As indicated in original response, payment was made [redacted] are applied to accounts the day after being made. Customer has paid balance due and we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
He is saying my husband threatened him but it was actually the other way around as after my conversation with Mr. [redacted] I was so upset that I called my husband and told him how I was treated and how he yelled at me and he called the [redacted] Sheriffs department and told them what happened, he was referred to our local department due to the location of the tank. Mr. [redacted] threatened my husband and said I was a liar.
If he is offering to refund my gas NOW how come when I called and told them he said he was going to take my tank and MY GAS and not pay for what was already my gas.
I want the full refund of my 26% of the filled tank and it is more than the figure provided.
Regards,
[redacted]
As customer acknowledges in complaint, she requested to terminate tank rental agreement. Upon tank being repossessed, the charges set forth in the tank rental agreement were assessed to the account. A credit was then given for the propane remaining in the tank but the credit was not...
enough to cover the balance due so a statement was sent showing the balance due of 90.35.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid the bill as requested. I still feel that I don't owe the money. Speciffically I don't feel that I should have to pay a monthly interest since I have not gotten a monthly bill from them. If I owed the original amount is one thing and I don't see where we are going to get pass that but interest on a charge when not billed but one time in over a year is something else. Refund any and all money, in this case $5.25, that was paid as the result of finance charges from the time the original bill. This charge should not be applied since no further bills past the original $10 late fee have been sent out.
Regards,
[redacted]
It is not uncommon for customers to call and request tank to be filled but not know exact percentage tank was on. This means customers often pay the amount they believe will cover having their tank filled but more gallons than paid for are actually delivered because the tank percent was lower than customer believed. Customer admits receiving all of the gallons and needs to pay.
All incoming calls are recorded. After reviewing the call, it is clear that [redacted] personnel were not rude as claimed by customer. The call was ended when customer called the office manager a [redacted] Customer has repeatedly been told that if he can produce evidence of...
ownership of the tank then [redacted] would be willing to move tank back to original location. The person who originally purchased the tank is the one who requested the tank be moved. Based on the records available to [redacted] that person still owned tank at time of request to move. Customer is trying to involve [redacted] in an apparent dispute between family members and [redacted] will get involved in that dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We will wait and see if this is a true statement. I was told the same thing 2 months ago and still did not receive a check. I will leave this open until the check is in my hand.
[redacted]
 %
When the tank was picked up, the non-usage fee was charged twice which resulted in the balance shown to be owed. A correction has been done to remove that second charge and customer owes no balance on the account.
Customer received 364.9 gallons of propane on October 6, 2014. Due to computer issues, driver initially started pumping and pumped 79.2 gallons before the pump locked up. In order to continue the delivery, the driver had to enter a "payment". However, as customer acknowledges, no...
payment was made on day of delivery. That "payment" is what was marked out on the delivery ticket given to the customer. After that "payment" was entered, the truck pumped another 285.7 gallons. Customer has only been charged for gallons actually delivered and stills owes for the 79.2 gallons pumped prior to pump locking up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I WOULD LIKE FOR THEM TO TAKE OF THE WHOLE BILL .THEY HAVE ALSO CHARGED ME INTEREST CHARGES .
Order was entered on September 5, 2013 for a fill-up. Delivery was made on September 13, 2013 and the delivery price was the same as the price locked-in when order was entered. Customer does not specify on what date he claims to have placed order but the balance due is because customer...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The amount that shows due originally on the invoice is not the amount that was on the first bill we received. After I talked to someone at the main office and was told "yes, the bill is correct" that I was not getting a refund, but in fact did owe per their records... The fees for all he pick up and pumpout and min annual consumption are outrageous. There is no date on the contract that my father-in-law supposedly signed. After my husband talked to someone at one of the offices, we did receive a bill that showed a zero amount due. We were satisfied with that, but then again received another bill in a different amount. We will not be paying this bill.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received an e-mail from [redacted] propane indicating they will replace my refurbished tank with a new tank and transfer the existing propane to the new tank for a total cost to me of $343.97. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The five rental charges are for annual rent not monthly rent and are for the past five years customer rented tank. Customer was only charged $50.00 for tank pickup but the version of the tank rental agreement customer had only called for a $25.00 fee so $25.00 will be credited to the account. The tank rental agreement does not address pricing of propane and the additional per gallon price paid by rental customers is for maintenance of the equipment rented, not for rent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They say tank rental is yearly but never send a statement for years and then say it is over due. How can it be past due if they can not figure it until picked up. The gas usage is annual also. Did they not know for years how mush gas I was using. The contract also said there was a pick up fee of $25 why did they charge $50. Why did Mrs [redacted] and Mrs [redacted] not return multipule phone calls and messages from the [redacted] office. The company's first statement said the acct was over 120 days past due,I called and asked for a response from Mrs [redacted] and was told she would call. After the next call to [redacted] which had no response from Mrs [redacted] I received a collection letter from Mrs [redacted]. Finally after 2 calls and no response from Mrs [redacted] I paid the acct under protest which I told to the [redacted] Trace office. I think I shiould get a refund. Also can I file a complaint against UPG Company because of their business practices in [redacted], Lawrenceburg, and Nashville area? Thanks
The date in the original response was a typographical error. The date was 2007 as shown on the attached tank rental agreement. The agreement is also signed by [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Reviewing the contract I see in the small print their legal right to do this. I also see my phone number clearly on the contract. It makes more sense to call a customer and ask if they are still using the tank rather than just come pick it up without notification. This tank was at a rarely used lake house, the same rarely used place they were more than glad to install it.
Regards,
[redacted]
As indicated in original response, payment was made [redacted] are applied to accounts the day after being made. Customer has paid balance due and we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
He is saying my husband threatened him but it was actually the other way around as after my conversation with Mr. [redacted] I was so upset that I called my husband and told him how I was treated and how he yelled at me and he called the [redacted] Sheriffs department and told them what happened, he was referred to our local department due to the location of the tank. Mr. [redacted] threatened my husband and said I was a liar.
If he is offering to refund my gas NOW how come when I called and told them he said he was going to take my tank and MY GAS and not pay for what was already my gas.
I want the full refund of my 26% of the filled tank and it is more than the figure provided.
Regards,
[redacted]
As customer acknowledges in complaint, she requested to terminate tank rental agreement. Upon tank being repossessed, the charges set forth in the tank rental agreement were assessed to the account. A credit was then given for the propane remaining in the tank but the credit was not...
enough to cover the balance due so a statement was sent showing the balance due of 90.35.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid the bill as requested. I still feel that I don't owe the money. Speciffically I don't feel that I should have to pay a monthly interest since I have not gotten a monthly bill from them. If I owed the original amount is one thing and I don't see where we are going to get pass that but interest on a charge when not billed but one time in over a year is something else. Refund any and all money, in this case $5.25, that was paid as the result of finance charges from the time the original bill. This charge should not be applied since no further bills past the original $10 late fee have been sent out.
Regards,
[redacted]
It is not uncommon for customers to call and request tank to be filled but not know exact percentage tank was on. This means customers often pay the amount they believe will cover having their tank filled but more gallons than paid for are actually delivered because the tank percent was lower than customer believed. Customer admits receiving all of the gallons and needs to pay.
All incoming calls are recorded. After reviewing the call, it is clear that [redacted] personnel were not rude as claimed by customer. The call was ended when customer called the office manager a [redacted] Customer has repeatedly been told that if he can produce evidence of...
ownership of the tank then [redacted] would be willing to move tank back to original location. The person who originally purchased the tank is the one who requested the tank be moved. Based on the records available to [redacted] that person still owned tank at time of request to move. Customer is trying to involve [redacted] in an apparent dispute between family members and [redacted] will get involved in that dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We will wait and see if this is a true statement. I was told the same thing 2 months ago and still did not receive a check. I will leave this open until the check is in my hand.
[redacted]
 %
When the tank was picked up, the non-usage fee was charged twice which resulted in the balance shown to be owed. A correction has been done to remove that second charge and customer owes no balance on the account.
Charges have been removed from account and it has a zero balance.
Customer received 364.9 gallons of propane on October 6, 2014. Due to computer issues, driver initially started pumping and pumped 79.2 gallons before the pump locked up. In order to continue the delivery, the driver had to enter a "payment". However, as customer acknowledges, no...
payment was made on day of delivery. That "payment" is what was marked out on the delivery ticket given to the customer. After that "payment" was entered, the truck pumped another 285.7 gallons. Customer has only been charged for gallons actually delivered and stills owes for the 79.2 gallons pumped prior to pump locking up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I WOULD LIKE FOR THEM TO TAKE OF THE WHOLE BILL .THEY HAVE ALSO CHARGED ME INTEREST CHARGES .
Order was entered on September 5, 2013 for a fill-up. Delivery was made on September 13, 2013 and the delivery price was the same as the price locked-in when order was entered. Customer does not specify on what date he claims to have placed order but the balance due is because customer...
did not pay in full for this delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The amount that shows due originally on the invoice is not the amount that was on the first bill we received. After I talked to someone at the main office and was told "yes, the bill is correct" that I was not getting a refund, but in fact did owe per their records... The fees for all he pick up and pumpout and min annual consumption are outrageous. There is no date on the contract that my father-in-law supposedly signed. After my husband talked to someone at one of the offices, we did receive a bill that showed a zero amount due. We were satisfied with that, but then again received another bill in a different amount. We will not be paying this bill.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received an e-mail from [redacted] propane indicating they will replace my refurbished tank with a new tank and transfer the existing propane to the new tank for a total cost to me of $343.97. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The discrepancy between refund check amount and amount paid involved the delivery discount. A check for $14.24 is being sent out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The five rental charges are for annual rent not monthly rent and are for the past five years customer rented tank. Customer was only charged $50.00 for tank pickup but the version of the tank rental agreement customer had only called for a $25.00 fee so $25.00 will be credited to the account. The tank rental agreement does not address pricing of propane and the additional per gallon price paid by rental customers is for maintenance of the equipment rented, not for rent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They say tank rental is yearly but never send a statement for years and then say it is over due. How can it be past due if they can not figure it until picked up. The gas usage is annual also. Did they not know for years how mush gas I was using. The contract also said there was a pick up fee of $25 why did they charge $50. Why did Mrs [redacted] and Mrs [redacted] not return multipule phone calls and messages from the [redacted] office. The company's first statement said the acct was over 120 days past due,I called and asked for a response from Mrs [redacted] and was told she would call. After the next call to [redacted] which had no response from Mrs [redacted] I received a collection letter from Mrs [redacted]. Finally after 2 calls and no response from Mrs [redacted] I paid the acct under protest which I told to the [redacted] Trace office. I think I shiould get a refund. Also can I file a complaint against UPG Company because of their business practices in [redacted], Lawrenceburg, and Nashville area? Thanks
 %3
The date in the original response was a typographical error. The date was 2007 as shown on the attached tank rental agreement. The agreement is also signed by [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Reviewing the contract I see in the small print their legal right to do this. I also see my phone number clearly on the contract. It makes more sense to call a customer and ask if they are still using the tank rather than just come pick it up without notification. This tank was at a rarely used lake house, the same rarely used place they were more than glad to install it.
Regards,
[redacted]