Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ We have tried to reach out to the customer to resolve this matter and have not received a replyPhone calls have been unsuccessfulWe ask that the customer call us at XXX-XXX-XXXX and ask for [redacted] - Service Director or [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for a return phone call at this timeI left my cell phone number with the service manager Final Business Response / [redacted] (4000, 9, 2015/03/06) */ Dear Revdex.com, I had the pleasure of speaking to [redacted] We believe the matter is resolved [redacted] GM
[redacted], I am very sorry that this information was found out after your purchase. Our records indicate that you actually purchased the vehicle on June 28, 2014. I am investigating with [redacted] to find out when this accident was posted. I know this does not solve your situation...
right now, but I will get back to you. We take these things very serious. I will also reach out to the customer that traded, and find out why she decided no to disclose the accident. I will be in touch.
Complaint: [redacted]
I am rejecting this response because: I paid almost...
$1,800 por extende warranty and inmediatly when they know from this complaint,made a check for $835 and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance.
Sincerely,
[redacted]
[redacted],I have read your complaint and I am not sure how Gary Lang has had the opportunity to look at the vehicle since your purchase. It appears that your complaint is with [redacted] or [redacted] Motors and not with Gary Lang [redacted]. It appears that someone has...
vandalized your vehicle or perhaps the place you had the maintenance done accidentally put windshield washer fluid in the radiator and you had explained in your letter. It appears we have tried to get you into a new vehicle, but due to credit issues and down payment we were not successful. I am not sure at this point what Gary Lang [redacted] can do without seeing the vehicle.
I understand that Ms. [redacted] is rejecting the outcome of this complaint, but she did apply for credit as well as provided bank statements and checks stubs to get her a loan approved. I am sorry that she did not like the vehicle that she was approved for.
Complaint: [redacted]
I am rejecting this response because: The issue is not being addressed. I was lied to and was told they were NOT going to run my credit!! In fact they are lying in this response as they did call and said that they had several approvals but not for the vehicle I wanted. I emailed the GM and told him I had no desire to do business with them. I received NO response. I expect them to do as Jason told me they have a "system" in place that will tell the bureaus that the credit pull was not authorized.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I tried to retract the complaint after I received my money back. Thank you for your attention kindly close this...
Ms. [redacted] provided all the necessary information for Gary Lang to obtain financing for her. Due to her situation we were not able to provide financing. I understand that she is upset and is now trying to get the inquires removed. I explained to Ms. [redacted] how the credit inquires...
work, but she wants them removed. I have reached out to Ms. [redacted] with no return calls. Below is an article supplied by [redacted] for her review.Copied from [redacted]:When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
Complaint: [redacted]
I am rejecting this response because:To Whom It May Concern: I'm submitting additional new evidence/information I just received from [redacted] that supports my firm belief that my auto sales rep was lying when he 1) waved a blank [redacted] in front of me and 2) said on more than one occasion to me that the reason the used car I was about to purchase was only turned in with 4,000 by the previous owner "because she wanted a sedan instead of an SUV". It had been in a major accident, my sales rep ([redacted]) didn't admit that at the time before and after purchase (as my previous documents to you show). And now [redacted] (in this document) substantiates that the accident appeared on [redacted] 5 days after it happened, which was 4 months prior to me purchasing the SUV. [redacted] 847-[redacted]
I have read the complaint and understand that our customer is not happy with the purchase of his new vehicle. I am sorry to hear that. It appears we have tried to trade him out, but have been unsuccessful. I will have his warranty refunded to the finance company per his request....
I will need him to either come by and sign a request or cancel or email me at [email protected].
I am very sorry about the situation. It has come to my attention that the loan was approved and finalized with the financial institution, but the issue started when the financial institution was trying to verify the annual income that was stated on the...
customers application. According to the lending source they attempted several time to contact the HR department at the customers current employment. After finally receiving a return phone call the lending institution claimed that the income stated on the application was not accurate and decided to resend the deal due to false information that was provided on the application. Once we found out that the bank had decided to no longer honor the approval due to the misleading information that was provided by the customer we made several attempts to contact the customer. When we were finally able to reach the customer and set up appointment to come in to discuss the situation, they were not happy and felt that it was something the dealership had caused. We had the customers trade-in cleaned and detailed, changed the oil, changed the air filter and gave them 100% of their money back along with a $25 gas card. We did not attempt to ask the customer for anything for the use of the new car they purchased and was not able to keep due to the false information provided.At this point we are not going to issue any additional dollars to the customer for the misleading information provided to the lender, which caused the lender to resend it financial approval.
In the case of Mr. [redacted]. I contacted Mr. [redacted] and found out the car was in another person’s name and that Mr. [redacted] was the cosigner. I have refunded the customer’s finance company ([redacted] Motor Finance) $850.65 for the purchase of the protection package. Not really sure about the pain...
and suffering for not having the protection package installed.
Mr. [redacted],I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint. Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the best...
possible loan terms. We have a team that work with consumers like yourself who have personal credit issues and we use 4 different banks to help with customers in your credit situation. I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood. I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www.[redacted].com/blogs/ask-[redacted]/multiple-inquiries-when-sho...⇄ shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.Thanks for asking.The “Ask [redacted]” team
Initial Business Response /* (1000, 5, 2015/03/04) */
We have tried to reach out to the customer to resolve this matter and have not received a reply. Phone calls have been unsuccessful. We ask that the customer call us at XXX-XXX-XXXX and ask for ** - Service Director or [redacted] General...
Manager.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for a return phone call at this time. I left my cell phone number with the service manager.
Final Business Response /* (4000, 9, 2015/03/06) */
Dear Revdex.com,
I had the pleasure of speaking to [redacted]. We believe the matter is resolved.
[redacted] GM
Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ We have tried to reach out to the customer to resolve this matter and have not received a replyPhone calls have been unsuccessfulWe ask that the customer call us at XXX-XXX-XXXX and ask for [redacted] - Service Director or [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for a return phone call at this timeI left my cell phone number with the service manager Final Business Response / [redacted] (4000, 9, 2015/03/06) */ Dear Revdex.com, I had the pleasure of speaking to [redacted] We believe the matter is resolved [redacted] GM
[redacted], I am very sorry that this information was found out after your purchase. Our records indicate that you actually purchased the vehicle on June 28, 2014. I am investigating with [redacted] to find out when this accident was posted. I know this does not solve your situation...
right now, but I will get back to you. We take these things very serious. I will also reach out to the customer that traded, and find out why she decided no to disclose the accident. I will be in touch.
Complaint: [redacted]
I am rejecting this response because: I paid almost...
$1,800 por extende warranty and inmediatly when they know from this complaint,made a check for $835 and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance.
Sincerely,
[redacted]
[redacted],I have read your complaint and I am not sure how Gary Lang has had the opportunity to look at the vehicle since your purchase. It appears that your complaint is with [redacted] or [redacted] Motors and not with Gary Lang [redacted]. It appears that someone has...
vandalized your vehicle or perhaps the place you had the maintenance done accidentally put windshield washer fluid in the radiator and you had explained in your letter. It appears we have tried to get you into a new vehicle, but due to credit issues and down payment we were not successful. I am not sure at this point what Gary Lang [redacted] can do without seeing the vehicle.
I understand that Ms. [redacted] is rejecting the outcome of this complaint, but she did apply for credit as well as provided bank statements and checks stubs to get her a loan approved. I am sorry that she did not like the vehicle that she was approved for.
Complaint: [redacted]
I am rejecting this response because: The issue is not being addressed. I was lied to and was told they were NOT going to run my credit!! In fact they are lying in this response as they did call and said that they had several approvals but not for the vehicle I wanted. I emailed the GM and told him I had no desire to do business with them. I received NO response. I expect them to do as Jason told me they have a "system" in place that will tell the bureaus that the credit pull was not authorized.
Sincerely,
[redacted]
Thank you, but this will go unresoled
Complaint: [redacted]
I am rejecting this response because: prove the fact u contacted [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I tried to retract the complaint after I received my money back. Thank you for your attention kindly close this...
case.
Sincerely,
Nicole [redacted]
Ms. [redacted] provided all the necessary information for Gary Lang to obtain financing for her. Due to her situation we were not able to provide financing. I understand that she is upset and is now trying to get the inquires removed. I explained to Ms. [redacted] how the credit inquires...
work, but she wants them removed. I have reached out to Ms. [redacted] with no return calls. Below is an article supplied by [redacted] for her review.Copied from [redacted]:When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
Complaint: [redacted]
I am rejecting this response because:To Whom It May Concern: I'm submitting additional new evidence/information I just received from [redacted] that supports my firm belief that my auto sales rep was lying when he 1) waved a blank [redacted] in front of me and 2) said on more than one occasion to me that the reason the used car I was about to purchase was only turned in with 4,000 by the previous owner "because she wanted a sedan instead of an SUV". It had been in a major accident, my sales rep ([redacted]) didn't admit that at the time before and after purchase (as my previous documents to you show). And now [redacted] (in this document) substantiates that the accident appeared on [redacted] 5 days after it happened, which was 4 months prior to me purchasing the SUV. [redacted] 847-[redacted]
I have called the customer and will honor the verbal agreement.... I left John a msg.
I have read the complaint and understand that our customer is not happy with the purchase of his new vehicle. I am sorry to hear that. It appears we have tried to trade him out, but have been unsuccessful. I will have his warranty refunded to the finance company per his request....
I will need him to either come by and sign a request or cancel or email me at [email protected].
I am very sorry about the situation. It has come to my attention that the loan was approved and finalized with the financial institution, but the issue started when the financial institution was trying to verify the annual income that was stated on the...
customers application. According to the lending source they attempted several time to contact the HR department at the customers current employment. After finally receiving a return phone call the lending institution claimed that the income stated on the application was not accurate and decided to resend the deal due to false information that was provided on the application. Once we found out that the bank had decided to no longer honor the approval due to the misleading information that was provided by the customer we made several attempts to contact the customer. When we were finally able to reach the customer and set up appointment to come in to discuss the situation, they were not happy and felt that it was something the dealership had caused. We had the customers trade-in cleaned and detailed, changed the oil, changed the air filter and gave them 100% of their money back along with a $25 gas card. We did not attempt to ask the customer for anything for the use of the new car they purchased and was not able to keep due to the false information provided.At this point we are not going to issue any additional dollars to the customer for the misleading information provided to the lender, which caused the lender to resend it financial approval.
In the case of Mr. [redacted]. I contacted Mr. [redacted] and found out the car was in another person’s name and that Mr. [redacted] was the cosigner. I have refunded the customer’s finance company ([redacted] Motor Finance) $850.65 for the purchase of the protection package. Not really sure about the pain...
and suffering for not having the protection package installed.
Mr. [redacted],I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint. Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the best...
possible loan terms. We have a team that work with consumers like yourself who have personal credit issues and we use 4 different banks to help with customers in your credit situation. I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood. I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www.[redacted].com/blogs/ask-[redacted]/multiple-inquiries-when-sho...⇄ shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.Thanks for asking.The “Ask [redacted]” team
Initial Business Response /* (1000, 5, 2015/03/04) */
We have tried to reach out to the customer to resolve this matter and have not received a reply. Phone calls have been unsuccessful. We ask that the customer call us at XXX-XXX-XXXX and ask for ** - Service Director or [redacted] General...
Manager.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for a return phone call at this time. I left my cell phone number with the service manager.
Final Business Response /* (4000, 9, 2015/03/06) */
Dear Revdex.com,
I had the pleasure of speaking to [redacted]. We believe the matter is resolved.
[redacted] GM