United Rentals of Canada (Regina)

F [redacted] Auto parts ordered a " Special Ordered Part" for this particular clientThis part required a security deposit in order for it to be processedOn her receipt, it states that " ALL SALES FINAL "and " SPECIAL ORDER " with her initials to clear [redacted] was clearly upset that she signed and agreed to our policies to process the orderShe was shown a supplier by the name of Borges, but Borges is not the name of the supplier which part was ordered from [redacted] made several attempts to try and retrieve the name of the supplier to remedy this problem, but we told her we would not and could not give her our supplier's name and phone [redacted] must understand she must follow our policies and regulations, as we must uphold these policies with other clients of F [redacted] Auto PartsWe try and satisfy each and every customer, but we understand that they'll be some clients that can't be satisfied [redacted] is one of themFeel free in calling me with any other concerns [redacted] was given several options, but refused to abideWe asked her to leave our premises and not returnShe is not welcomed back to our establishment what so everPolicies sometimes are annoying but if we break them for her and not others, it wouldn't be fairThanks in advance, Frank F [redacted] Mngr

The shoe is on the other footThe steering column was returned twice and shipped twiceOnce Central Grade refused and was re-billedEach charge was approx$and $plus an interests charge of $roughlyThe Credit card people heard both sides of our stories and agreed with ours that we diligently exhausted every option to recoup our moniesNow that Central grade has lost the transaction, their wanting to re-group another optionAgain, we apologize for any inconvenience this may cause but we must stand by our policiesThanks, Jfayard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12384257, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Rusted and Disgusted! What we have here is a client that was quoted a certain price to install a Running BoardThe Client did not discuss she had a pre-existing problem with RUST & CORROSION all under the vehicleWith this new discovery, we could not install the Running Board (Left only) for the price discussedThe Client also wanted a oil change and was quoted $plus tax and other fluidsThe Daughter of the Client came in after we discussed the price for the oil change and was irate about us trying to up-charge her for the RUST & CORROSION break down and thought we were trying to seduce her mother for being the age she wasWe then asked the Daughter to point out the person who quoted her $for an oil change, and clearly she said she could notI (John Fayard) asked her who quoted her the $dollars for an oil change, and again clearly couldn't answerWe asked her to pay the price quoted and leave our premises due to her using VULGAR LANGUAGEShe was asked to leave the premises immediatelyWe did not charge her for the RUNNING BOARD or anything to do with the Running board whatsoeverThe Client is welcomed back to our establishment (which she is our customer) the daughter is not our customer as far as we're concerned and she is not welcomedWe will not refund her nor will we address her due to her not being our customerThe Mother is our customer and she was not present at time of vehicle departureThe client was charged $plus taxThere was a problem with the old oil not gumming up, instead of charging her a $charge for a FLUSH or PURGE, we charged her to do a semi-flush for $then she was a half gallon of Coolant/ANtifreeze short so we charged her instead of $for the DEXRON Type AntifreezeThe mother (our client) was happy with the charges and gave us the " GO AHEAD "to do the $charge for the installation of the running board but then the daughter called us back and REFUSED the further workThe Daughter was the unhappy personWe say " RUSTED AND DISGUSTED "We do not want her to returnThanks, JFayard

If [redacted] would like to come in and pay with a different method other than Credit Card, we'd be more than happy to credit the up-chargeThe Daughter is not welcomed back to our establishmentKind Regards, JF

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12479453, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business has never addressed how he arrived at $ None of the receipts add up We have a $119.98, $with an actual charge on my account of $ Regards, [redacted] ***

The charges for the Oil Change & Purge (Flush) were $plus $The Topping off of fluids (Antifreeze) was $plus a Shop feeIf you add the charges, you get $In the State of Louisiana, Tax is 10% Equaling $The Credit Card Up-Charge is $Total $We asked the daughter to distinguish the person who quoted $for the Oil change and she couldn't, she became irate and began to use VULGAR languageTruth, Nobody quoted her $for an oil changeWe'd like to discuss the matter with the Revdex.com if [redacted] could call our phone number ###-###-#### it would be appreciatedThanks in advanced,JFayard

Customer refuses to understand that we have a "No Returns on Special Order " policyThis customer was actually very rude and not welcomed back on our premisesShe continues to make up lies and believe her own fabricated storiesShe fully understands that she gave us the wrong information on an order which she cannot cancelPlease feel free to contact us for which we've tried to satisfy her but were unsuccessfulWe try and satisfy each and every customer that walks through our doors, but we understand that we cannot possible satisfy all customersThanks, JohnF

As previously stated, the customer writing in this complaint is disgusted because her vehicle is rustedIf Fayard's would've installed her mother's running board, all this would've been here sayThe whole problem is that this customer writing in complaining about the way we treated her mother as our client is frustrated about Fayard's trying to take advantage of her due to her ageWe regretfully state for the record that she was to pay for the oil change and installation of the running boardFayard's could not perform the installation at the price we quoted over the phone due to Rust & Corrosion from the vehicle driven on roads containing salt and water to rust the under carriage of her vehicleWe called her mother and informed her of the problem, the mother (which is our client) gave us authorization to perform stated work for approximately $to $The Daughter called back minutes later to inform us NOT to perform work previously authorized by our customer, her momFayard's has been in business since 1973, we understand that working with the public when their vehicles are broke down is not a happy processMost customers are upset when their vehicles are broke down or need of repairsIt's difficult to make people happy when they're spending money on something which is supposively in good conditionIf client had a pristine vehicle, why in the world was the vehicle needing a Running board with the existing Rust & CorrosionWe try and please all of our customers at Fayard Auto but we realize that not all customers are able to be satisfiedWe feel we've done everything we could to try and please the daughter, but we understand she's not able to be satisfied, at this point we've asked the daughter not to returnFurthermore, the daughter was informed that if she paid with a credit card, she was going to pay an upcharge for the transactionUltimately, it was her only form of payment, we accepted it and we asked her to leaveFeel free in contacting us if any further information is needed. ###-###-####JFayard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11675375, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If the Revdex.com won't do anything to settle this we'll take it to CourtMy family Lawyer is dying to get at the case
Regards,
*** ***

We have explained and went to details to deliver our side of the storyThe merchant is not happy and doesn't agree with the final outcome, we understandWe have shipping bill's from UPSThe finance fee we also received from the Credit Card Company has to be paid as well for not receiving credit in due timeIf further info is needed please do not hesitate in contacting us at ###-###-####Thanks, Jfayard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12479453, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I suppose I should not be surprised by the owners response to my request given the my recent dealings with this business. Apparently there are addition deficiencies going on here as well, buyer bewareIf you add up the items written down by the owner in his response to my complaint, you will see that they add up to $128.97. The credit receipt submitted with invoice on my original complaint indicated a total of $119.98, then a pay this amount of $131.98, when I called my bank they said the business actual billed this out at $137.98, another dishonest underhanded move on the part of this owner, perhaps I also have a to report this to VISA. It appears nothing is clear, honest nor aboveboard at this establishment. I also have an issue with the service he is calling a oil flush this was not requested by my mother. I have never heard of anyone doing an oil flush, (who pours in three new quarts of oil and lets it immediately drain out, this is how the owner described an oil purge to me). I have attached my mothers written statement of this whole circumstance as well as the original receipt from the running board, which also lists my name and phone number(yet I am not a client of this business). I would like the all the Charges for the oil purge refunded to me as well as the additional $that he billed me over and above the total of $As far as rust is concerned this vehicle is in pristine shape, of course there would be rust on the running board we were replacing itWhy would we be replacing a perfectly good running board. This is the first time I have ever made a report to the Revdex.com. After making complaint against Fayard Auto, I checked into the Revdex.com information on this business, I wish I would have done so prior to entering into business with themI see many other complaints similar to mine listed on the Revdex.com site. If nothing else, this is a good lesson for me to check with the Revdex.com before entering into any dealing with a business the first time. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11675375, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I'm not satisfied with this resolution because of the fact that this Business is telling a bold face LIE!!! I asked one time and one time only about the Dealer's info....ONCE....and this was only to see if John would continue to LIEI spoke with the Dealer personally and he was clearly upset hearing that he had been brought into the lie that John was trying to sell to myself and my fiance'If there was never any chance for us to recoup any monies back from this sell, then why in the world would John go through the whole song and dance about wanting to help us out but COULD'NT because of the so-called & made up associated fee's the Dealer was charging for restocking and reshipping of which would leave us actually owing MORE money??? On top of that, even though we gave the wrong info about the part owing to the fact that we were given the wrong info in the beginning (of which we were HONEST about), John still gave the wrong info about the Production Date which is crucial to receiving the right part as well. Anyhow, his response to the Revdex.com was a quite misleading one; the same as the info he gave the policeI was asked to leave his store once he realized I had the Dealer, of whom he lied on, on speaker phoneOnce the Gentlemen, *** of Borges Foreign Auto Parts, spoke and announced that he had never made the order and that John had called and canceled it, and to put the order on hold, John immediately got extremely upset, called the Police, yelled at me, attempted to grab me to show me his "no cell phone policy" and then told me to leave his storeThe only thing I did was tell him repeatedly that he had no right to touch meI am ABSOLUTELY NOT ACCEPTING THIS SO-CALLED RESOLUTION and we won't rest until we receive a return on the part was never ordered in the first place and would've been the wrong part not just from the info provided by myself and my fiance', but by John as wellKeep in mindeven if we have the correct "speed" of the transmission, John still offered the WRONG Production DateEither way the part would've been the wrong part and we never asked him to offer us a bunch of lies of which the Dealer has proof and doesn't mind providing it to aide in proving our case.
Regards,
*** ***

The shoe is on the other foot. The steering column was returned twice and shipped twice. Once Central Grade refused and was re-billed. Each charge was approx. $88. and $91. plus an interests charge of $29. roughly. The Credit card people heard both sides of our stories and agreed with ours that we diligently exhausted every option to recoup our monies. Now that Central grade has lost the transaction, their wanting to re-group another option. Again, we apologize for any inconvenience this may cause but we must stand by our policies. Thanks, Jfayard

Rusted and Disgusted! What we have here is a client that was quoted a certain price to install a Running Board. The Client did not discuss she had a pre-existing problem with RUST & CORROSION all under the vehicle. With this new discovery, we could not install the Running Board (Left only)...

for the price discussed. The Client also wanted a oil change and was quoted $79.99 plus tax and other fluids. The Daughter of the Client came in after we discussed the price for the oil change and was irate about us trying to up-charge her for the RUST & CORROSION break down and thought we were trying to seduce her mother for being the age she was. We then asked the Daughter to point out the person who quoted her $40.00 for an oil change, and clearly she said she could not. I (John Fayard) asked her who quoted her the $40.00 dollars for an oil change, and again clearly couldn't answer. We asked her to pay the price quoted and leave our premises due to her using VULGAR LANGUAGE. She was asked to leave the premises immediately. We did not charge her for the RUNNING BOARD or anything to do with the Running board whatsoever. The Client is welcomed back to our establishment (which she is our customer) the daughter is not our customer as far as we're concerned and she is not welcomed. We will not refund her nor will we address her due to her not being our customer. The Mother is our customer and she was not present at time of vehicle departure. The client was charged $79.99 plus tax. There was a problem with the old oil not gumming up, instead of charging her a $89.99 charge for a FLUSH or PURGE, we charged her to do a semi-flush for $39.99 then she was a half gallon of Coolant/ANtifreeze short so we charged her 8.99 instead of $24.99 for the DEXRON Type Antifreeze. The mother (our client) was happy with the charges and gave us the " GO AHEAD "to do the $395.00 charge for the installation of the running board but then the daughter called us back and REFUSED the further work. The Daughter was the unhappy person. We say " RUSTED AND DISGUSTED ". We do not want her to return. Thanks, JFayard

The charges for the Oil Change & Purge (Flush) were $79.99 plus $29.99. The Topping off of fluids (Antifreeze) was $8.99 plus a 2.00 Shop fee. If you add the charges, you get $120.97. In the State of Louisiana, Tax is 10%  ... Equaling $133.07. The Credit Card Up-Charge is $4.91 Total $137.98. We asked the daughter to distinguish the person who quoted $40.00 for the Oil change and she couldn't, she became irate and began to use VULGAR language. Truth, Nobody quoted her $40.00 for an oil change. We'd like to discuss the matter with the Revdex.com if [redacted] could call our phone number ###-###-#### it would be appreciated. Thanks in advanced,JFayard

If [redacted] would like to come in and pay with a different method other than Credit Card, we'd be more than happy to credit the up-charge. The Daughter is not welcomed back to our establishment. Kind Regards, JF

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384257, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We shipped the steering column vis UPS ONCE 6/19/2017. The invoice to Fayard shows we billed them $50 ONCE even though UPS billed us $68.68. The part was returned to us ONCE. We received the returned part 7/14/2017. We issued $175.00 credit to Fayard and a copy of that credit was faxed to Fayard 7/20/2017. We did not ever refuse any shipment. We do not know what Fayard is referring to about $88 and $91 for shipping as we only charged them $50. Again the issue at hand is that Fayard was credited back on their card $175.00 and then also received $225.00 from a chargeback.  They have received a DOUBLE CREDIT.  All we are asking for is the $175.00. Sincerely, [redacted]/Central Grade Auto Parts
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

F[redacted] Auto parts ordered a " Special Ordered Part" for this particular client. This part required a security deposit in order for it to be processed. On her receipt, it states that " ALL SALES FINAL "and " SPECIAL ORDER " with her initials to clear. [redacted] was clearly upset that she signed and...

agreed to our policies to process the order. She was shown a supplier by the name of Borges, but Borges is not the name of the supplier which part was ordered from. [redacted] made several attempts to try and retrieve the name of the supplier to remedy this problem, but we told her we would not and could not give her our supplier's name and phone. [redacted] must understand she must follow our policies and regulations, as we must uphold these policies with other clients of F[redacted] Auto Parts. We try and satisfy each and every customer, but we understand that they'll be some clients that can't be satisfied. [redacted] is one of them. Feel free in calling me with any other concerns. [redacted] was given several options, but refused to abide. We asked her to leave our premises and not return. She is not welcomed back to our establishment what so ever. Policies sometimes are annoying but if we break them for her and not others, it wouldn't be fair. Thanks in advance, Frank F[redacted] Mngr.

Good Morning,The details the merchant explains is a bit different from our point of view. We called an ordered a specific part (steering Column) from merchant. We've detailed the exact part for their records so that we wouldn't pay for shipping both ways. The shipping to receive the wrong part from...

ID to LA was $87.99. Our UPS bill reflects the return shipping also costs us $90.94. If the merchant would have checked and shipped the correct part, this all would have been under the bridge, but their negligence of not making sure they had correct part: cost both parties involved. We called merchant many times to have them return part since they shipped us the wrong part and they kept telling us they would return our call when their owner returned from his vacation. From June 23rd through July 14th, we decided to return it ourselves as the credit card company informed us that we needed to return the merchandise back into their possession. We waited due to their employees always informing us that the owner would return our call. After waiting for a period of time, we took it upon ourselves to return package. The credit card company charged us a finance charge of $28.84 for the balance unpaid. If you add these totals, it adds up to what the merchant is asking in return/refund. We feel that if merchant would have taken the time in checking for the correct component, this all would have been avoided. At this time, we explained both our stories to the credit card correspondences and both banks agreed with our side of the story. We have been in business for quite sometime, when merchant's do not send correct merchandise, they must reap the reprecussions. In business, you take a chance and not all deals will be profitible, this apparantly is not a profitible deal for this merchant. We'd like to please each and every supplier and client we deal with, but we understand that its impossible to please all. Please feel free in contacting our office if you have any additional questions. Thanks in advance, John F