The customer's product was received in for repair on 1/22/15. The same day it was received we did confirm the customer's failure and staged the unit to be diagnosed by a technician in order to be repaired. The unit was diagnosed today (1/26/15), business days after
arrival and still within the cusotmer's expectation. We have detereined that the main PCB has to be replaced, this part is not in stock either at United Radio or Sony. The ETA is weeks from the date of order. We are escalating this to Sony to factilitate an exchange for the customer. I called and explained everything to the customer today to make sure we addressed all of the customer's concerns. *** ***General ManagerUnited Radio, IncConsumer Electronics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The general manager went out of his way to get the unit replaced for me.
Regards,
[redacted]
The customer sent in a Sony HIFI speaker for warranty repair on 1/5/15. After conferring with Sony with the availability of parts needed to repair this unit, Sony agreed to exchange the unit on 1/16/15. We received confirmation the exchange was processed on 2/7/15 and we closed out the work order....
Upon receiving this concern we contacted Sony to inquire as to the status of the customer's exchange. Sony acknowledged that the exchange request was not fulfilled but it would be escalated to get it out. We contacted the customer (spoke with [redacted]) and communicated what had happened and that Sony is sending out the exchange. Once we received tracking information from Sony that the exchange was sent we spoke to [redacted] and gave her all the information. We confirmed the customer did receive their exchange.
The customer's product was received in for repair on 1/22/15. The same day it was received we did confirm the customer's failure and staged the unit to be diagnosed by a technician in order to be repaired. The unit was diagnosed today (1/26/15), business days after
arrival and still within the cusotmer's expectation. We have detereined that the main PCB has to be replaced, this part is not in stock either at United Radio or Sony. The ETA is weeks from the date of order. We are escalating this to Sony to factilitate an exchange for the customer. I called and explained everything to the customer today to make sure we addressed all of the customer's concerns. *** ***General ManagerUnited Radio, IncConsumer Electronics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The general manager went out of his way to get the unit replaced for me.
Regards,
[redacted]
The customer sent in a Sony HIFI speaker for warranty repair on 1/5/15. After conferring with Sony with the availability of parts needed to repair this unit, Sony agreed to exchange the unit on 1/16/15. We received confirmation the exchange was processed on 2/7/15 and we closed out the work order....
Upon receiving this concern we contacted Sony to inquire as to the status of the customer's exchange. Sony acknowledged that the exchange request was not fulfilled but it would be escalated to get it out. We contacted the customer (spoke with [redacted]) and communicated what had happened and that Sony is sending out the exchange. Once we received tracking information from Sony that the exchange was sent we spoke to [redacted] and gave her all the information. We confirmed the customer did receive their exchange.