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United Remodeling, Inc.

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United Remodeling, Inc. Reviews (4)

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 17, 2016RE: [redacted]With respect to the complaint filed by Mr. [redacted] please be advised that Molyneaux replaced the floor as a courtesy to Mr. [redacted]. The original laminate floor was installed by Molyneaux in November 2013. In the fall of 2015 the customer contacted us about...

swelling planks. Upon our inspection on 9-22-15 we noted the moisture readings as follows:Dining Room 38%Laundry area-38%Kitchen and living room 12%.Based on these high moisture readings in the laundry area and dining room there was clearly a moisture problem that was causing the planks to swell. This was not a warranted issue.It is often difficult to determine the cause of moisture, swelling, and gapping until the floor is pulled up and the underside of the planks can be examined. In addition, the substrate will often lead to a basis for why the floor gapped and swelled. The high moisture reading in the laundry and dining room were evidence of water damage.The customer would not accept the concept that high moisture in his home was causing the problem. He insisted that small spills had been cleaned up quickly and there had not been large amounts of water left on the floor. Our goal is to do the best we can for the Customer. We decided to authorize the replacement of the floor as a Customer Courtesy.When we lifted the laminate floor the planks showed evidence of water damage on the underside. Our Supervisor, Rick A[redacted], showed Mr. [redacted] the water damage from the washing machine after we lifted the floor. The water trail was dearly visible on the back of the planks as well as the substrate. This floor failed because of water damage which is in home related.We provided Mr, [redacted] with a replacement that would have cost him more than the original floor and we did not charge him the upgrade, in addition, it was the Customer's option to lift or not lift the asbestos floor. Our supervisor told Mr. [redacted] and his wife that we could install new carpet over top of the asbestos floor. Our supervisor also told him and his wife if they wanted to glue down a new Luxury Vinyl Floor in that area they would have to have the flooring abated. The Customer told our supervisor that they would have the floor abated so that we could install a glue down Luxury Vinyl Product.Molyneaux went above and beyond in replacing this floor damaged by water at no cost to the Customer, We will not reimburse for asbestos abatement.Respectfully Submitted,Maria M[redacted]

Per discussion with the Sales Rep, Dave R[redacted], he does not recall any discussion with regard to the direction of the plank at the time of the sale nor was it written on the contract.  In addition, per Dave R[redacted], he indicated the installation could take 2-3 days.  Floor covering is...

not an exact science and therefore pinpointing how long something will take is challenging.  As a general rule, wood is installed perpendicular to its substrate.  In this case, the customer asked us to not run it perpendicular.  This required laying a layer of subfloor to allow for the requested direction.  In addition, this added time to the job.  We apologize if the customer felt she had no choice and was unhappy with how the situation was handled.  It is our desire to rectify the situation by not charging the additional amount for the subfloor.  We will void the additional amount invoiced for the change order.Thanks[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

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