the website and played with all the bacrounds. I placed my order and it was here the next day, I was shoked how fast it was. thank you thank you thank you for the picures of my baby boy!

Very helpful in placing my order and I got the photos quickly too.

Fast turnaround! Thanks. Put my order online on friday and got it back the following Wednesday from the school.

I am really impressed with this company. I was a volunteer on our picture day, and it was the most organized school picture we have ever had. That is saying a lot since I have 4 kids and have been through this many times. The photos turned out great and they got delivered so fast! I ordered on a Friday afternoon online and had them the next Friday. Would absolutely recommend them to anyone.

Hello,I'm sorry that you've experienced some problems. I do see that there are no issues with your order, and that you might have been getting some of our automated emails about pending payments.Your order is in production, and should be arriving to you soon.If you...

have any further questions please contact us directly at [redacted]Thank you,[redacted]UP Customer Support

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This is one of the email strings and the order number is contained within.To whom it may concern: It has been 2 1/2 months since I ordered my daughters school pictures.  I paid an additional $8.95 fee for a $15.00 package of photos.   I was told by [redacted]. by email on 12/15/2014 that my pictures would ship the same week which as it turns out was a lie.   I have sent numerous emails requesting information and my questions to this point have not been addressed and I have no pictures.   I expect an adequate response to this email tomorrow by 12:00pm or I will file a complaint with the Revdex.com tomorrow.   1)  I expect these pictures to be delivered to my address - [redacted].  Gilbert, AZ 852972)  I expect you to convey to me the exact date you will be shipping these pictures to my above address and the shipping method.3)  I expect at a minimum the $8.95 additional fee to be refunded immediately because of the horrible customer service. Regards, [redacted] 
> From: [redacted]> To: [redacted]> Subject: RE: Your United Portraits Picture/Yearbook Order> Date: Wed, 31 Dec 2014 15:18:15 +0000> > Hello [redacted], > > We are currently closed for the holidays. We will re-open on the 6th and any orders that were not already shipped out will be sent out when we re-open. > > Thank you for your patience. > UP Customer Care > ________________________________________> From: [redacted]]> Sent: Sunday, December 14, 2014 3:43 PM> To: United Portraits Customer Service> Subject: RE: Your United Portraits Picture/Yearbook Order> > [redacted]> On 10/17 I placed an order. Where are my pictures? The last email I sent was on 12/3. I have not had a response. I want an exact date for shipment and the shipment method.> > ________________________________> From: [redacted]> To: [redacted]> Subject: RE: Your United Portraits Picture/Yearbook Order> Date: Wed, 3 Dec 2014 06:13:49 -0700> > When will my pictures be sent out? Where are you sending them? School or to my address ([redacted].)?> > > From: [redacted]> > To: [redacted]> > Subject: RE: Your United Portraits Picture/Yearbook Order> > Date: Tue, 25 Nov 2014 13:59:58 +0000> >> > Hello [redacted],> >> > Your order is in the last stages of production. You should be receiving them soon.> >> > Thank you for your patience.> >> > Have a safe and happy holiday!> > UP Customer Care> > ________________________________________> > From: [redacted]]> > Sent: Friday, November 21, 2014 8:06 AM> > To: United Portraits Customer Service> > Subject: RE: Your United Portraits Picture/Yearbook Order> >> > Hi,> >> > I haven't received my picture package and it's been over a month since I ordered. When will the package be sent out? Will it be sent to my home address or the school address?> >> > Thanks,> >> > [redacted]> > ###-###-####> >> > ________________________________> > To: [redacted]> > Subject: Your United Portraits Picture/Yearbook Order> > Date: Fri, 17 Oct 2014 10:59:17 -0700> > From: [redacted]> >> >> > [[redacted]] Thank you for your order!> > Below are your order details. Please refer to the invoice number if you need to contact us.> >> > Photo Orders> > Invoice Number Name Package Description Pose Background Ship/Late Order Fee Package Price Order Total> > [redacted] C 1 - 8x10 Portrait, 2 - 5x7 Portrait, 4 - 4x5 Portrait, 1 - 4 2.5x3.5 Wallet Photos, 2 - 9 Exchange Wallets 6 38 $8.95 $15.00 $23.95> >> >> >> > Amount Paid: $23.95> >> >> > You do NOT need to bring an order form or print this email as a receipt on picture day. Your order will be in our system immediately, and processed automatically.> >> > You may contact us at ###-###-#### or [redacted] if you have any other questions about your order.> >> > Thank You,> >> > -United Portraits> > ###-###-####> >Regards,[redacted]

Being so far away from the city we don't get a lot of opportunities to take photos. When this company came in today, they were so willing and able to take the photos of my entire family. We spent 15 minutes changing outfits, and taking different buddy and group photos. The photographer we worked with was so good with my kids. She is really a pro! I can't wait to see the proofs.

Hello,Thank your for letting us know of your concern.Do you have an order number or a name that I can look your order up by?All I have is [redacted], and there is no order under that name.Let me know so I can review this and let you know what is...

happening.[redacted].

Hi,We have looked up the status of this order and it shows delivered. [redacted] that is the tracking number we show.  If you have other questions please contact our office directly.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I took action and called the company for a tracking #. I was told they didn't have a tracking # because they don't use them to ship products and that I should keep checking my mail for another 7-10 days. There has been no resolution at all. I just want my 1 school picture on the disc of my kid and my money back after all of this. Regards,[redacted]

WOW! Seriously. Got my photos essentially next day. I turned them in on the last day they were due, which was right before the weekend. Then, when my son came home on Monday they were in his backpack. Very very very fast delivery. I've never had photos come in that quickly. And the quality was good too, it wasn't like they rushed the delivery instead of producing good quality.

Got the photos fast, and they were good quality. Thanks for the coupon code I found online too!

Hello,I see that you actually spoke with someone yesterday and they have already attended to your question.Your order was placed after our company's deadline for Christmas delivery.The order was fulfilled when our company returned from being closed for our holiday...

break.The customer service representative yesterday emailed you your order. Your disc is being handed out by your school.

Hello,Your order was actually delivered to the school on 1/15.Notes added by [redacted] Account Management on 1/15/15 at 10:07 AM:Customer contacted school, upgraded to package S at no charge. Order was delivered direct to the school. Customer refunded $23.95 and comp'ed package for 2015 when they call inNotes added by Accounting 1/15/15 at 10:59 AM:Payee:     [redacted]Amount:     23.95Send on:     01/15/2015Deliver By:     01/23/2015 Paper CheckReference #:     [redacted] Notes added by [redacted] Account Management on 1/28/15 at 10:34 AM:Customer replied to Revdex.com stating this was not resolved. [redacted] called [redacted] at the school office and she confirmed giving it to the students teacher.

Thank you for your comments. It seems from the notes on your account that you are already working with someone at our organization. Your issue has already been resolved.
For security reasons we do not provide support through third parties because our line of work includes children. If you...

have additional questions you will need to contact our office directly.