United Rentals Columbus Division

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have provided AAMCO in Cheyenne a copy of the requested receipt and am awaiting further response/action from them Regards, [redacted] ***? ***

[redacted] Dear [redacted] ,Hope all is well.Guess this is one we should have keep you in the loop better.? We have contacted this customer 5/24/11:45A to retrieve receipts that we don't have and the customer was to get back to us? We haven't heard yet? This is a vehicle of a larger municipality(Mr [redacted] is an employee) and we would like to expedite this as I feel we may have dropped the ball here? At least, with this letter.Hope this helps?Sincerely,Craig? AAMCO Transmissions and Complete Car Care [redacted]

The person whom the customer was originally dealing with is no longer working here I was unfortunately unaware of any issues until this complaint was filedI have spoken with the customer to figure out what had transpired and what their concerns wereI cannot verify whether the vehicle came in with the inspection plate or not at this point, however was willing to negotiate with them I understand the customer's concern that they wanted the vehicle as manufactured and after a through search the original part was not found in the shop After a little bit of research it was discovered that this inspection cover is no longer being installed on the new vehicles and the part is no longer manufacturedThe customer brought in a copy of their bill they wanted us to reimburse them for I did locate original replacements both locally ($15.00) and on the internet ($39.99)This piece is considered a non-essential part and literally is a botin piece requiring less than minutes to remove or installThe customer went and paid to have a plate modified to fit their vehicle $for the plate and was charged $to modify and installAfter speaking with the customer last week and explaining what I discovered I suggested we split the bill to keep a good customer relationship They followed up with me today accepting the offer and I have released payment today, half ($110.00) of their total bill.Sincerely,Charlene E***Business Manager

I am sorry to hear you are disappointed.I am researching your visits as many of them have been breathalyzer related Breathalyzer and prolonged payments have somewhat complicated the research I have found your comment of the vehicle being unable to start was not related to nor suggested
to repair the thermostat replacement The thermostat repair was unrelated, not to mention, it appears we made considerable goodwill adjustments in the repair costs I wll follow up with more of the details as I am out of town for a short period and I would like to explain the details of each repair.As always, thanks for your patronage,Craig

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meHowever, I will not be doing business again with AAMCO nor will I refer any business their way.
Regards,
*** ***

We have already given a price reduction and are not inclined to do again Unfortunately, no one is able to predict what will break next Call us as the last sentence of the previous email states I have included it in case you don't have it.I hope this explains the repairs in more detail and sorry the truck broke If there are questions not answered above, don’t hesitate to call me at the shop Again, thank you for your patronage

Complaint: ***
I am rejecting this response because:I still feel that the problem was not resolved the first time I had my truck in AAMCOIt broke down weeks after the thermostat was replaced
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Date: 12/28/2015Concern: ? Engine would not crank? Tow in? Customer states they cannot jump-start.Repair: Technician started truck immediately off the tow truck? Tested electrical system based on customer description and concern? Starting/Charging system okay? Codes were stored in the computer’s memory and customer elected to repair code 128-low thermostat temperature? The low temperature code may repair some of the other codes but not the no crank concern? The thermostat was not offered as a repair for the no crank concern and the customer was informed of all.Date: ? 1/26/2016Concern: ? Engine will crank but will not fire? Tow in? It just cranks over? Note-Two opposite concerns.Repair: AAMCO replaced fuel pump? A goodwill gesture of $167.00, as shown on the repair order, was issued even though the concerns were close in date but not in their descriptions? Date: ? 3/29/2016Concern: ? BrakesRepair: ? AAMCO replaced front brake pads and rotors? AAMCO replaced rear brake pads and rotors? Repairs are totally unrelated to the thermostat replacement and the no crank concern and the no start concern.Previous repair orders dealt with recalibration and the removal of the breathalyzer and are not associated with the thermostat.I hope this explains the repairs in more detail and sorry the truck broke? If there are questions not answered above, don’t hesitate to call me at the shop? Again, thank you for your patronage

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Dear ***,Hope all is well.Guess this is one we should have keep you in the loop
better.? We have contacted this customer 5/24/11:45A to retrieve receipts that we don't have and the customer was to get back to us? We haven't heard yet? This is a vehicle of a larger municipality(Mr*** is an employee) and we would like to expedite this as I feel we may have dropped the ball here? At least, with this letter.Hope this helps?Sincerely,Craig? AAMCO Transmissions and Complete Car Care*** **
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I feel they charged me twice for the same issue and I want to know why the problem wasn't corrected right the first time I had it in thereThey never checked the fuel pump??

Revdex.com:
I have provided AAMCO in Cheyenne a copy of the requested receipt and am awaiting further response/action from them
Regards,
*** ***? ***