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United Rehabilitation Services

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United Rehabilitation Services Reviews (2)

In order to respond to the complainants concerns efficiently, we will use the same numbering response for each line item.Your contention that a stake out was not called in is categorically FALSEA stake out was called in on September 4, to the Dig Safely NY systemWe received our response from Buckeye Pipeline, Monroe County Pure Waters, Time Warner Cable Co., City of Rochester Water Department, Frontier Telephone of Rochester, Monroe County Traffic Signals, Rochester Gas and Electric - Gas, and Rochester Gas and Electric - Electric, on September 10, Since RGE was the company cited, I can confidently say based on meticulous record keeping, their response was, and I quote, "ClearNo facilities within feet of work area" for BOTH gas and electricI am sorry you were misinformedThe ticket number for your records is [redacted] You are 100% correct, as we were not armed with the information needed.Problem was solved, and again, this was a communication failure on our endWe demo concrete as efficiently as possible without causing damageLarge machines create uneasy vibrations.It was nice that we noticed and offered to make things "right" without being asked! Kudos to the crew.This is why the sales rep is no longer with usWe agreed with you regarding the railings, and you received the credit you asked forAgain, problem solved.The degree angles are masterful and allow for symmetry.Poly sand was installed 100% properlyI would put our installers up against any in the business for the processWe have been trained and supervised by the creators of these products, and have been assured that we are installing it based on their specificationsAnts, weeds, moss and water all find a way when they are determined to do so.Thank you

Our company has certified installers on all of our crews in pavers, segmental retaining walls and polymeric sands for both [redacted] and [redacted] I myself happen to be a class instructor for Interlocking Concrete Pavement Institute for both level and level Paver Installation CoursesWe install all of our products to the manufactures specifications and will stand behind any craftsmanship issue for everThis is a sand failure and we do not warranty against vandalism, acts of God or crittersWe would happily look at the problem but it is not our faultWe have learned over the years that we can not satisfy 100% of all people and anyone with a computer can hurt anyone's reputation

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