United Roofing

Dear Erik, Thank you for your follow up regarding a small leak at the roofline of our building Your company put our new roof on in and the warranty was about to expireYou promptly responded to our call about the leak and repaired what we thought was an entry point for waterAs it turned out that was not the source of the leakWe called you again and you promptly drove up rom Ocala and made the repair needed Since your company closed its of�ce in Jacksonville but you went out of your way to respond to any of om" concernsIn this day and age that is a tremendous attribute We are thoroughly pleased with the quality of work your company did on our roof and the follow upPlease feel free to use us as a reference for any of your customersI thank you again for your excellent service Sincerely, ***

After researching the complaint, the customer is indeed correct and a refund in the amount of has been issued back to her cardI on behalf of Yellow Cab would like to apologize for the delay in this matter

2/6/Request to reopenOn Dec11, I called Yellow Cab to pick my son up and bring him to our homeI was told because of the hour I would have to prepayI was charged $on my debit cardWhen my son got home he said the driver needed to see my debit cardI was then charged another $for the same rideI called *** *** with the company several times for my refundShe wouldn't return my calls and I still have not received my refund of $I filed a complaint with Revdex.com (ID***) and eventually got an email from you with *** *** stating I would be getting my refund shortlyI think almost two months is long enough to waitI am on SS and NEED this moneyPlease help me.I want my refund of $and if Yellow Cab had a conscience it would be with interest!

Mr *** and his crew of United Roofing were very polite and professionalHe and his crew did an excellent job replacing my roof They cleaned up all the construction debris and left my yards very clean His price was very good I would not hesitate to recommend United Roofing…..A+ in my book!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Erik,
Thank you for your follow up regarding a small leak at the roofline of our building.
Your company put our new roof on in 2011 and the warranty was about to expire. You
promptly responded to our call about the leak and repaired what we thought was an entry
point for water. As it turned out that was not the source of the leak. We called you again
and you promptly drove up rom Ocala and made the repair needed.
Since 201 1 your company closed its of�ce in Jacksonville but you went out of your
way to respond to any of om" concerns. In this day and age that is a tremendous attribute.
We are thoroughly pleased with the quality of work your company did on our roof and
the follow up. Please feel free to use us as a reference for any of your customers. I thank
you again for your excellent service.

Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for taking the time to notify us of your unsatisfactory experience with Yellow Cab.   We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. 
After researching your...

complaint we did find the charge on your credit card and we have refunded the total amount of $14 back to your card, we do hope that we can regain your confidence in our company. 
Please accept our sincerest apology for any trouble this may have caused you.  We highly appreciate your feedback, as it will assist us in becoming better at what we do.  We hope for the opportunity to serve you again in the future, and we thank you for your continued support.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution...

would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We strive to provide the best transportation and cab service in Louisville, KY.  We apologize that we did not meet your and our service expectations.  We hope that our resolution meets your satisfaction.  Sincerely, Yellow Cab [redacted] Leasing Manger Yellow Cab of Louisville...

[redacted] Louisville, KY 40217