-----Original Message----- From: [redacted] Sent: Tuesday, April *** 4:PM To: [redacted] Subject: Fwd: Re: Tracking for part United Power Systems [redacted] ***Attached is the tracking information from [redacted] for the electric air compressor part you needed I have checked to make sure it was picked up today so you should see it in a few days Should you experience additional problems relating to this issue, feel free to reply to this message so we may assist you further [redacted] Thank you, Puma Industries, Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,No mention of the voice mails left requesting a return phone call? The excuse is the parts [redacted] was out for almost two weeks?? Very poor way to run a businessOk the generators are getting repaired but only after my constant persistenceThe repair shop was not getting any response from UPS until I emailed them twice and filed this complaintThe repair shop needed to order parts and UPS was not calling them backI still do not have the generators back as they are still waiting for the parts to show up
We have ordered and paid for the part that the customer reports he did not receive when the equipment was delivered United explained to the customer that this part was not normally stocked by us because we do not manufacture the unitPuma Industries will contact us tomorrow, with the tracking number for the [redacted] package and we will email the customer with the tracking number We appreciate your business!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint his is the second time I have filed a complaintI thought that everything was suppose to be taken care of the first time aroundI was finally contacted only after I filed the first complaint (which was the only way I could get anyone to call me.) I have tried to contact company numerous times, times all documented, and left messagesNo one seems to bother to call me backIf they have an answer machine, what is the purpose to leaving a messageAfter complaint I finally got a response, which is why I am sending another complaintI was told that they would fix the product since it was under warrantyI feel this company is trying to put me off until the warranty is upUnited told me to take it to a local repair shop and they would work on itThe company that looked at generator locally told me that it could not be fixed, it was an engine problemUnited Power System sent him parts to be fixed, I do not know why and neither did the man looking at itI spoke to him today, 6/9/15, and he said that he spoke to Kit, an employee and she was suppose to contact me regarding the return of the old one and shipment of a new oneI tried to call times and left messages, to see what I needed to do, no one answered or called meI requested a full refund and was told that I could not get one because it stated on my receipt they would not refundIt is NO WHERE on my receipt about a refundI even emailed and did get a response, but when I replied with another issue, refund, the email came back unable to deliverI am tired of taking time out of my day calling and calling to get someone to talk to me, and I do not want another one of the generatorsI just want a full refund and they can have their piece of [redacted] backTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I am tired of dealing, or excuse me, trying to deal with someone who never answers the phone of contacts me to at least let me know they are trying to resolve the issueI just want a refund, and be done with them Regards,
Parts were received after more phone calls and emails. This level of service is unacceptable and I do not understand how UPS can maintain a positive rating with BBB.
Dear ***,
We received the email on */7/to request a shop to drop the generators off for repair We received the requested information on the serial numbers on the */9/Unfortunately our parts person was out and did not assign the shop until our office received an
email on the 25th of *** We apologize for the delay and the parts have been sent out to the shop for installation Upon the shop's repair completion we will pay the shop their labor rate of $at no cost to the customer The shops usually have a one to two week determination time frame which is beyond our control and we do ask them if they can fit the units in as soon as possible We do appreciate your business and thank you for your patience!
Sincerely,
United Power Systems
I spoke to *** to direct her to drop the unit off at a local generator repair shop. The shop is currently making a determination to find out what is wrong with the unit. United Power Systems will pay for the repair and supply the parts needed for the repair at no charge to the
customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,No mention of the voice mails left requesting a return phone call?
The excuse is the parts [redacted] was out for almost two weeks??
Very poor way to run a business. Ok the generators are getting repaired but only after my constant persistence. The repair shop was not getting any response from UPS until I emailed them twice and filed this complaint. The repair shop needed to order parts and UPS was not calling them back. I still do not have the generators back as they are still waiting for the parts to show up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Parts were received after more phone calls and emails. This level of service is unacceptable and I do not understand how UPS can maintain a positive rating with Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
his is the second time I have filed a complaint. I thought that everything was suppose to be taken care of the first time around. I was finally contacted only after I filed the first complaint (which was the only way I could get anyone to call me.) I have tried to contact company numerous times, 20 times all documented, and left messages. No one seems to bother to call me back. If they have an answer machine, what is the purpose to leaving a message. After complaint I finally got a response, which is why I am sending another complaint. I was told that they would fix the product since it was under warranty. I feel this company is trying to put me off until the warranty is up. United told me to take it to a local repair shop and they would work on it. The company that looked at generator locally told me that it could not be fixed, it was an engine problem. United Power System sent him parts to be fixed, I do not know why and neither did the man looking at it. I spoke to him today, 6/9/15, and he said that he spoke to Kit, an employee and she was suppose to contact me regarding the return of the old one and shipment of a new one. I tried to call 3 times and left messages, to see what I needed to do, no one answered or called me. I requested a full refund and was told that I could not get one because it stated on my receipt they would not refund. It is NO WHERE on my receipt about a refund. I even emailed and did get a response, but when I replied with another issue, refund, the email came back unable to deliver. I am tired of taking time out of my day calling and calling to get someone to talk to me, and I do not want another one of the generators. I just want a full refund and they can have their piece of [redacted] back.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
I am tired of dealing, or excuse me, trying to deal with someone who never answers the phone of contacts me to at least let me know they are trying to resolve the issue. I just want a refund, and be done with them.
Regards,
-----Original Message-----
From: [redacted]
Sent: Tuesday, April [redacted] 2014 4:11 PM
To: [redacted]
Subject: Fwd: Re: Tracking for part United Power Systems
[redacted]Attached is the tracking information from [redacted] for the
electric air compressor part you needed.
I have checked to make sure it was picked up today so you should see it
in a few days.
Should you experience additional problems relating to
this issue, feel free to reply to this message so we may assist you further.
[redacted]Thank you,
Puma Industries, Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We have ordered and paid for the part that the customer reports he did not receive when the equipment was delivered.
United explained to the customer that this part was not normally stocked by us because we do not manufacture the unit. Puma Industries will contact us tomorrow, 04/**/14 with the...
tracking number for the [redacted] package and we will email the customer with the tracking number.
We appreciate your business!
-----Original Message----- From: [redacted] Sent: Tuesday, April *** 4:PM To: [redacted] Subject: Fwd: Re: Tracking for part United Power Systems [redacted] ***Attached is the tracking information from [redacted] for the electric air compressor part you needed I have checked to make sure it was picked up today so you should see it in a few days Should you experience additional problems relating to this issue, feel free to reply to this message so we may assist you further [redacted] Thank you, Puma Industries, Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,No mention of the voice mails left requesting a return phone call? The excuse is the parts [redacted] was out for almost two weeks?? Very poor way to run a businessOk the generators are getting repaired but only after my constant persistenceThe repair shop was not getting any response from UPS until I emailed them twice and filed this complaintThe repair shop needed to order parts and UPS was not calling them backI still do not have the generators back as they are still waiting for the parts to show up
We have ordered and paid for the part that the customer reports he did not receive when the equipment was delivered United explained to the customer that this part was not normally stocked by us because we do not manufacture the unitPuma Industries will contact us tomorrow, with the tracking number for the [redacted] package and we will email the customer with the tracking number We appreciate your business!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint his is the second time I have filed a complaintI thought that everything was suppose to be taken care of the first time aroundI was finally contacted only after I filed the first complaint (which was the only way I could get anyone to call me.) I have tried to contact company numerous times, times all documented, and left messagesNo one seems to bother to call me backIf they have an answer machine, what is the purpose to leaving a messageAfter complaint I finally got a response, which is why I am sending another complaintI was told that they would fix the product since it was under warrantyI feel this company is trying to put me off until the warranty is upUnited told me to take it to a local repair shop and they would work on itThe company that looked at generator locally told me that it could not be fixed, it was an engine problemUnited Power System sent him parts to be fixed, I do not know why and neither did the man looking at itI spoke to him today, 6/9/15, and he said that he spoke to Kit, an employee and she was suppose to contact me regarding the return of the old one and shipment of a new oneI tried to call times and left messages, to see what I needed to do, no one answered or called meI requested a full refund and was told that I could not get one because it stated on my receipt they would not refundIt is NO WHERE on my receipt about a refundI even emailed and did get a response, but when I replied with another issue, refund, the email came back unable to deliverI am tired of taking time out of my day calling and calling to get someone to talk to me, and I do not want another one of the generatorsI just want a full refund and they can have their piece of [redacted] backTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I am tired of dealing, or excuse me, trying to deal with someone who never answers the phone of contacts me to at least let me know they are trying to resolve the issueI just want a refund, and be done with them Regards,
Parts were received after more phone calls and emails. This level of service is unacceptable and I do not understand how UPS can maintain a positive rating with BBB.
Dear ***,
We received the email on */7/to request a shop to drop the generators off for repair We received the requested information on the serial numbers on the */9/Unfortunately our parts person was out and did not assign the shop until our office received an
email on the 25th of *** We apologize for the delay and the parts have been sent out to the shop for installation Upon the shop's repair completion we will pay the shop their labor rate of $at no cost to the customer The shops usually have a one to two week determination time frame which is beyond our control and we do ask them if they can fit the units in as soon as possible We do appreciate your business and thank you for your patience!
Sincerely,
United Power Systems
I spoke to *** to direct her to drop the unit off at a local generator repair shop. The shop is currently making a determination to find out what is wrong with the unit. United Power Systems will pay for the repair and supply the parts needed for the repair at no charge to the
customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,No mention of the voice mails left requesting a return phone call?
The excuse is the parts [redacted] was out for almost two weeks??
Very poor way to run a business. Ok the generators are getting repaired but only after my constant persistence. The repair shop was not getting any response from UPS until I emailed them twice and filed this complaint. The repair shop needed to order parts and UPS was not calling them back. I still do not have the generators back as they are still waiting for the parts to show up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please see attached.
Parts were received after more phone calls and emails. This level of service is unacceptable and I do not understand how UPS can maintain a positive rating with Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
his is the second time I have filed a complaint. I thought that everything was suppose to be taken care of the first time around. I was finally contacted only after I filed the first complaint (which was the only way I could get anyone to call me.) I have tried to contact company numerous times, 20 times all documented, and left messages. No one seems to bother to call me back. If they have an answer machine, what is the purpose to leaving a message. After complaint I finally got a response, which is why I am sending another complaint. I was told that they would fix the product since it was under warranty. I feel this company is trying to put me off until the warranty is up. United told me to take it to a local repair shop and they would work on it. The company that looked at generator locally told me that it could not be fixed, it was an engine problem. United Power System sent him parts to be fixed, I do not know why and neither did the man looking at it. I spoke to him today, 6/9/15, and he said that he spoke to Kit, an employee and she was suppose to contact me regarding the return of the old one and shipment of a new one. I tried to call 3 times and left messages, to see what I needed to do, no one answered or called me. I requested a full refund and was told that I could not get one because it stated on my receipt they would not refund. It is NO WHERE on my receipt about a refund. I even emailed and did get a response, but when I replied with another issue, refund, the email came back unable to deliver. I am tired of taking time out of my day calling and calling to get someone to talk to me, and I do not want another one of the generators. I just want a full refund and they can have their piece of [redacted] back.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
I am tired of dealing, or excuse me, trying to deal with someone who never answers the phone of contacts me to at least let me know they are trying to resolve the issue. I just want a refund, and be done with them.
Regards,
-----Original Message-----
From: [redacted]
Sent: Tuesday, April [redacted] 2014 4:11 PM
To: [redacted]
Subject: Fwd: Re: Tracking for part United Power Systems
[redacted]Attached is the tracking information from [redacted] for the
electric air compressor part you needed.
I have checked to make sure it was picked up today so you should see it
in a few days.
Should you experience additional problems relating to
this issue, feel free to reply to this message so we may assist you further.
[redacted]Thank you,
Puma Industries, Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We have ordered and paid for the part that the customer reports he did not receive when the equipment was delivered.
United explained to the customer that this part was not normally stocked by us because we do not manufacture the unit. Puma Industries will contact us tomorrow, 04/**/14 with the...
tracking number for the [redacted] package and we will email the customer with the tracking number.
We appreciate your business!