United Property Management

The apartment at [redacted] I moved into from out of state was dirty and the verbal statements to me regarding updates to my unit was never done.I moved into [redacted] Apartments in the first week of July last year 2014. Any and all problems should have been handled prior to my move in but it wasn't. I put down in writing all the hiccups and problems with the unit, including the unfinished base painting and provided some pictures to a [redacted] person at the corporate office. I do have many more that were taken and stored on my phone. I spoke with her back in early August and told her I also had many more pictures of the cabinets and other things in the unit. She told me that she would turn over my concerns to the proper individuals and that someone would be contacting me soon. That contact never happen. I went into the manager's office repeatedly and at the time her name was [redacted] and she sympathized with my situation. At least it seemed and she relayed to them everything but they still did nothing. I was told that my unit still had the original bathroom/kitchen flooring and cabinets, to which would be replaced soon because the tile didn't look like the other units. My bathroom floor has cigarette burns in which came from another tenant prior to me, the back of the bathroom door has been all damaged at the bottom, and I shouldn't have to endure and look at damage that was created by someone else. The cabinets in the bathroom and the kitchen are peeling and visibly old, the carpet was supposed to be replaced, however they sent one of their maintenance men to come and do several patch jobs. I was told that my carpet was going to be cleaned, again...never happened. Some of the stains on the floor, I'm using my furniture to cover. For a first-time renter into this complex and first-time resident of North Carolina, I am truly disgusted with the way United Property Management has handled this very important situation...or lack thereof I should say. The letter they send out stating how valuable and how I'm appreciated as a tenant is untrue and it doesn't feel like it and their actions don't show I'm valued me as a tenant either. I'm only valued when they receive the rent payment every month on time. Now, recently I received paper work from the manager's office regarding signing a new lease. I am only willing to do so, if they fix my unit as I was told would happen. It's been since July and there is no reason why I should have old fixures and flooring in my unit from the time the complex was built....no reason.Desired SettlementReplace my bathroom/kitchen vinyl flooring, clean my carpet, and replace my cabinets which are the major things that were verbally promised to me and were told should have been done before I moved in.Business Response /[redacted]/We have investigated the consumer's complaint and will contact her directly with details as to what work will be done in her apartment unit.Consumer Response /[redacted]/I actually, stopped by the office of [redacted] on Thursday April 23, 2015 and the manager there told me that someone would be contacting me and I will wait for a response from them. So far, I have not received one. And, I will contact you again if I do not hear back from them...thank you Revdex.com for your professional assistance in this matter.Final Consumer Response /[redacted]/Hello [redacted] United Property Management has taken steps to rectify the issues in my unit. My bathroom vinyl floor was replaced this morning and the property manager stated a maintenance crew will stop by soon to assess the other things needing to be replaced. Thank you so much for helping me. God bless.

Poor property management A dispute transpired between a tenant and the property manager. The tenant later received a forged letter from management threatening the termination of the lease. Upon contacting the corporate office United Property Management regarding the issue a response was not recieved. The property manager has refused to provide contact information requested for her supervisior to address the issue. The matter has been handled in a very unprofessional way and a tenant should never receive falsified documents threatening lease terminationDesired SettlementTo be contacted by upper management not the property manager for the issue to be addressedBusiness Response A tenant came into office threatening and cursing at the manager. Our corporate office sent her a lease violation letter because it is a violation of her lease:Section 15A(3) You agree not to Make or permit noises or acts that will disturb the rights or comforts of anyone, including any other tenant of Ours, any Authorized Occupant, and any employee or representative or contractor of Ours, and for the purposes of this Paragraph, such noises or acts shall include, but are not limited to (i) verbal or physical abuse, (ii) cursing, (iii) yelling, (iv) actual or implied threats, (v) any form of intimidation, whether physical or verbal, or (vi) refusing to leave either the management office or any Common Area facility/amenity immediately upon Our request.It is our understanding that the resident has since apologized for her behavior towards our employee.

due to robbery in nov. 2013 my window was busted out. I have notified property manager re: this and it has been 3 wks and it has not been repairedOn Dec7th I went to VA to visit my brother. Upon return I seen that my apt had been robbed. I notified police and property manager. Maintenance came the next day and boarded up the window that was busted out.It took them 3 days to send maintenance out to measure the window, which I feel shouldve been done that following monday on the 9th. I have a 5 year old son and since this has happened he is having severe nightmares and keeps saying "mommy im so scared". I am scared too, because that board they put up is not secure. All someone has to do is take out a few screws and gain entrance and hurt or kill me and my son, not to mention be robbed again. I have been more than patient and am not getting anywhere with this property manager or corporate. I escalated this same complaint to corporate and have not heard a reply from them either. I keep texting the resident manager and a lot of times she does not reply at all. I feel that I am getting the run around. Also due to feeling unsafe being on the ground level I requested to be relocated to another property or at least be moved upstairs. I was told that I have to pay another deposit and apply and be put on the waiting list.I do not believe this. First of all I have paid a deposit when I moved here about 6 years ago. And I do not feel safe being on ground floor now since this happened and should be given priority on the list. I waited a reasonable amount of time for them to repair window and recontacted resident manager and all she said is it has been ordered.So I waited til after the Christmas holidays and recontacted again and asked when are you going to fix my window and that was last week. She replied and said 01/06/14. So when I came home on that day it was not fixed. Contacted her and asked her why did they not fix window? Her reply is the window people did not measure the window correctly and therefore the wrong size came, that they should have measured the inside of the window instead of outside. And she told me, that she is going to order it from another company. I asked once again when will they fix it, and have not gotten a reply. And when I call they do not answere, that is why I text her. I has been 3 weeks since I asked them to replace my window and it still has that flimsy nonsafe board up there. There is no way they can convince me that a professional window contractor/installer who does this for a living 8-10 hrs/day made such a mistake.It has been cold in my apt all day. The tempt hear went down in the teens today. I generally set my thermostat on 75 but today was so cold my son and I had to wear coats around the apt. I complained to management and eventually they sent an int oxicated maintenance person to check it out, who claimed that my unit worked fine and spoke to me like I was crazy. There is a terrible draft where the window has been busted out. The other day she said I needed to send her a police report, but was previously told by her that any incidents that happen on the property involving police that the Police Dept automatically faxes them a copy of the report. Therefore I feel that they are just stringing me along. My son has bronchial asthma and this situation is not condusive to his health nor mines. It certainly is not fair for me to have to pay rent and live in a place that is not safe due to their prolonged delay in fixing this window. In addition, having to turn up my thermostat more than necessary which will cause me to have an usually high light bill, further jeopardize our emotional health and put at risk for another robbery or even get hurt or killed. My son has to sleep with me every night and wakes up crying and having nitemares. I want something done immediately, I do not want to wait another 3 wks. I have patiently waited. Desired SettlementI want to be placed in another unit upstairs if they can not immediately fix window.If it was their apt or house this would been fixed immediately.They can have the glass people locally come and do a on the spot repair, considering I have waited so long, and that is what my 2nd option would be to resolve the issue if they refuse to relocate me in another unit. Business Response /[redacted]/We have a subcontractor scheduled to install the window on Monday, January 13, 2014.

Inadequate visitor parking spaces and inadequate concessions for visitors when all visitor spaces are occupied. 24 Hr. Towing. Completely unreasonableI am new to the West Oaks community and my vehicle was towed at 3am this morning because I forgot to put my decal in the window. My neighbor saw the towing company and told them that I was a resident and tried to come and alert me, however, [redacted] towing towed my vehicle away anyway. This caused me to further investigate the towing policy and visitor parking accommodations. After speaking with property management and [redacted] towing these are my finding:There is inadequate visitor parking at West Oaks apartments and [redacted] towing company informed me that they tow in this community 24 hours per day. They confirmed that it is possible for me to be home in the middle of the afternoon with company, and if all of the visitor spaces are taken, my company will be subjected to being towed mid-day. There are only 3 visitor parking spaces on my end of the community and upwards of 16 units (estimated)to share the 3 spaces, this is completely unacceptable. Additionally, I have an elderly and disabled aunt whom I care for 2-4 nights per week overnight. During this time, my baby sitter comes to stay a my home to keep watch over my children while I am away from my home, which means that my sitter is also subjected to being towed since all of the 3 visitor spaces are always occupied. Secondly, I have a fiancé that I would like to invite to stay over night once in a while, however, because he does not have a decal and all of the visitor paring is always occupied, he is also subjected to being towed unreasonably. I spoke with [redacted] the property manager and she told me that she has requested additional parking spaces before, but to no avail and that "this is the policy". She assured me that she would forward my concern but was not optimistic of the outcome. There is no contact information on the website for any of upper management/ personnel and when I asked the property manager for additional contact information, she told me that they don't have it there because they don't a lot of people calling and reaching out. The lack of visitor parking spaces and the 24 hr towing are both oppressive and unconscionable business practices. I am new to the community and I was beginning to settle in a really enjoy my place, however, this towing/parking situation has me extremely disappointed because when I moved in and asked about what I should do when all of the visitor spaces were taken, I was told that my guests could simply park anywhere. It is not my desire to cause any problems, however, I am a tenant who cares for my sick aunt and require overnight childcare a few evening out of the week and I need the reassurance of knowing that my sitter will not be towed. I would like for upper management to allot additional visitor parking spaces and also provide residents with actual visitor parking passes that we can allow our guest to use while on the premises and that we can retrieve back from them upon their departure. I am full of anxiety and frustration because I am scheduled to care for my aunt this evening and I am unsure of what to do when my baby sitter comes tonight. This towing policy and visitor parking conundrum is causing an undue amount of stress and constraint on me and my ability to live my life as a free American citizen without restriction.On 02/03/2016 my vehicle was towed from West Oaks Apartment due to lack of decal. This was completely my fault because I just moved into the community and left the decal inside of my car ash tray. Upon speaking with the towing company, they informed me that I would still have to pay the tDesired Settlement I would like for upper management to allot additional visitor parking spaces and also provide residents with actual visitor parking passes that we can allow our guest to use while on the premises and that we can retrieve back from them upon their departure.Business Response We are in receipt of your complaint regarding towing enforcement and your request for a visitor guest parking permit. West Oaks Apartments has a written Parking Policy that is provided to residents at move-in. This Parking Policy states that residents may apply for decals in order to park in resident spaces (Non-marked). All visitors must park in spaces marked "Visitor". The number of visitor/resident spaces were carefully considered prior to implementing our Parking Policy a few years ago, which was done to ensure we provide adequate resident parking. We have provided the required amount of visitor spaces available to visitors. At this time we are unable to provide more visitors spacing without limiting the amount of spaces available to our residents. There are ten (10) marked visitor spaces in addition to the Future Resident parking space in front of the Leasing Office which can also be used as visitor parking during non-business hours. Visitor spacing is available on a first-come, first-served basis. While we understand that this may be an inconvenience to you given your situation, parking decals are available to residents only, per our Parking Policy. Unfortunately, at this time we are unable to provide your guests with a parking decal. To ensure their vehicles are not towed, please review and abide by our attached Parking Policy and be sure to inform you guests they must park in Visitor marked parking spaces. Please contact us with any further questions, concerns. If you do not agree with this decision, you may write us at the address below Attn: Tenant Appeals Committee. Thank you for your patience.

I applied with the apt no one call so I called to check and was told I didn't put in a app I paid 30$ for and application fee and I have my money order ticket to prove I paid for itDesired SettlementA place to stayBusiness Response /[redacted]/Please provide me with the name of the apartment complex so that I may research this further.Consumer Response /[redacted]/You may post my complaint on willow oak run apartmentFinal Business Response /[redacted]/We have been in contact with Ms. [redacted] and she has come into our office to finish up paperwork. Currently, her application is in process. We believe this complaint is now resolved.